岗位职责 Job Responsibilities 1. 与其他部门经理协同，统筹应急人员调配工作。 Coordinates with other managers regarding emergency staffing. 2. 妥善保存宾客反馈、客诉处理方案、人员安排及设备相关记录，归档备查。 Maintains proper records of guest feedback, complaint solutions, personnel and equipment related matters in appropriate logbooks for reference. 3. 保障宴会所需食品、酒水维持标准安全库存，保障活动顺畅开展。 Maintains established par stock of food and beverages for smooth banquet operation. 4. 针对宴会现场运营、成本管控、收益提升，定期向管理层提出优化建议。 Make frequent suggestions to Management in reference to improvement of banquet operation, cost control and profitability. 5. 完成每周宴会厅巡检；检查宴会厅整体面貌、固定装置、家具及运营设备，按需发起维修申请。 Completes weekly banquet venue inspection; checks overall banquet venue appearance, fixtures, fittings and operating equipment, initiates maintenance request as necessary. 6. 协助统筹员工排班、考勤编制及人力管控，合理安排人手；根据活动需求、贵宾名单分配工作，动态调整人力，及时处置突发事件，并协同其他部门经理处理应急事项。 Assist in employee scheduling & manpower control, allocate work according to event requirements and VIP list. Adjust schedule to handle emergency incidents and coordinate with other department managers. 7. 记录宾客投诉、处理方案、人事及设备相关信息。 Maintains records of guest complaints, solutions, personnel and equipment matters. 8. 制定并监控物资库存水平，保障宴会业务平稳运营。 Maintains and sets average par stock quantity to ensure a smooth operation. 9. 协助统筹宴会活动落地执行，负责现场服务管控、成本管控，向管理层提交运营优化建议。 Assist in overall banquet on-site execution, cost control, and put forward operation improvement suggestions to management. 10. 每场宴会结束后组织复盘，评估活动效果，总结服务、场地及流程问题，持续优化宴会接待标准。 Conduct debrief after each banquet event, evaluate event performance, summarize issues of service, venue and workflow to continuously improve banquet service standards. 11. 把控宴会全流程现场接待，落实活动布置、现场服务、收尾工作，保障各类会议及宴会活动顺利落地。 Supervise the whole on-site banquet reception, including venue setup, on-site service and event closing to ensure smooth delivery of meetings and banquets. 12. 负责宴会团队管理，组织员工培训、服务督导，落实宴会服务标准，管控现场服务质量。 Manage banquet team, organize staff training and service supervision, implement banquet service standards and control on-site service quality. 任职要求 Job Qualifications 1. 至少3年国际五星级酒店宴会相关岗位工作经验。 Minimum 3 years’ experience in banquet related position in international five star hotels. 2. 具备宴会运营相关专业知识与实操经验。 Knowledge and Experience of banquet operation. 3. 优秀的组织统筹能力，可同时统筹多场会议及宴会活动。 Excellent organizational skills, capable of managing multiple meetings and banquet events simultaneously. 4. 优秀的口头及书面沟通能力，擅长跨部门协作。 Strong oral and written communication skills for cross-department collaboration. 5. 中专及以上学历，酒店管理相关专业优先。 Technical secondary school or above, hotel management major is preferred. 6. 熟悉会议、宴会全套现场流程：场地布置、餐前准备、现场接待、活动收尾。 Familiar with full on-site workflow of meetings and banquets: venue setup, pre-event preparation, on-site reception and event closing. 7. 优秀的组织管理能力，能带领团队完成会议宴会接待任务。 Excellent organizational and team management skills.