环境服务经理向综合服务总监汇报并负责整个环境服务部门的运作。提供并保持高质量的清洁和消毒场地，以超越客人的整体满意度。领导环境团队向所有员工提供明确的方向和标准。 The Environmental Services Manager reports to the Director of Hospitality and is responsible for the overall operation of the Environmental department. To provide and maintain a high quality of cleanliness and sanitized venue to exceed guests’ overall satisfactions. Lead the Environmental team with clear direction and standards to all of its associates.  主要职责How You’ll Do It 运营 Operations ·       负责环境服务部门的日常运作和管理 Managing the daily operations of the environmental department ·       确保员工随身配备日常工作所需设备及工具 Ensure that the associates are always equipped with the necessary materials and tools to conduct their daily operational duties ·       查看当天信息并与团队分享当天的宴会，VIP，常客，同时与其他部门做好相应工作的对接 Review daily information, share on day events, VIPs, return guests with the team and follow up with relevant department ·       建立完善的系统以监管部门目标的实现 Set up systems to monitor departmental goals and objectives achievement ·       检查和评估场馆的整体状况和清洁度Inspect and evaluate overall condition and cleanliness of the entire venue 熟知并掌握处理紧急情况程序，在发生实际紧急情况有能力够领导整个团队并应对Be knowledgeable and skilled in handling emergency procedures and lead the entire department in the event of actual emergency ·       场馆每周/月/季/年的清洁和维保计划的制定与实施 Weekly, monthly, quarterly, annually cleaning & maintenance schedule and completion for the venue ·       配合食物安全经理执行/维护场馆卫生及环境消杀标准 Cooperate with Food & Safety Manager to implement and maintain the hygiene and environmental sanitize standards of the entire venue ·       负责部门经营器具/设备维护及管理 Responsible for the maintenance and management of departmental operating equipment/tools

职位概述What You’ll Do 负责拓高乐场馆内日常保安工作。管理、检查、督促下属保安员的工作，保卫场馆财产及到店客人财物、人身安全。组织协助相关部门处理在场馆发生的各种事件，执行总经理所分派的某些行政工作，在场馆安全管理工作上，当好场馆领导的参谋。 Responsible for the ordinary security work in Topgolf Venue. Manage, inspect, supervise and urge the duty of underlying security, guard venue property and guest property and personal safety. Organize and assist the relevant departments to deal with any incidents happen in venue, carry out some administrative jobs that General Manager assigns, and act as the adviser of the leaders of venue in security administration work of venue. 主要职责How You’ll Do It 日常事务General ·       负责保安部的一切行政事务，主管部门工作。 Responsible for all administrative jobs of the security department, take charge for departmental work. ·       传达、贯彻总经理下达的各项指令。 Communicate and carry out any instructions that General Manager requires. ·       负责及时向总经理汇报保安操作的各种情况。 Responsible for reporting any condition about security operation to DO. ·       负责制定保安部的规章制度，工作标准与程序。 Responsible for making out the regulations and rules, working standard and procedures of security department. ·       检查指导属下各级管理人员及保安员的工作，确保客人和同事的安全。 Inspect and instruct the work of subaltern administrative staff and security staff to ensure the safety of guests and associates. ·       更新日常的紧急事件处理程序并确保一线员工熟知并能运用自如 Update routine operational and emergency procedures and ensure the front-line associates are familiar with and drilled in. Departmental  部门 ·       实践拓高乐的核心价值观:生动有趣，一个团队，卓越，前卫和关心 Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring ·       根据不同时期的治安情况、及时总结经验，调整工作方案，制定操作程序，使部门工作不断适应新的情况。 According to security condition of different periods, summarize the experience timely, adjust working programs, make out operating procedures, make the departmental work adapt to new conditions. ·       处理在场馆内所发生的一切非常规事件。 Deal with all incidents happen in venue. ·       负责组织、培训部门员工、提高员工素质和业务水平。 Responsible for organizing, training departmental staff, improving staff qualities and working abilities. ·       管理保安员的行为及仪容仪表，掌握属下思想动态，及时教育和纠正各种不良行为 Manage the behavior and presence of security associates, knowledge their thought state, educate and correct every kind of bad behavior timely. ·       洁身自律、以身作责。带领下属积极做好安全防范与管理工作。 Discipline self and set a good example for others. Lead the subordinate positively to complete the safeguard and the supervisory work. ·       负责与设备设施部门合作对员工进行灭火，安全检查和消防疏散等基本知识的培训和演练。定期对场馆消防队进行培训演习以培养和保证消防队伍的技术水平。 Responsible for cooperating with Facility department to train and drill associates in the knowledge about safe inspection and fire evacuation. ·       按照场馆准则将偷盗事件的发生率降到最低。 Follow prescribed practices to ensure theft and pilferage of goods is minimized. ·       如有需要，应对携带大量现金的同事提供护送服务。 Provide escort services for associates carrying cash, where required. ·       每月组织场馆消防、安全委员会成员对场馆重点部位及员工工作区域进行消防安全大检查 Monthly organize fire and security commission members to carry on the fire security inspection to the venue key spots and the staff working space. ·       对保安部员工进行讲解和培训以保持职业士气，确保员工按标准实施保卫工作。 Carry on the explanation and training to security dept. associates to maintain professional morale, ensure they are performing to the standard required. ·       遵守行业法规。 Compliance with business operations laws. ·       回顾检核和发展部门内的执行程序的标准。 Review and develop performance standards for operations in the department. 利益相关者Stakeholder engagement ·       协调部门内部以及各部门间的工作，培养良好的工作关系。 Coordinate operations within and between other departments/units and cultivate good working relations. ·       制定和实施新员工的培训规程。 Formulate and implement new staff’s training rules. ·       实施工作评估，定期提供指导和制定正确的工作目标。 Implement performance appraisals, providing regular guidance and formulating appropriate work goal. ·       采取适当的方法解决客人投诉。通过与客人交流，建立起友好、信任和满意的对客关系。 Take appropriate action to resolve guest complaints. Communicate with guests in a manner which promotes goodwill, trust, and satisfaction. ·       熟悉急救程序及消防紧急措施，确保每一位保安部员工都能训练掌握场馆的既定工作程序。 Be familiar with current first aid and fire emergency procedures and ensure all Security associates can grasp venue’s established procedures. ·       保持工作区域的高度清洁和整齐。按照场馆的标准保持个人仪表，在任何时候表现出职业风范 Ensure a high level of cleanliness & tidiness in work area. Maintain personal Presence according to venue standards. Always demonstrate professional attitude and behavior. ·       遵守场馆的工作政策及程序，遵守拓高乐场馆的运营规则及员工手册中的条款. Abide by the Venues Policies and Procedures, Topgolf Venues Code of Conduct and the Venue’s Associate Handbook. ·       以积极专业的态度与场馆内部各部门及同事沟通，建立起良好的工作关系，增强团队精神确保有效的双向交流。 Interact with departments and venue associates in a professional and positive manner to foster good working relationship, enhance team spirit and ensure effective two-way communication. ·       准备并保存各类文件、报告、信件、备忘录及其他相关业务资料。 Prepare and maintain files, reports, letters, memorandums, and other relevant business documentation. ·       负责与公安机关建立起良好的工作关系， 并在工作中积极沟通合作，完成政法、公安部门布置的任务。 Responsible for establishing good relationship with security organs, and communicate and cooperate positively in work, complete tasks by politics and security departments arrange.

职位概述What You’ll Do 协助人力资源总监进行日常人事管理工作并与学校、劳动局及有关机构联系负责招聘工作及制定与员工利益相关的规章制度。 Assist the Director of Human Resources in achieving HR goals and daily operations of HR function, the overall administration of the staff’s matters and liaises with the schools, Labor Bureau and related agencies on the recruitment and regulations affecting the well-being of the associate. 协助完成日常的培训工作。例如：培训日程安排、组织协调及基础课程培训。 Assist with daily training tasks. For example: training schedule arrangement, training organization and coordination, and basic course training. 主要职责How You’ll Do It ·       确保空缺职位在适当的场合发布广告，以吸引多样化的候选人。 Ensures open positions are advertised in appropriate venues to attract a diverse candidate pool. ·       确保对内部和外部候选人开放的职位都在一个清晰可见的位置。 Ensures the open position listing is in a visible location for both internal and external candidates. ·       与外部招聘资源的建立联系及良好的合作关系(国家就业服务机构，当地大学，招聘机构，社区组织)。 Works with Employment Administrator to establish and maintain contact with external recruitment sources (e.g., state job service, local colleges, recruiting agencies, and community-based organizations). ·       与当地组织和同行建立联系，为当前或未来的职位寻找候选人(例如，人力资源协会)。 Networks with local organization and peers to source candidates for current or future openings (e.g., HR Association). ·       协助部门间的调转和晋升，以及本集团内的其他公司的转移或晋升 Facilitates interdepartmental transfers and promotions and transfers or promotions to other properties within this group. ·       确保所有的招聘流程符合相应的程序及流程。 Oversees the selection and offer processes for associates to ensure proper procedures are followed. ·       与部门经理合作，根据政策和程序招聘管理职位，做出招聘决定并协商工作机会。 Partners with department managers and recruiting professionals to recruit management positions, make hiring decisions and negotiate job offers in accordance with Policies and Procedures. ·       确保招聘流程遵守相关政策。  Ensures all the recruitment processes are compliance with key policies. ·       确保面试流程按照相应的指导方针进行，使用一致的筛选标准，只问与工作相关的问题。 Ensures interviews are conducted according to recommended guidelines, consistent screening criteria is used, and only job-related questions are asked. ·       确保背景调查按照政策和程序完成。 Ensures reference checks are completed in accordance with Policies and Procedures. 简历完善的薪酬制度，确保适当的同事关怀以及劳动成本的管理。 Manages Workers Compensation claims to ensure appropriate associates care and costs management. ·       确保同事了解相应的福利待遇。 Educates associate on benefits package. ·       指导人力资源团队了解并制作各种类型的福利和以及相应的要求。 Educates HR team on the various types of benefits available and eligibility requirements. ·       了解同事满意度的关键驱动因素，并以书面计划和行动支持并解决问题。 Assists in identifying key drivers of associate satisfaction and supports managers in addressing issues with written plans and actions. ·       运用政策和程序及时解决同事的问题或关注的问题。 Utilizes Policies and Procedures to address associate problems or concerns in a timely manner. ·       确保建立有效的同事沟通渠道。  Ensures effective associate communication channels are established and active in. ·       分析事故趋势并向管理团队报告 。 Analyzes accident trends and reports these trends to the management team. ·       通过持续的培训来帮助维护一个广泛的，正确的和建立在以客人为核心的部门标准程序； Through continuous training to help maintain a comprehensive, correct and based on the customers as the core of department standards and procedures. ·       协助筹备各类型培训发展活动； Assist to prepare for all kinds of training development activities. 优选资格What We’re Looking For 教育程度 Education: -       人力资源相关专业获得学士学位 Bachelor’s degree in human resources management 相关工作经验 Related Work Experience: -       3-5年人力资源管理工作有关经验，酒店服务行业优先考虑 3- 5 years of relevant experience in Human Resources management preferably with hospitality industry experience 管理经验 Supervisory Experience: -       熟悉武汉市场 Familiar with Wuhan market -       有开业筹备经验者优先 With pre-opening experience is a plus -       良好的团队合作精神，具有较强的变革管理技能和经验 A good team player and have strong change management skills and experience -       良好的组织和管理能力 Good organizational and management skills -       熟悉本地劳动机构 Familiar with local labor bureau. 语言能力 Language Skill: -       熟练中英文语言能力。 Fluent in both English and Mandarin. 电脑技能 Computer Skill: -       熟悉办公软件的使用。 Familiar to utilize the Microsoft system.

主要职责How You’ll Do It ·       全面负责管事部工作，并按要求带领管事员完成所分配的区域。 In all respects of Executive Chef requests to lead the Stewarding Associates in providing proper cleaning to all areas as assigned. ·       确保为各个餐厅做到精确地餐前准备。 Ensure accurate preparation of all mise-en-place for outlets in a timely manner. ·       确保在后场区域清洗餐具，符合我们的场馆的标准,不允许有侵犯健康和安全法规的行为。 Ensure that all Restaurants, back of house areas are cleaned to our company’s standards and that no infringements of Health and Safety regulations are allowed. ·       联系工程师维修清洗设备并向经理报告在管事部区域所需维护的设备。 Liaise with Engineers for stewarding machinery defects and report any maintenance required in the areas responsible to Chief Steward and Engineering. ·       协助有关餐饮部的运营设备、清洁材料和库房的管理。 Assist in the control procedures concerning Restaurants operating equipment and cleaning materials and control storeroom operations. ·       负责报告安全隐患给部门负责人。 Responsible for reporting any fire of health and safety hazard to departmental head. ·       积极参与运营设备存货清单的管理。 Actively involve in operating equipment inventory. ·       监控库存和产品采购 Monitor inventory and purchase product ·       为顾客订单规划成本设计菜单，以便厨师按需选择 Plan and cost menus for special events, chef choice menus as directed ·       确保设备正常运行、维护和清洁 Ensure proper equipment operation, maintenance and cleanliness ·       监督厨房的安全和卫生 Oversee safety and sanitation in the culinary ·         监管技能，熟知使用餐饮宴会部设备、熟悉化学用品和清洗程序。 Supervisory skills, knowledge of all Restaurants, Bars & Events equipment in culinary use, knowledge of applicable chemicals and cleaning procedures. ·       完成日常的采购需求 Complete daily purchase requisitions ·       完成分配的其他任务。 Complete other duties as assigned.

为各部门总监提供必要的财务支持，以促进场馆完成财务指标。作为行政委员会的一员，参与所有运营、财务及营销决策。研究提升利润率的机会并落实程序，为场馆运营提供必要的协助及建议。代表公司管理方控制场馆的资产、负债、收入及费用，并管理、领导与负责场馆的财务绩效。 Provide necessary financial support to Department Heads to facilitate the achievement of the venue’s financial targets.  As a member of the Executive Committee, partake in all operational, financial and marketing decisions. Investigate opportunities and implement procedures for improved profitability and assist and advise where necessary in venue operations. Maintain control over the venue’s assets, liabilities, income and expenditure on behalf of the Operator and provide management, leadership and accountability for the financial performance of the venue.

食物安全经理的职责是确保可持续食品安全管理体系(S|FSMS)和食品安全文化在拓高乐中国-武汉项目的成功传播和执行。食物安全经理的直接汇报上级为运营总监，同时间接汇报给上海办公室。他/她将与采购、运营、厨房、收货、工程和技术支持等部门通力合作，以确保和持续提升武汉项目的食品安全文化。 Food Safety Manager role is responsible for the success of the diffusion of the Sustainable Food Safety Management System (S|FSMS) and food safety culture in Topgolf China – Wuhan Venue.  This person reports directly to the venue’s Director of Operations with dotted line to Shanghai Corporate Office. He/She works in conjunction with Procurement, Operation, Culinary Team, Receiving, Facilities, and TI to ensure and improve food safety culture in Wuhan Venue.

按照年度市场销售计划管理销售工作和活动，完成并超越酒店的预算和销售战略目标;担任会议策划人的主要联络人,确保满足活动组织者的所有要求，为游戏、会议和餐饮服务体验等打造最佳实践方案，为客户在拓高乐场地提供完美的一站式娱乐体验。 To manage sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel. Serve as the key contact for the event Planner.  Ensure all requirements of the group are met.  Create and provide best practices for Game Service, convention services and Food and Beverage departments at Topgolf Venue.

岗位职责 1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2.查看交班记录，了解上一班的移交事项，并负责处理。 3.负责为下榻酒店的宾客办理入住、退房相关手续。 4.制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1.专科以上文化程度，有一定英语基础。 2.性格开朗、头脑灵活，具有较强的服务意识责任感。 3.相貌端正，身体健康，净身高女性160CM以上，男性170以上。 酒店福利待遇:  1、酒店有员工宿舍,住宿房间带空调、WIFI、有热水供应。提供工作餐2-3餐，伙食两荤两素一汤和时令水果。 2、上班时间为8h/天。双休，月休8天起,入职即可为员工购买五险一金。 3、酒店每年举办丰富多彩的员工活动、生日福利、节日福利、诚实员工奖、优秀员工奖、信赖之星奖、带薪年假、发放在行业中极具竞争力的年终奖金及花红...... 4、酒店开业以来，始终给员工提供个人发展机会及专业培训(例如：英语/日语/韩语、新媒体、化妆、礼貌礼仪、插花、专业技能、沟通技能、管理技能等)，帮助员工实现个人价值。 5、酒店地址：珞瑜路726号（地铁2号线光谷广场F口旁） 联系电话：027-87806888转人力资源部  面试请预约,请带上身份证和一寸彩色照片

Job Overview职位概述 ·         The F&B promotion manager oversees the development, co-ordination and execution of all F&B Marketing, Communications and Sales related activities. Implementing actions and managing processes to drive growth and ensure that key business targets are achieved.  This will be in line with accomplishing goals set forth in the Marketing Plan. ·         餐饮促销经理负责监督所有与餐饮市场营销、传播和销售相关的活动的开发、协调和实施。通过采取行动和管理流程来推动业务发展，并确保实现关键业务目标。这将与达成市场营销计划中设定的目标保持一致。 ·         The position will operate under the general guidance and supervision of the Director of Food & Beverage within the limits of established hotel policies and procedures.   ·         该职位将在餐饮总监的一般指导和监督下运作，并受到酒店现有的政策与程序的限制。 Duties and Responsibilities工作职责 ·         Actively participate in achieving the departmental goals, which contribute to the F&B marketing budget. ·         积极参与达成部门目标，为餐饮市场营销预算做贡献 ·         Maximises up-selling opportunities either independently or through other 3rd parties – organisations and association. ·         独立地或通过其他第三方组织和协会，最大化向上销售的机会。 ·         Reviews direct competition and conducts regular research, ensuring awareness of competitors’ activities. Providing intelligence information on F&B activities from hotel’s competitors. ·         关注所面临的直接竞争，并开展定期调研，确保知晓竞争对手的活动。提供酒店竞争对手的餐饮活动的情报和信息。 ·         Supervises the development and maintenance of potential Clients Database through each outlet Manager. ·         通过每家餐饮设施的经理，监督潜在客户数据库的开发和维护。 ·         Maintains a high level of exposure for the hotel in major market areas through the respective outlet Manager. ·         通过各餐饮设施各自的经理，保持酒店在主要市场区域的高曝光水平。 ·         Derive action plans for Managers of respective outlets to achieve and maximize revenue for each outlet – Sales Call Management. ·         通过各餐饮设施经理的行动计划，达成和最大化每家餐饮设施的收入 – 销售拜访管理。

【岗位职责】 1、负责员工日常招聘工作，建立用工渠道及人才储备库。 2、负责办理普通员工的入职、离职手续, 及人事变动的审核工作。 3、合理调配酒店的人力资源，并提出有效的建议和意见。 4、负责各部门人员编制的审核工作。 5、负责员工人事档案的管理, 及对外公文之草拟和处理。 6、协助建立酒店人事管理相关制度、员工保险 及福利方面的政策。 7、负责各种人事政策的具体实施及检查工作。 【岗位要求】 1、大专以上学历，有相同岗位工作经验X年以上。 2、熟悉员工的有关法规和条例；掌握教育学、心理学以及酒店管理理论。 3、熟悉员工的规律、特点和岗位培训工作程序。 4、了解酒店员工的服务工作规范和质量标准的要求。 5、具有良好的沟通能力和协调能力。 6、 具有较强的文字综合能力和口头表达能力。

1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2.大堂副理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.要负责处理宾客的问题和投诉。 4.要负责重要宾客的迎领工作。 5.解决当班期间发生的安全问题。 6.向其它班次协调交班记录上需要沟通的事项。

1、确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2、查看交班记录，了解上一班的移交事项，并负责处理。 3、熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 5、熟练前台各项专业业务和技能，做好对客服务。 6、熟练掌握店内外信息，提供准确的问讯服务。 7、负责为下榻酒店的宾客办理入住登记手续。 8、负责客房钥匙的管理和发放工作并严格遵守验证制度。 9、制作有关报表，为其它部门提供准确的接待信息。

KEY RESPONSIBILITIES 主要职责 Job Summary职责概述 As a Director of Human Resources the major work is to carry out the recruitment, the investigation and management of the salary, job assignment and train and develop the potential of employees, and ensure the smooth and efficient running of the Human Resources Department, as well as the strict implementation of all Policies and Procedures . 人力资源部总监的角色是开展录用、薪资调查与管理、员工工作分配、培训并发掘员工的潜能、在业务上是确保人力资源部顺利、高效运行，保证酒店规章制度和政策严格执行。   Essential Duties and Responsibilities主要职责和责任 1.Have a strong knowledge about the local labor laws and provide the appropriate advises to the General Manager about how to avoid related issues caused by Labor relations and personnel relationship 详细了解当地劳动法律法规，并就如何避免由劳动关系及人事关系产生的隐患问题给予总经理合理建议。 2.Oversee the hotel’s recruitment and selection process. 监督执行酒店员工录用、选择程序。 3. Launch salary survey, and adjust the salaries compensation and benefits structure. 开展工资调查，并调整工资、奖金、福利结构。 4.Gradually improve and supervise the Human Resources Policies & procedures. 逐步完善并监督人力资源部的规章制度及程序。 5.Make the succession planning of the staff training and development . 制定员工培训发展的连续性计划。 6.Formulate the annual Human Resources Budget and Business plan. 制定人力资源部年度预算及工作计划。 7.Play a active role in the function of the hotel as Human Resources ,and establish excellent staff relations as well as maintain the high employee morale. 发挥人力资源部在酒店中的作用，建立并保持最佳的员工关系和员工士气。 8.Enforce local labor issues. 执行劳动法规。 9.Carry on the interview with outgoing staff. 对离职人员进行离职面试。 10.Carry on the reference checks for all potential candidates 对所有具备潜能的员工侯选人进行有参考性的考察。 11.Establish the rules and regulations and the Staff Handbook. 建立规章制度和员工手册。 12.Tutor staff, provide advice, and handle complains undergoing the disciplinary action. 辅导员工，提供咨询处理委屈申诉，进行纪律处分。 13.Encourage staff to share their own suggestions and find other effective methods of two-way communication 鼓励  员工的建议和其他双向沟通与管理的有效方法。 14.Receive and analyses the employees’ requests or grievances and recommend management strategies . 接受、分析员工提出的要求和委屈并建议管理方法。     15.Keep the efficient communication between management and employees  保证管理人员与员工之间有连续和有效的沟通方式。 16.Establish and ensure the employees a health, safety, recreational, and welfare programs . 建立并保证酒店员工享有健康、安全、娱乐的福利项目。 17.Master the extensive information on current government laws, rules and regulations which affect the employment,and formulate rules and regulations according to the relevant policies .  确保最大信息量的了解与就业有关的国家现行法律法规政策，并根据有关政策制定相应的规章制度。 18.Ensure the staff with good grooming and hygiene .  确保员工始终保持良好的仪容仪表及个人卫生。 19.Evaluate the effectiveness of departmental training and provide suggestions according to the requirements. 评估部门培训的有效性并根据要求提供建议。 20.Ensure all mandatory trin and corporate train including fire and safety, telephone manners and new employee orientation to be performed as required. 确保所有的强制性培训和公司培训包括火灾和安全,电话礼仪和新员工入职培训等按要求执行。 21.Ensure and monitor the implementation of all departmental employee training to be performed as required. 保证和监督所有部门的员工培训根据公司政策执行。 22.Ensure the submission of all Departmental fiscal year KPO’s in time. 确保所有管理部门的财政年度KPO及时提交。 23.In consultation with the each department heads and general manager, guide and develop high potential managers . 与各部门的负责人和总经理协商，指导和培养高潜力管理人员。 24.Assist to prepare the Human Resources Budget and Yearly Manpower Forecast. 协助准备人事预算及年度人力预测。 25.Encourage the highest standard of environmental management as much as possible. 鼓励实行尽可能高标准的环境管理。 26.Performs any other duties or responsibilities as required by Management. 根据管理层要求履行其他责任和义务。

1、Review and correction of daily revenue journal. 审阅并修正收入日报。 2、Review Revenue (back page) balance sheet weekly. 每周审阅收入（每日收入对账表）平衡表。 3、Review, investigation and input of back page item. 审阅、调查和输入每日收入对账表科目。 4、Review of accounts payable monthly inventory reconciliation. 检查每月应付账款存货对账表。 5、Review of F&B Control reconciliation and journal and interface / input to General Ledger. 审阅餐饮控制对账单和月报并将数据输入总分类账。 6、Review of accounts payable and interface to General Ledger 审阅应付账款并输入总分类账。 7、Review general ledger and Financial Reports. 审阅总分类账和财务报告。 8、Prepare bank reconciliation such as agency, imparts and replacement reserve. 编制银行存款余额调节表，如佣金、预付款和更新准备金。 9、Prepare weekly or fortnightly activity report and Month End Report. 准备一周一次或两周一次的活动报告和月结报告。 10、Supervise the work of the General Ledger Supervisor, Payroll, General Cashier and Accounting Payable Supervisor. 监督总账主管、工资、总出纳以及应付主管的工作。 11、Check and sign all journal vouchers prepared by Cost Control, General Cashier, Payroll, Accounts Payable, Accounts Receivable and Income Auditor. 对于由成本控制经理、总出纳、工资员、应付、应收和收入审计员提供的会计分录进行审核并签字。 12、Make sure that all balance sheet items are all accounted for and reconciled with their respective subsidiary ledgers and/or schedules and all contra or clearance accounts are cleared at the end of the month. 确保资产负债表的各项均已记账并且数额和各自的明细账目相符，确保每月底过渡账户全部结清。 13、Ensure the accurate and prompt monthly and year-end closing of the books of accounts. 确保月底和年底账户准确的结账。 14、Assist the FM in the preparation of monthly financial reports and schedules required by AccorHotels, management and owners. 协助财务经理准备雅高酒店管理集团、管理层和业主所需的财务报告和进度表。

1、To keep in contact with the Revenue Department. 保持与收益部的联系。 2、To ensure that all tax matters are treated in a proper manner and in compliance with related legislation. 确保所有税收事宜都妥善处理并遵守相关法律法规。 3、To follow up tax changes and other legislation in order to inform the management. 跟进税收变化及其他法律，并及时告知管理层。 4、To set up the OPERA and INFRASYS system during pre-opening and ensure the data accuracy for the first month of grand opening. 在筹备期完成OPERA和INFRASYS系统的设置工作，确保开业当月财务各项数据的准确性。 5、To conduct training to all staff concerned which includes computer system, job description and SOP. 筹备期完成对部门人员的培训工作，包括系统、工作职责、工作流程等。 6、To assist Director of Finance in the work during pre-opening. 协助财务总监完成筹备期各项工作。 7、To hold the financial operation meeting after opening, and coordinate the financial issue among Front Office, S&M and F&B. 开业后，主持召开财务运作会议，协调前厅部、销售部、餐饮部之间的财务工作。 8、To Hold credit meeting, and ensure the rationality of aging report; meanwhile, collect balance due for travel agents and companies in time. 主持召开财务信贷会，确保财务应收账龄处在合理范围之内，同时及时收回旅行社、公司欠款。 9、To perform the internal audit according to the internal audit SOP. 根据内部控制标准，对酒店内部控制进行审核。 10、To be responsible for the efficient and effective operation of the Credit and Income Auditor. 负责信贷审计的高效运作。 11、To conduct all necessary credit checks on all new credit applicants, to make recommendations according to existing credit policies and to maintain details of credit given to customers. 执行对所有新的信用申请人的所有必需信用检查，根据现有信用政策提出建议，维持提供给客户的信用详情。 12、To plan and organize training for the staff in areas of finance operation. 计划和组织员工进行财务运营方面的培训。 13、To view all rebates and miscellaneous charges are supported by documentation detailing the charges. All rebate credits must be in accordance with Finance Policy. The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Director of Finance and General Manager for review daily. 确保所有折扣和杂费项目均附有相关单据列明具体收费项目。所有折扣应遵循财务制度。折扣,杂费及垫付款项应备有总结清单,每天提交给财务总监和总经理审批。 14、Review bad debts listing monthly to prepare collect ability analysis for monthly provision for doubtful debts. 每月定期检查坏帐清单，并对其进行还款能力的分析，以便每月计提坏帐准备。 15、Conduct monthly credit meeting with relevant team member highlighting monthly performance, bad debts, staff accounts outstanding and discuss any accounts causing concern and follow up 与相关人员组织月度信贷会议，突出员工月度表现，坏账情况和员工账目显著情况，并对任何涉及跟进的账目进行讨论。 16、Assists in providing safe keeping, including proper storage and access, for all contracts, leases and other financial records. 协助确保核实的库存安全，包括所有的合同，租赁记录及其它财务记录等。

1、To evaluate standard recipe and determine its potential cost. 根据预算的标准来决定成本潜在价值。 2、To check Store and Receiving to ensure the control policies and procedures are followed. Ensure proper record keeping of inventories. 检查仓库和收货部确保其部门按照政策程序工作。 3、To check and advise the food and beverage cost of the talent meal in the Talent Canteen and Restaurant. 对人才餐厅和餐厅的食品和酒水的成本要进行复查。 4、To check Market List, Receiving Record, Costing List to ensure the effectiveness of the control system. 检查购物清单、收货记录、成本报表确保系统工作正常。 5、To prepare Daily and Monthly Costing’s Report and distribute Costing allocate Journal to General Ledger Supervisor. 每月准备成本报表及向总账主管递交成本转账凭证。 6、Distribute the Slow-moving report to Director of Finance. 向财务总监上交Slow-moving 报表。 7、To cost all recipes, inter-kitchen transfers and any food and beverage consumed by the hotel talents (talent meals). 计算所有的菜谱成本，内部厨房间调拨以及人才用餐成本。 8、To perform daily and monthly Food and Beverage reconciliations, using POS-generated sales analysis reports and ensuring that all discrepancies are explained. 制作每日及每月食品酒水调节表，与POS系统中产生的销售分析表核对，确保所有的差异都可被解释。 9、To perform the physical count of all storeroom stocks and month-end inventory, with final balances to be reconciled with the general ledger month-end balance. 月底对所有的库存进行实地盘点，结出月底库存金额，并与总账金额核对一致。 10、To report the daily and monthly F&B costs with emphasis and detailed analysis on exceptional variances such as trend of cost of sales ratios, slow moving items, breakage & loss, etc…. 每日及每月报告餐饮成本，对于异常部分重点分析，比如成本率趋势，慢动项目，破损及丢失等等。

1、To evaluate standard recipe and determine its potential cost. 根据预算的标准来决定成本潜在价值。 2、To advise the Cost Controller of food and beverage costs. 协助成本控制经理控制酒店的成本。 3、To check Store and Receiving to ensure the control policies and procedures are followed. Ensure proper record keeping of inventories. 检查仓库和收货部确保其部门按照政策程序工作。 4、To check Market List, Receiving Record, Costing List to ensure the effectiveness of the control system. 检查采购清单、收货记录、成本报表确保系统工作正常。 5、Make ocular inspection of the storeroom and take note of items within the minimum level and items which are about to expire. 确保仓库内物品的安全，并对即将到期的物品做标记。 6、Calculate daily food cost and employee’s meal cost based on requisitions. 计算每日食品成本和工作餐成本。 7、Assist the Cost Controller in the monthly closing of books and in the preparation of the reports. 协助成本控制经理月结账并且准备报表。 8、that the pricing of Guest Checks is in accordance with current menu while on food is leaving the kitchen without being checked and priced. 定期根据餐饮出品报表复核餐饮销售是一致而正常的，并复核客人账单与菜单上的标价一致，同时还要检查是否未标价而存在厨房的食物。 9、Ensure the Operation Equipment shall be checked according to P&P regularity and distribute the analysis report to Director of Finance. 定期按照制度与程序对OE 物品的规定进行盘点并向财务总监上交分析报表。

1、Collect and count contents of all envelopes daily deposits witness by Security Officer. 每天收集清点所有装现金的信封，并要求有一名保安员在场。 2、Control the issue, audit and return of all house banks along with the paperwork associated. Ensure all house floats are supported by current, fully completed and approved house bank contracts and recipient fully understands contract per hotel policy. Ensure house float is returned by any terminating talents. After float has been returned, cancel float contract. 控制问题，审计并书面反馈所有店内备用金，确保备用金协议齐全、有效且被批准，收银员完全理解备用金协议的内容，遵循酒店的政策。确保备用金在人才在离职时被退回。在备用金被退回之后，将备用金协议作废。 3、Prepare and consolidate hotel’s daily deposit. Prepare General Cashier Daily Bank In Report. Attached the bank in slip for verification by General Ledger. To prepare daily General Cashier Report and forward to Chief Accountant/FM for review. 准备汇总酒店每日存款，并将每日现金报表附上存款回单交给总账核对。 4、Process and clear all due back on a daily basis. 当酒店前台收银备用金用于客人退款而不足时，请补充其差额。 5、Perform a bank audit (surprise cash count) of all restaurant Cashier and manager’s banks twice a month and issue a summary report to Department Heads. 每月两次抽查营业点现金备用金并将相关报告递交部门经理。 6、Review and pay out all petty cash vouchers. Review petty cash vouchers for violation of our policies and procedures. Consolidate all petty cash vouchers on a weekly basis. All petty cash vouchers must be signed off by Director of Finance before coding to department expense code on a distribution ticket for posting by the General Cashier. To make sure reimbursement of approved petty cash claims to departments on a timely basis and submit General Cashier float reimbursement cheque request to Accounts Payable on a weekly basis. 复核并支付小额现金凭证，检查小额现金申请是否违反财务政策。按周收集所有现金使用凭证。 所有现金凭证在计入部门费用之前必须由财务总监批准。确保及时补充小额现金，每周向应付申请现金支票。 7、To manage all daily cash and cheque collection (from cashiers, bill collectors etc) with strict respect of hotel policies and to formally reconcile collected amounts with system generated reports on a daily basis. 严格按照酒店政策，从收银员和票据收款员处收回每日的现金和支票收入，并认真核对所收回的金额与系统报告的收入金额是否一致。 8、To perform daily foreign currency exchange with the officially appointed money changer and check and reconcile all foreign exchange submissions and calculations performed by Front Office and the POS. 处理日常与官方规定的兑换商进行货币兑换，并认真核对前台和POS （销售点系统）提交的外币兑换报告。 9、To prepare on daily basis the General Cashier Report reconciling the daily collection of cash and the amount banked. 完成总出纳报告，在总出纳报告上记录对日常收集到的现金金额和存入银行金额的核对。 10、To maintain all in-house floats at an appropriate level required by operations and to randomly spot check the float count done by outlet cashiers. 维持酒店内部备用金的正常运转，及时补充收银员备用金由于付款而减少的金额，随机抽查备用金，并做出书面报告。 11、Maintain all records relating to the preparation of monthly payroll form Talent &Culture Department. 与人才与文化部协调并准备每月工资记录。 12、Ensure all monthly payroll reports are correct and assist department heads in resolving any discrepancies. 确保每月人才工资是正确的并协助部门经理处理有关事宜。

1、Verify the food and beverage goods received note (GRN’s) from receiving department against purchasing requisitions and contract terms. 核对收货单是否与采购申请单，合同一致。 2、Assist Accountant with performing month end accruals for any unprocessed invoices at month end. 每月底协助提供未支付的费用给会计人员预提。 负责所有发票的审核验证和处理,同时附上有关凭证和请购单,审核有关费用及签字是否正确。 3、To perform all Accounts Payable sub-ledger postings and to verify that Accounts Payable subledger and General Ledger balances agree. Distribute the A/P aging analysis report to general ledger supervisor at the end of month. 执行所有应付账款分类账的录入，确保所有的付款都已被录入系统，并与总账金额一致。每月月底上交应付账款分析表给总账。 4、Responsible for the advance payment be followed and contact with purchasing department and receiving department for goods be delivered the hotel on time according to contract terms. Ensure receiving recorder and invoice must be recorded and received correctly. 对预付货款进行跟办，与采购部和收货部联系确保预付货款的货品按合同及时送达酒店并开出收货记录及收取发票。 5、To properly monitor the issuance of cheques and the safeguard of any unused cheques. Maintain a void check log. Void check log to be signed off by Director of Finance each month. 登记所有使用的支票，确保空白支票的存放安全。填写报废支票记录并上交财务总监签字。 6、To prepare Payable Vouchers and initiate the payment process in a timely manner. 制作应付款凭证并按时执行付款程序。 7、To perform all Accounts Payable sub-ledger postings and to verify that Accounts Payable subledger and General Ledger balances agree. 负责所有应付款分类账的记录，并核对应付款分类账余额和总账余额是否相符。 8、To perform monthly reconciliations between AP sub ledger accounts and supplier statements. 编制月度付款计划，并根据计划做好支付准备。 9、To be ready and responsible when assigned to perform any other duties as designated by higher management. 执行上级领导安排的其他工作和任务。

1、Supervise and monitor credit inquiry of credit account for individuals, corporate and travel agents. 根据要求为个人、公司和旅行社管理信贷账户业务。 2、Process credit applications within 10 working days, ensuring that clients are notified promptly and professionally. The credit worthiness of all applicants is formally checked and obtained approval from Director of Finance. 确保信贷申请都经过信贷调查，且得到财务总监的批准，保证信贷申请流程在10个工作日内完成，及时通知客户。 3、Ensure credit policies and procedures are adhered to within departments concerned. 确保相关部门严格遵守酒店信贷政策与程序。 4、Periodically review and up-date the credit policy to meet changing circumstances. 根据实际情况变化定期更新信贷政策。 5、Participate sales meeting with General Manager, Director of Finance and Director of Sales to discuss the status of outstanding accounts. Review Accounts Receivable Aging balance. 参加销售会议，并向总经理、财务总监、销售总监等汇报信贷状况和账龄分析表。 6、Supervise the Accounts Receivable Supervisor. 监督应收账款主管的工作。 7、Ensure that adequate credit control procedures are in place for accounts that are to be settled via City Ledger. 确保所有挂账的账户都通过相应的信贷控制程序。 8、Review the Daily High Balance Report and initiate immediate action collecting the receivables or to take the necessary steps in preventing the non-collectability of the receivables. 审核每日客人余额的报表，并采取必要的程序进行收账。。 9、Prepare and circulate a list of blacklisted companies, individuals and travel agencies and ensure that none of these aforementioned customers are allowed on credit. 以黑名单的形式列出付款信誉差的个人，旅行社，并传阅给相关部门以确保这些被列者不再享有信誉保证。 10、Ensure that the subsidiary ledger of receivables agree with the general ledger. 确保应收账款的分录与总账一致。 11、Organize and conduct a monthly Credit Meeting with the GM and other concerned Division Heads. Bad debts, talent accounts outstanding and discuss any accounts causing concern for follow up. 组织每月和总经理及其它部门领导的信贷会议。突出介绍每月业绩、坏账、人才应付未付账目并讨论任何需要继续关注的账目。

1、To assist Income Auditor Manager to check all revenue and make sure accuracy of all the revenue. 协助收入审计经理审核所有收入项目，确保收入的正确性。 2、Is responsible for sales and recycling of securities registration. 负责有价证券的销售与回收登记。 3、To review that all rebates and allowances to ensure they are properly authorized, and to report any deviations from hotel policies and procedures. 检查所有的减免额和补贴确保他们有正当的授权，并报告任何与酒店政策和程序有所偏差的地方。 4、Be responsible for recording daily income of the hotel and that it has been received correctly. 检查酒店每天收到的款项是否正确。 5、Make sure that all rebate or allowance vouchers and all supporting documents are properly authorized. 确保所有折扣或抵用券都要经过批准。 6、To check all charges with the corresponding guest folio. 检查账单和客人的账单是否一致。 7、To match housekeeping report with projected room revenue report and rate discrepancy report. 对比客房报表与预计客房收入及房价之间的差额。 8、To check restaurant recapitulation against restaurant cashier reports, restaurant cashier machine balance and cash register reading. 通过核对餐厅收款报告，餐厅收银记录打卡机和现金登记记录来核对餐厅收入。 9、To check all cashiers summaries and see that the checks are in serial sequence. Amount in the summary correspond with the guest check and shift total amount. Machine balance agrees with the manual records. 核对所有收银报告并保证所有账单是连号的。保证收银报告与客人账单的总数相等，手工记录与电脑记录相同。 10、The Income clerk will prepare the F&B summary report and balance the amount in the summary with the amount recorded in the transaction summary. 收入核算员应编报餐饮汇总报告并使报告金额与调节报告中的金额相同。

1、Behaves at all times in a professional manner which projects a good image to colleagues, and ensures a safe hygienic working environment. 在同事面前保持良好的形象，保证在清洁卫生的环境中工作。 2、Must follow the grooming standards of the hotel at all times. 当班期间必须遵循酒店仪容仪表的要求。 3、Participates in any training programs as requested by the Talent Canteen Chef. 按时参加在人才餐厅厨师长要求下的培训。 4、To be familiar with emergency, safety and first aid programs and procedures. 熟知紧急防火，安全和紧急救护的程序。 5、Prepare raw food and seasoning with canteen commis. 与人才餐厅厨师一起准备配料及烹饪食材。 6、Make sure the supply of food and ensure the quantity and quality. 确保餐厅食物的供应，保证食物的数量和质量。 7、Ensure the warmly attitude and rationalization when serves the meal, analyzes talent’s opinion forwardly and brings improved advice to Canteen Chef and Supervisor. 确保打菜时，服务热情，分配合理，并可主动分析人才的意见，向人才餐厅厨师长或主管提出改进意见。 8、Assists Cost Control and calculate cost of food. 协助成本核算做好和计算食品成本工作。 9、Performs other duties that may be required by his superiors. 履行其上司给予的其他职责。

1、According to the characteristics of the hotel, the fire control work is listed as the key point of safety work, the fire control inspection is strengthened, the hidden danger of fire is eliminated, the fire prevention consciousness of the whole talent is strengthened, and the fire drill is organized regularly. 根据酒店的特点，将消防工作列入安全工作重点，加强消防检查，消除火灾隐患，增强全员防火意识，定期组织消防演练。 2、Familiar with fire protection facilities and monitoring probe location, when the monitoring room found problems can be timely in place to deal with. 3、Assist Fire Supervisor to carry out fire prevention propaganda and education, do a good job of fire prevention professional knowledge training and fire drill of hotel compulsory fire brigade. 协助消防主管开展消防防火宣传教育，抓好酒店义务消防队的消防专业知识培训和消防演习。 4、Arrange a 24 hour security patrol at the hotel, quickly and seriously investigate and deal with problems found in the work. 5、To guide and supervise the safety work of various departments, to assist them in establishing and improving safety regulations and regulations and checking their implementation. 指导和督促各部门的安全工作，协助各部门建立健全各项安全规章制度并检查其落实情况。 6、Master the operation process of fire control monitoring center and public security monitoring center, be familiar with the distribution of fire control facilities, equipment and television monitoring probe, do a good job in the use and management of fire control equipment and equipment, check regularly to ensure good and effective. 掌握消防监控中心和治安监控中心的操作流程，熟悉消防设施、器材和电视监控探头的分布位置，做好消防设备、器材的使用管理，定期进行检查，确保完好、有效。 7、For major safety accidents, we must protect the scene, organize the investigation quickly, and report to the higher level leaders and public security organs. 对重大安全事故要保护现场，迅速组织调查，并上报上级领导和公安机关。 8、Conduct pre-job safety training for new talents and conduct safety knowledge education and safety quality inspection for on-the-job talents. 对新入店的人才进行岗前安全培训，对在岗人才进行安全知识教育与安全素质核查。 9、Do well in the management of vehicles entering and leaving the hotel to ensure smooth traffic and maintain the order of the hotel. 抓好进出酒店车辆的管理，保证车道畅通，维护酒店的治安秩序。 10、Preside over pre-class meetings and after-class meetings, check the talent's appearance and instruments and ensure communication equipment, clear the day's focus and task requirements, comment on the daily work situation, timely correction of work problems. 主持班前会和班后会，检查人才的仪容仪表和安保通讯装备，明确当天的工作重点和任务要求，讲评每天的工作情况，及时纠正工作中的问题。 11、Responsible for the declaration and approval of fire protection facilities in Hotel renovation, extension and secondary decoration projects, inspect the fire safety of construction site, and do a good job of on-site monitoring of open fire operation. 负责办理酒店改、扩建和二次装修工程中有关消防设施的申报审批工作，检查施工现场的防火安全，做好明火作业现场监护工作。 12、Specific plan for formulating and implementing security objectives. 制定并实施安全保卫目标的具体方案。 13、Safeguard the safety of life and property of hotels and guests. 保卫酒店和客人的生命、财产安全。

1、Efficiency of guest service process. Accuracy in fulfilling of guest requests. 确保对客服务的效率性。确保满足客人需求的准确性 2、Provide for all guests with luggage storage. Ensuring the proper handling, storage, security procedures are followed. 协助所有客人的行李存放，确保遵守安全的处理、储存、安全的程序。 3、Opens and closes car doors for guests whenever the opportunity arises. Loads and unloads guest’s luggage for arriving and departing guests. 主动为上下车的客人开/关车门。为离店及抵达的客人装、卸行李。 4、To provide friendly and efficient check in & check out luggage service. Escort guest to room and introduce room within hotel guideline. 提供友善和高效的入住和退房行李服务。引领客人至房间并按照酒店的服务标准来介绍房间。 5、Honesty to all accounting procedure is adhered to throughout the department, including monitoring guest balance and city ledger accounts. 诚信的保证在部门工作中严格执行酒店所有财务制度。 6、Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired. 7、Coordinates and reserve all transportation requirements for the guests or other operation departments whenever needed. 协调并预定客人或其他营运部门对交通工具的需求。 8、Implement with work safety and guests’ information data safety 保证执行工作安全和客人信息安全。 9、Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. 掌握财物安全、急救、火灾及紧急程序，并确保能够安全的使用相关设备。 10、Maintains positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的接触。 11、Being good at work summing up, sharing working experience with team and bring up the suggestions to improve work skills. 善于做工作总结，与同事分享动作体验并提出改进的建议。