· Become familiar with any assigned sales file, reviewproposal, and discuss profile on group with the appropriate sales personnel.
熟悉任何分配销售文件,审查报价,并与适当的销售人员讨论团体的信息。
· Contact the client / meeting planner by phone to introduceand follow up with a letter.
打电话与客户/会议企划者交流并且以书面的形式进行追踪。
· Customize selling approach to the client’s / meetingplanner’s needs to maximize sales.
为了把销售量最大化,需要有不同的客户/会议企划者的方案。
· Specialize Food and Beverage programs by tailoring to fitclient’s needs.
为客户提供相应的餐饮配套。
· Always ready to anticipate client and guest needs well inadvance.
一直会提前把客户的需求放在首位。
· Use only hotel approved vendors.
只使用酒店批准的客户群体。
· Acts as a liaison between client / meeting planner and allhotel operations department.
能有效地联络客户/会议企划者与酒店运行部门的配合。
· Always maintain a professional image both inappearance/attire and conduct when dealing with the client/meeting planner andfellow hotel employees.
在与客户的交流中能一直保持专业的形象,不管在外表或言行举止。
· Demonstrate appropriate timeliness in preparing contract toclient/meeting planner within 48 hours.
能在48小时内,准备合同给客户/会议企划者。
· Return all phone calls the same day.
在当天回复所有来电。
· Prepare all BEOs and Group Resumes nolater than 07 days prior to the group’s arrival.
准备好所有宴会编排表,团的资料在团队达到七天之前。
· Ensure all information is detailed, correct and all billingarrangements are specified.
确保所有信息的详细,所有记账的精准。
· Adhere to mandatory attend the weekly Resume Meeting when agroup is in-house.
坚持强制参加每周的团体会议。
· Meet or exceed monthly Catering Forecast.
达到或者超出每个月的宴会预算。