确保酒店最基本的品牌标准都要被贯彻执行。 Ensures that minimum brand standards have been implemented. 对于客户调查结果做出回应并落实相应的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。 Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 协助行政总厨/行政副总厨提出富有创意的建议和想法。 Assists in conducting monthly inventory checks on all operating equipment and supplies. 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 确保餐厅的前、后区域的洁净有序。 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. 餐厅副经理不在岗时，就每日的准备、服务和菜单为员工召开班前例会。 In the absence of Assistant Outlet Manager, conduct daily pre-shift briefings to employees on preparation, service and menu. 协助与厨房针对每日营运和质量控制密切沟通。 Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate. 执行收银员的职能并负责Micros收银程序。 Performs the function of cashier and responsible for Micros cashiering procedure. 将现金余额和信用卡费用和现金汇款放到前厅部保险箱中。 Balances cash and credit card charges and remittance of cash to Front Office Safe. 对于特别宴会或大型活动进行必要的检查。 Makes necessary checks needed for specific events or functions. 成为亲身实践操作的主管人员并时常出现在餐厅区域，尤其是繁忙时段。 Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods. 协助与厨房针对每日营运和质量控制进行密切沟通。 Assist to liaise and organise with Housekeeping Department that the cleaning schedules are strictly adhered to.

Job Level 岗位级别：Captain 领班 Report To 汇报给：F&B Supervisor 餐饮主管 Position Overview 岗位概述： The scope of this position is to ensure the delivery of highest quality of customer service and welcoming; as well as working together with the restaurant and bar teams on organizing the flow in order to run a smooth operation 该岗位需要为客人提供高质量的引领，迎送服务，并能很好的协同餐厅酒吧开展组织安排工作。 The Role 岗位职责： Maintain complete knowledge of restaurant capacity, layout, and operation hours. 完全了解餐厅的座位数 整体布局和营业时间 Knowledgable on all F&B sold. (cooking method, ingredients, duration etc.) 完全了解餐饮部的产品（烹饪方法，配料，烹饪时间等） Complete knowledge of correct maintenance and use of equipment. 完全掌握设施设备的保养维护与使用 Comply with all departmental policies/service procedures. 遵守各个部门的规章制度和服务流程 Complete opening & closing side duties as assigned. 完全掌握指定开档收挡的工作内容 Organize assigned station and ensure readiness prior to guest arrival. 客人就餐之前工作台应准备就绪 Review daily specials, sold out items throughout the shift. 了解全天的的每日特选和售罄的产品 Anticipate guests' needs, respond promptly and acknowledge all guests. 提前预知顾客的需求，及时回应客人 Be familiar with all services, local attractions to respond to guest inquiries. 应熟悉各种服务，能为客人提供当地特色的讯息 Complete all closing reports as assigned and leave duty after reporting to supervisor. 完成当天所有工作，下班应告知主管 Talent Profile 能力&技能需求 Minimum one year in a similar position in a high end renowned restaurant or a luxury hotel or Michelin stars restaurant 至少一年高端餐饮，五星级酒店相同职位经验 Clear understanding of service sequence. 完全了解服务流程 Strong English communication skills both verbally and written 较强的英语听说写沟通能力 Complaint handling 处理投诉 Leading by example 树立榜样

在整个工作过程中，始终保持高度的客户服务意识。 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 能够提出对酒店的运作及环境有益的意见或建议。 能够积极的向客人及供应商推荐酒店的服务及设施。 在工作过程中能够做好本职工作，保证自己及其他人的安全。 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 了解健康食品的要求，并可以给出适当的建议。 与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。 能够达到产品知识的要求。 可以根据客人不同的国籍推荐菜单上的食品。 了解其他餐厅的菜肴，以便向客人推荐。 熟悉所有餐厅及酒店其他部门的营业时间。 可以向客人推荐其它具有吸引力的餐厅或场所。 在工作中随时检查员工的产品知识。 遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。 检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。 在必要的时候协助酒吧及厨房的同事，并完成经理交代的任务。 确保所有员工提前了解换班的详细安排。 完成账单检查表以准备餐厅服务。 微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。 保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 确保所有服务都符合标准。 确保所有区域与开始用餐时一样整洁。 在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及预算。 控制每个人员的分配，以确保顾客的期望得到满足而达到预期的人员成本。 协助餐厅经理进行就职培训，及在职培训。 为提高员工的工作技能及自信心，在每个班次的工作之后总结他们的工作表现。 通过体现自身的专业素质，为餐厅的其他员工树立良好榜样。 确保每个班次的回顾，交接班及例会的召开。

岗位概述：  确保根据标准及规则給客人提供高效率的服务。主要职责将餐厅的运作情况及服务细节报告于餐厅经理。 职责义务： 有权在特定的场合对客人的投诉、员工放权及与其它部门的沟通作出相应处理决定。确保所有客人消费都正确无误的输入电子计算系统。另确保所有票据及现金都按照酒店的正确步骤完成。同时依照餐厅经理的指示对客人提供 高质量的服务。带领小组成员出色完成上级交代任务，确保员工给客人提供优质的服务并达到部门目标。

岗位职责 我们向您敞开大门 在凯悦，我们为您职业生涯的每一个阶段打造舒适的职场体验。 我们培养好奇心，帮助您学习新技能，支持您的个人和职业发展。 通过尝试新的角色，新的就职机会来规划您的职业旅程。 在这里，大门永远向您敞开，令您拓展视野。 您会在此与我们一同探索前所未有的事业发展机会。 职位描述 冒险精神，轻松自在，享受当下

拥有3年及以上国际品牌酒店相关工作经验。 At least 3 years relevant working experience in international brand hotel.

职位描述： 在整个工作过程中，始终保持高度的客户服务意识。  保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 能够提出对酒店的运作及环境有益的意见或建议。 能够积极的向客人及供应商推荐酒店的服务及设施。 在工作过程中能够做好本职工作，保证自己及其他人的安全。 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 了解健康食品的要求，并可以给出适当的建议。 与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。 能够达到产品知识的要求。 可以根据客人不同的国籍推荐菜单上的食品。 了解其他餐厅的菜肴，以便向客人推荐。 熟悉所有餐厅及酒店其他部门的营业时间。 岗位要求： 二至四年在四/五星级酒店的相关管理经验。 良好的英语口译及书写能力。 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 Position Summary: Maintain a high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Confidently know the food and beverage menu contents and explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions. In consultation with the Manager, agree and implement actions to make improvements to customer service. Complete the checklist in product knowledge. Make suggestions on the menu that might suit guests of different nationalities. Familiarise with menu items of all other outlets to recommend guests to other outlets. Confidently know the opening hours of all restaurants and hotel outlets. Job requirements: 2-4 years in a managerial position in 4 / 5-star category hotel. Good English skills, both verbal and written. Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Strong leadership and training skills.

【西餐厅/中餐厅/韩国餐厅/大堂酒吧/宴会厅】 【岗位职责】 1、迎接宾客，引导宾客到预订台位或宾客满意的台位。 2、能为客人提供有效率以及专业的服务，在符合服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。 3、持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 4、完成你上级交待的其它任务 【岗位要求】 1、同岗位相关工作经验者优先 2、工作主动、热情、认真，责任心较强

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Outlet Supervisor is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton. What will I be doing? As the Outlet Supervisor, you will be responsible for performing the following tasks to the highest standards: • Maintain a high customer service focus by approaching your job with the customers always in mind. • Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. • Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. • Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. • Confidently know the food and beverage menu contents and explain them in detail to guests. • Understand dietary requirements and offer appropriate suggestions. • In consultation with the Manager, agree and implement actions to make improvements to customer service. • Complete the checklist in product knowledge. • Make suggestions on the menu that might suit guests of different nationalities. • Familiarize with menu items of all other outlets to recommend guests to other outlets. • Confidently know the opening hours of all restaurants and hotel outlets. • Able to recommend other restaurants and city attractions to hotel guests. • Actively check team members’ product knowledge on each shift. • Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day. • Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone. • Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager. • Ensure that all team members are briefed for the details of the shift ahead. • Complete the checklist on preparing the restaurant for service. • Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself. • Escort guests to a table and ask if they would prefer a smoking or non-smoking table. • Follow-up on any guest questions or queries immediately and if you don’t have the answer, check with your Manager. • Ensure that all service procedures are carried out to the standards required. • Make sure that all areas are cleaned and maintained in accordance with operating procedure. • Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals. • Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost. • Assist restaurant managers with training all team members for the ‘induction training’ and ‘on the job training’. • Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence. • Provide leadership and direction for all team members while on duty by offering professional skills and leading by example. • Ensure that the shift is reviewed, handovers and briefings are carried out. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。 如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。 餐厅主管的职位要求能够提供专业快捷的服务。通过成及库存控制来获得计划盈利。直接督导员工的工作，通过遵守餐厅和本酒店的规章制度以确保为客人提供符合标准的完美服务。 我的具体职责是什么? 作为餐厅主管，您将应以最高标准完成以下任务： • 在整个工作过程中，始终保持高度的客户服务意识。 • 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 • 能够提出对酒店的运作及环境有益的意见或建议。 • 能够积极的向客人及供应商推荐酒店的服务及设施。 • 在工作过程中能够做好本职工作，保证自己及其他人的安全。 • 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 • 了解健康食品的要求，并可以给出适当的建议。 • 与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。 • 能够达到产品知识的要求。 • 可以根据客人不同的国籍推荐菜单上的食品。 • 了解其他餐厅的菜肴，以便向客人推荐。 • 熟悉所有餐厅及酒店其他部门的营业时间。 • 可以向客人推荐其它具有吸引力的餐厅或场所。 • 在工作中随时检查员工的产品知识。 • 遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。 • 检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。 • 在必要的时候协助酒吧及厨房的同事，并完成经理交代的任务。 • 确保所有员工提前了解换班的详细安排。 • 完成账单检查表以准备餐厅服务。 • 微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。 • 保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。 • 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 • 确保所有服务都符合标准。 • 确保所有区域与开始用餐时一样整洁。 • 在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及预算。 • 控制每个人员的分配，以确保顾客的期望得到满足而达到预期的人员成本。 • 协助餐厅经理进行就职培训，及在职培训。 • 为提高员工的工作技能及自信心，在每个班次的工作之后总结他们的工作表现。 • 通过体现自身的专业素质，为餐厅的其他员工树立良好榜样。 • 确保每个班次的回顾，交接班及例会的召开。 • 如有必要，该部门有权更改或补充该职位描述。 • 完成任何其他合理的职责和被指派的职责。 【任职要求】 What are we looking for? An Outlet Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • 2-4 years managerial position in a 4 / 5-star category hotel. • Good English skills, both verbal and written to meet business needs. • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. • Strong leadership and training skills. • Outgoing personality and willing to work for long hours. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 我们寻找什么样的人才? 希尔顿餐厅主管职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准: • 二至四年在四/五星级酒店的相关管理经验。 • 良好的英语口译及书写能力。 • 具有积极合作的精神，以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 • 具有极强的应变能力，灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。 • 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 • 领导技能及培训技巧。 • 外向性格、可以长时间的工作。 服务于希尔顿将会如何? 希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌. 延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景 “让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！

五官端正 正直，诚实，勤劳，热情 良好的沟通能力 具有国际性酒店同岗位工作经验

五官端正 正直，诚实，勤劳，热情 良好的沟通能力 具有国际性酒店同岗位工作经验

1.负责日常的餐厅运行，注重服务程序和产品质量； 2.指导培训和技能发展的项目，保证受到培训的员工，都能提供良好的服务； 3.在每个用餐时间，都可以保证所有餐厅准备待用； 4.协助做好部门盘点、仓库管理工作； 5.维护并努力提高客户满意度，处理当班期间的客诉； 6.检查有关于食物和饮料的表述，确保规定的正确实施； 7.监督餐厅的服务，同时把控服务标准，产品质量，员工仪容仪表。

-  工作岗位：西餐厅/中餐厅/酒吧 -  2年以上相关工作经验 -  尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 -  工作自觉主动、负责任 -  以身作则，帮助并带领员工 -  出色的语言组织能力，清楚流利地阐述观点 -  合理高效地安排员工工作，同时积极培养员工的质量意识 -  具有良好的团队合作精神，全力支持并协助他人工作 -  性格开朗，能从容应对压力 -  愿意接受轮班工作 -  流利的英语口语及掌握相关餐饮英语技能 -  At least 2 year similar working experience -  Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards -  Acts on own initiative and takes responsibility for own work -  Sets role-model for staff; guides and assists the staff -  Has effective language abilities and clearly expresses opinions and information -  Structures work activities effectively, helps to build staff’s quality consciousness -  Has team spirit, willing to provide assistance and helpful -  Has a bright and cheerful disposition, can contend with pressure -  Accepts to take shift work -  Proficiency in oral and F&B English skills  

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Outlet Supervisor is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton. What will I be doing? As the Outlet Supervisor, you will be responsible for performing the following tasks to the highest standards: • Maintain a high customer service focus by approaching your job with the customers always in mind. • Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. • Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. • Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. • Confidently know the food and beverage menu contents and explain them in detail to guests. • Understand dietary requirements and offer appropriate suggestions. • In consultation with the Manager, agree and implement actions to make improvements to customer service. • Complete the checklist in product knowledge. • Make suggestions on the menu that might suit guests of different nationalities. • Familiarize with menu items of all other outlets to recommend guests to other outlets. • Confidently know the opening hours of all restaurants and hotel outlets. • Able to recommend other restaurants and city attractions to hotel guests. • Actively check team members’ product knowledge on each shift. • Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day. • Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone. • Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager. • Ensure that all team members are briefed for the details of the shift ahead. • Complete the checklist on preparing the restaurant for service. • Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself. • Escort guests to a table and ask if they would prefer a smoking or non-smoking table. • Follow-up on any guest questions or queries immediately and if you don’t have the answer, check with your Manager. • Ensure that all service procedures are carried out to the standards required. • Make sure that all areas are cleaned and maintained in accordance with operating procedure. • Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals. • Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost. • Assist restaurant managers with training all team members for the ‘induction training’ and ‘on the job training’. • Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence. • Provide leadership and direction for all team members while on duty by offering professional skills and leading by example. • Ensure that the shift is reviewed, handovers and briefings are carried out. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 What are we looking for? An Outlet Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • 2-4 years managerial position in a 4 / 5-star category hotel. • Good English skills, both verbal and written to meet business needs. • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. • Strong leadership and training skills. • Outgoing personality and willing to work for long hours. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

岗位职责 1、执行洲际的服务标准，确保客人的就餐体验良好 2、严格按照酒店的SOP培训员工，日常督导员工的工作 3、正确接听电话，进行餐饮预定 4、熟悉酒店的设施设备和餐厅的营销活动、菜单，给客人推荐合适的菜品及酒水 5、与客人进行积极的互动，来寻求反馈。 6、处理好日常的员工关，以身作则来激励我们的员工取得成功 岗位要求 1、3年以上四星级以上品牌酒店工作经验 2、身体健康，五官端正，吃苦耐劳，工作积极、认真负责 3、有较好的服务精神和沟通技巧，懂英语，可以与客人进行正常的交流

工作地址：上海市闵行区华漕镇金丰路555弄（可接受距离再投递~） 全额交金、做五休二、有食堂、有加班费/调休假 本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务，在符合国际服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。 岗位职责： 1.熟悉掌握菜单并可以自如地向客人做以介绍，并根据客人的不同国籍，推荐菜单上的食品； 2.理解健康食品，并可以向客人提出合理的建议； 3.熟练正确地指出自助餐台上的食品；保证自助餐台的整洁； 4.达到TBS要求的产品知识水平，并根据TBS标准的要求，完成餐厅对客服务的准备工作； 5.遵守工作程序，确保餐厅根据早、中、晚餐以及客人的要求正确摆台，包括摆台、自助餐台的准备工作，各种服务设备准备就绪。以及确保已从当班主管处了解到本次活动各项细节。 6.保证各种设备设施的清洁，随时可以对客服务。 7.按照主管或经理的要求，协助饮料服务员及厨房员工。 8.微笑迎接客人，协助客人存放外套及背包并作自我介绍。 9.所有客人都需被引至桌旁，并询问就座吸烟区或非吸烟区。 10.确保客人就座后的两分钟内提供饮料，随后提供食品菜单。 11.确保所有服务都符合标准，在对所有客人的服务中尽到职责。 12.确保询问客人的饮料是否续杯，保证不发生空杯的情况。 13.满足客人要求，如果不能满足，提供客人另外的选择。 14.在服务每道菜之前，为客人准备相应的餐具。 15.服务后询问其是否满意，并询问客人是否有其他需要。 16.满足客人的各项要求，如不能马上答复客人，请与经理联系。 17.经过餐桌时需要确认客人是否有任何需要。 18.在客人进入或离开餐厅是都抱以微笑与问候，无论其是否在自己的服务区内。 19.确保达到TBS检查表中涉及的各项标准，以TBS标准为基本准则处理客人投诉。 20.严格执行服务程序，确保所有服务设施的清洁与完备。 21.在客人用餐接近尾声的时候，询问客人对用餐是否满意。 22.在客人结帐时，账单要与客人满意程度调查及其他宣传单一起放在账单夹中。 23.帮客人取回外套及背包，感谢客人的光临并祝愉快。 24.理解相关OH&S法规，并在餐厅的日常运营中执行。 25.在服务过程中确保严格遵守卫生及安全守则。 26.向上一级主管或经理汇报发生的任何事故。 27.协助指导和培训下级员工及新员工。 28.餐饮部的工作使命在所有员工当中被建立并贯彻。 29.完成任何其他合理的职责和被指派的职责。 任职资格： 高中及以上学历，三年以上相关工作经验者优先，持健康证； 具备良好的英语点单、交流能力； 有五星级酒店、高档会所或高级别餐厅行业经验者和开业酒店经验者优先； 具备高度的客户服务意识及积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流； 具备良好的团队合作精神，通过合作及对同事工作的支持达到团队的共同目标； 具备良好的領导技能，分析技能，演示技能，培訓管理技能，组织有序，大型培训会控场能力；

·         To be responsible for the daily supervision of the restaurant, concentrating on service procedure and quality of product. 负责餐厅的日常监督，重点关注服务流程和产品质量 ·         To conduct training and skills development programs, such as LobsterInk, 15 Minutes Training, English Training, Service Excellence Training, Up-selling training (file and advise from DFB), daily Taste Panels and Menu Classes etc. to ensure well trained staff offering excellent service to the guest at all times. 开展培训和技能培训，15分钟培训，英语培训，服务技巧培训，销售培训，每日菜单培训及尝试菜品，确保训练有素的员工随时为客人提供优质服务 ·         To ensure that all staff are well briefed ( daily rehearsals) before start their shift 确保所有员工在开始轮班前参加每日例会 ·         To ensure that all update info for hotel or restaurant are passing to all staff 确保酒店或餐厅的所有更新信息传达给所有员工 ·         To ensure that all restaurant mise-en place is correctly prepared and ready for each service period 确保所有餐厅在每个开餐时段前都把准备工作做充足 ·         To ensure BSA (Brand Standard) required forms for training and hygiene are maintained and filed appropriate.

岗位职责 1、营运 按照经理的检查表来开始和结束一天的营运。 与客人进行积极的互动，来寻求反馈。 在餐厅中，培训、维持和执行所有的服务标准。 执行规范的酒吧指南，并进行展示，以确保给客人提供的饮料具有一贯的品质。 在班次上正确执行收入和账单控制程序。 处理日常员工的协作关系（例如时间调整）。 为所有的员工和客人，建立一个安全及卫生的工作环境。 为餐厅营运提供尽可能的帮助（例如工作时间表，楼层安排，预定）。 找到解决如电话服务，最后一分钟的预定，或其他每天可能发生的问题的方法。 主持餐厅每天的试菜和菜单培训课程。 确保在餐厅营运时，协助服务员或领位，在各自的岗位上使客人满意。 确保服务的食品和饮料有质量保证。 确保完成每天基本的工作。 保持员工制服的标准。 通过使用工作指令和检查，管理一个有效的工程维护及保养程序。 理解和教导授权原则，以确保客人的满意度。 运用岗位的轮换制，来确保工作安排的合理性。 熟悉所有客人的奖励计划和关于他们账目的正确结算程序。 以身作则来激励我们的员工取得成功。 2、人力资源 通过使用记录，菜单以及适当的参考手册对新加入的员工实施有效率的培训课程。 通过所有可能的培训和授权来激励员工解决问题的热情。 和员工建立有效的沟通，以争取他们的信任和尊重。 根据公平对待的政策，建立公平和一致的辅导及纪律处罚程序。 3、 行政管理 直接或通过日志本与下一班次的主管或经理进行沟通。 确定并推荐奖励项目，新的主意和方法。 积极推动部门与部门之间的关系。 岗位要求 必须有2年以上的餐厅管理经验 有较好的服务精神和沟通技巧 英文沟通能力良好 至少中专毕业 作为一家平等雇佣的雇主，万豪集团承诺雇佣不同背景的员工并支持多元包容的文化。

【岗位职责】 1.确保员工按照标准与程序完成任务。 2.掌握电脑收银系统，监督付款情况和每日的结帐工作。 3.特殊仪式的餐台布置。 4.监督餐厅日常运营中使用的设备机器的维护工作。 5.监督餐厅服务，超越客人的期望。  6.以职业化的形象展示有效的和合适的对客服务技巧，有承担起上级授予的处理客人特殊要求投诉的能力。  7.按照存货控制程序，采购、储存存货，执行先进先出政策。 8.完成餐饮知识、餐厅菜单、鸡尾酒配制的培训，完成酒水服务技巧知识的培训。 9.维护现有员工,鼓励员工掌握多技能以保证员工在工繁忙时最大的工作适应性。  10.协助员工培训与发展,建立员工工作表现测评。  【岗位要求】 1.有2年以上的餐厅管理经验，星级酒店工作经验优先 2.有较好的服务精神和沟通技巧

岗位职责 按照经理的检查表来开始和结束一天的营运。 与客人进行积极的互动，来寻求反馈。 在餐厅中，培训、维持和执行所有的服务标准。 执行规范的酒吧指南，并进行展示，以确保给客人提供的饮料具有一贯的品质。 在班次上正确执行收入和账单控制程序。 处理日常员工的协作关系（例如时间调整）。 为所有的员工和客人，建立一个安全及卫生的工作环境。 为餐厅营运提供尽可能的帮助（例如工作时间表，楼层安排，预定）。 找到解决如电话服务，最后一分钟的预定，或其他每天可能发生的问题的方法。 主持餐厅每天的试菜和菜单培训课程。 确保在餐厅营运时，协助服务员或领位，在各自的岗位上使客人满意。 确保服务的食品和饮料有质量保证。 确保完成每天基本的工作。 保持员工制服的标准。 通过使用工作指令和检查，管理一个有效的工程维护及保养程序。 理解和教导授权原则，以确保客人的满意度。 运用岗位的轮换制，来确保工作安排的合理性。 熟悉所有客人的奖励计划和关于他们账目的正确结算程序。 以身作则来激励我们的员工取得成功。

SERVICE AND ORGANIZATION • Guarantee the application of standards and ensure an optimal customer experience • Apply and enforce the restaurant manager's organization • Ensure the distribution, use and return of laundry • Allocate consumables and PMH products • Alert the restaurant manager about the need for laundry, consumables and PMH • Check the setting up of tables before/during and after the services • Control the dressing and decoration of buffets to enhance the value of kitchen services • Be present during the service and welcome GMs to restaurants • Supervise the restaurant team during the various stages of the service • Control the quality, speed, service and clearing of tables during service • Ensure the promotion of wines on the menu • Control the execution of the task schedule • Replace the Restaurant Manager in case of absence COMPLY WITH HYGIENE & SAFETY STANDARDS IN RESTAURANTS • Check the application of H.A.C.C.P method and the health and safety rules • Alert the restaurant manager to non-compliance with the implementation of the H.A.C.C.P. method and health and safety rules by restaurant teams • Ensure that unaccompanied minors do not consume alcohol, in particular that they do not help themselves at self-service alcoholic beverage dispensing points • Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables • Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers • Ensure the maintenance and preservation of premises, equipment and materials • Transmit to technical services malfunctions and damage observed in restaurants • Respect and control the application of personal hygiene and clothing rules • Apply procedures for closing the activity • Respect the resort’s waste management rules (sorting, collection…) • Limit electricity and water consumption MANAGEMENT • Ensure the reception, implementation and integration of GO/GEs in your department • Define personal objectives and support his team or its affiliates, and evaluate them • Supervise and lead in a transversal logic • Implement and comply with HR procedures and have them validated by your own manager • Manager by proximity: show, train and enforce • Be exemplary through his visibility among teams and customers We hope you are ... • An explorer, available and ready to live in a Club Med resort • An experienced professional with qualifications • Enthusiastic about dining services and team management • A charismatic leader who manages a team of 10 to 30 people • A indispensable right arm, ready to assist the restaurant Manager with organizing the service and managing the teams • A friendly server who welcomes, seats and serves in the dining room (300 to 1000 meals per service) • An outstanding coach who supervises, unites and develops your teams • A good salesperson who stimulates additional sales • A sharp manager who can juggle between orders and stocks • A caretaker who makes certain of application and respect of health and safety standards

岗位职责 ·按照餐厅经理所制定的标准，完成开餐前负责区域的准备工作。 ·控制服务的时间节点(如，食物送达及服务)，完善服务流程。 ·使用Micros系统处理客人点餐并及时跟进，确保服务高效快速。 ·在把帐单发给宾主(结帐者)之前,检查并确保帐单正确无误。 ·整理并收集每天的服务相关的报告，包含客人的疑问、意见和表扬，并在下班前汇报给餐厅经理。 ·建立积极、直接、开明的团队关系。 ·寻找并最大化营业收入并控制的成本。 ·促进同部门和公司其他部门间建立良好的合作关系，使我们成为一个专业和积极主动的团队。 ·时刻在各方面工作中积极的激励团队精神。 ·达到员工满意的目标。   岗位要求 ·良好的团队合作精神，能够在压力下工作。 ·认真自信，积极主动，以客户为导向。 ·有意从事服务行业。 ·有相关工作经验者优先。 ·良好的中英文表达能力。 公司福利 ·提供用餐补贴 ·提供员工宿舍 ·缴纳社会保险 ·享受带薪年假 ·享受年度员工体检 ·完善的岗位晋升机制 ·季度/年度员工活动 ·丰富多样化培训

岗位职责 1. 负责日常的餐厅运行，注重服务程序和产品质量。 2. 保持和客房部以及工程部对需要维修，修理和保养的设备和家具的联系。 3. 指导培训和技能发展的项目，保证受到培训的员工，都能提供良好的服务。 4. 在每个用餐时间，都可以保证所有餐厅准备待用。 5. 尽量将损坏的物品降低到最小，如需要改变的条例，和主要负责人直接讨论。 6.协助做好部门的盘点、仓库管理工作。 7. 维护并努力提高客户满意度，处理当班期间的客诉。 8. 检查有关于食物和饮料的表述，确保规定的正确实施。 9. 监督餐厅的服务，同时把控服务标准，产品质量, 员工仪容仪表。 10. 在规定和上级的要求下，保证所有的餐具柜都准备妥当。 11. 保证所有的菜单是清洁，整齐，没有标记，污染，瑕疵和水渍，替换需要修理的菜。

主要工作职责： 1、按酒店服务标准做好餐前准备、餐中服务和收档工作； 2、积极向客人推荐酒店的产品和服务； 3、乐于微笑，向客人提供优质服务。 基本任职要求： 1、男性身高168CM以上，女性身高158CM以上，形象端庄，身体健康； 2、沟通流畅，表达清晰； 3、学历初中及以上； 4、年龄18岁至38岁； 5、入职需持有上海市从业人员健康证和无犯罪记录证明； 6、有一年以上餐饮服务工作经验； 7、高星级酒店同岗位工作经验优先考虑。