•    Responsible for the receipt, receipt, printing and transmission of leisure office documents 负责康乐部办公室文件收发、打印及传送 •    Responsible for internal attendance record of recreation department staff 负责康乐部员工内部考勤、并做好记录 •    Sort out and keep all kinds of documents, contracts and files of recreation department to ensure their integrity 分类整理及保管康乐部各种文件、合同、档案，确保其完整 •    Prepare for the department manager before regular meetings 在各种定期会议前，为部门经理做有关之准备 •    Responsible for the minutes of meetings held by the recreation department and transmitting instructions from the department manager 负责康乐部召开会议的会议记录，并传达部门经理的各种指示 •     Complete other tasks assigned by department manager 完成部门经理交给的其它工作任务 •     Report problems to supervisor/manager in time 发现问题及时向主管/经理汇报 •     Keep the office area clean and tidy 保持办公室区域干净整洁

1，对行李员，车道礼宾员以及司机进行监督，评估，培训及调度。保证代客泊车及司机的工作遵循酒店标准。执行岗位的日常职责，协助有需要的客人及同事以提供最佳服务给客人 2，拥有全面的专业知识，并且遵守所有部门政策服务程序和标准。 3，积极预期客人需求，反应迅速并且给予客人回应。 4，熟知酒店所有服务及产品，本地的景点及活动，以准确的回复客人的询问。 5，监督并确保行李员/司机班的员工按照酒店期望的服务标准执行工作 6，制定部门培训计划，培训新员工，安排员工在岗培训。 7，保持并维护大堂，酒店正门区域，礼宾部接待台区域以及行李房良好的状态

【岗位职责】 1.要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 2.清洁并擦亮所有器皿。 3.保持工作场地及餐具室内物品的齐全、干净、整洁。 4.添加所需的布品及操作设备。 5.根据餐厅的规定来摆放餐桌。 6.结束服务后，要清理所有的饭菜，并清洁桌面 【岗位要求】 1、具有经过餐饮服务培训，有一定的日常工作学习及沟通能力（接受实习生）。 2、有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。 3、掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法。 4、工作主动、热情、认真，责任心较强。 5、身体健康，仪表端庄。 【福利】 每天8天小时工作制，月休4天。

Main Responsibilities 工作职责 1. To handle incoming calls and be able to handle general inquiries. 接听电话处理普通需求。 2. Maintain a filing system and tracing of documents. 建立文件系统和文档的追踪。 3. Coordination of hotel collateral development and filing. 协调处理印刷品制作与归档。 4. Should have proficient knowledge of hotel's services and facilities. 全面熟悉酒店服务和设施知识。 5. Working jointly with artist for project implementation and timely follow up. 与美工共同实施工作项目，并及时跟进。 6. Regular news clippings on hotel's happenings and happenings in the city and other hotels. 收集本酒店，其他酒店和本市新闻。 7. Answer general press inquiries on hotel events and information. 回答媒体关于酒店的事件和信息。 8. Assist in translations in news articles, letters and press releases into Chinese or vice versa. 协助中英互译文章，邮件和新闻稿。 9. Any other duties assigned by the Marcom Manager or DOSM. 完成市场传讯经理和市场销售总监分配的任务。 10. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，该部门有权更改或补充该职位描述。 11. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Knowledge and Experience 知识与经验 1. University graduate, excellent command of written and spoken in English and Chinese language. 大学本科，良好的中英文读写能力。 2. Minimum 2 years’ experience in similar capacity with international chain hotels. 具有至少两年在国际连锁酒店的相关经验。 3. Fluent in both written and oral English and Chinese. 中英文口语和书写流利。 4. With necessary multi-media network. 拥有必要的大众传媒网络。 5. Creative writing skills. 创造性的写作技巧。 6. Ability to be resourceful, creative and maintain flexibility. 具有策略性、创造性及灵活性。 7. Basic knowledge of Ad. / Media Planning and printing/ production process. 基本的广告媒体计划和印刷生产知识。 8. PC knowledge: PPT, Word, Excel, Web and basic artist knowledge. 电脑知识：PPT, Word, Excel; Web、美工相关的软件的知识。

Primary Responsibilities 主要职责 1.Provide a consistent room and bathroom product and service adjacent areas that meets the hotel’s standards for cleanliness and presentation and offering high quality service 负责客房、浴室和相关区域的产品能符合酒店的清洁和规定标准及为客人提供高质量服务。 2.Responsible for the cleanliness in floor public area and the tidiness of pantry. 负责楼层公共区域和工作间的卫生。 3.Abide by Supervisor instruction and make up the urgent guestroom. 服从主管的指示，先整理紧急的房间。 4.Clean guestroom in the following order: early guests request, occupied room with make-up sign, arrival guestrooms, occupied rooms, check out rooms. 按以下顺序打扫房间：清早客人有要求的，住房有打扫房间标志的及已经预定了退房，住房，退房。 5.Everyday check in in advance 15minutes and check out after 15minutes, then know assignment and take work report and keys. 每天应提前十五分钟到部门签到和推后十五分钟签退，然后领取各自区域的报表及钥匙。 6.To inspect if there is damaged equipment or Lost & Found and report to Housekeeping office in time. 及时检查如有设备损坏，或有遗留和丢失物品应及时报到客房部办公室。 7.To fill in Room Attendant work report form as required. 按照要求填写客房服务员工作报告。 8.Tidy up and filled the pantry and trolly. 下班前整理并补充好工作间和工作车物品及易耗品。 9.Ensure the veracity of the matters that will be handed down to the next shift. 交接给下一班员工的事情要保证其准确性 10.Swich off all lights in pantry, lock the door, hand in work form to Supervisor ，and return the keys to office. 关工作间所有的灯，锁门，将工作报表交至主管处,并将钥匙归还到办公室。 11.Discover and collect guest preferences. 发现并收集客人喜好 12.To offer the service of polishing shoes and receiving guests’ laundry. 为客人提供擦鞋和收洗衣服务。 13.Keeping appearance in good condition and pay attention to oneself behavior and keep smile toward guests. 注意仪容仪表，保持微笑。 14.Provide a consistent room and bathroom product and service adjacent areas that meets the hotel’s standards for cleanliness and presentation and offering high quality service 负责客房、浴室和相关区域的产品能符合酒店的清洁和规定标准及为客人提供高质量服务。 15.To cooperate with staff of Front Office to inspect the checking out room as quickly as possible (within 3 minutes). 3分钟内检查完退房，尽快报给前厅部。 Knowledge and Experience知识与经验 1.Certificate or diploma in hospitality or related field 酒店或相关领域的证书或文凭 2.Above 1 year in a Housekeeping 一年以上在客房的服务经验 3.Communication skills in both Chinese & sample English 良好的中文沟通能力和简单的英文沟通能力 4.Have team work spirit 具有团队合作精神 5.Honesty 诚实 6.Interpersonal skills – communicates easily/openly 人际交往能力，可以轻松沟通 7.Reliable and consistent 可靠和一致性 8.Personal presentation, clean/tidy 个人形象，干净/整洁

Primary Responsibilities 主要职责 1· Maintains Hotel expectation of grooming standards at all time. 保持良好的仪容仪表。 2· To maintain a high guest service focus by approaching your job with the guests always in mind. 在整个工作过程中，始终保持高度的客户服务意识。 3· To have full knowledge of the Food & Beverage menu contents and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to explain them in detail to guests. 充分掌握餐饮相关的菜单和其他酒店促销的特殊菜品和饮品；了解菜单所有栏目、装饰菜、食物和烹制方法。能够为客人提供相应的详细说明。 4. By completing checklist in product knowledge. 能够达到产品知识的要求。 5· Make sure all areas are cleaned and maintained in accordance with operating procedure. 确保所有区域与开始用餐时一样整洁。 6· Participate in service as necessary in accordance with Restaurant/Bar needs. 根据餐厅和酒吧的需求来参与相关服务。 7· To actively promote the service and facilities of the Fairmont Hotels to guests and suppliers of the hotel. 能够积极的向客人及供应商推荐费尔蒙酒店的服务及设施。 8. To understand how to operate all the equipment used in the outlet. 懂得使用餐厅内的所有设备。 9. Confidently knowing all outlets & hotel information. 熟悉所有餐厅及酒店其他部门的信息。 10· Strictly no offensive or impolite language. 不可使用冒犯或不礼貌的语言。 11· Look for ways to upsell and cross sell. 能通过多种促销的手段为酒店，自己的部门和其他餐饮部门带来更多经济效益。 12· To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中，能够做好本职工作，保证自己及其他人的安全。 13. Maintains guest’s history. 记录就餐客人的情况。 14· Understand dietary requirements and offer appropriate suggestions. 了解客人食品和酒水的要求，并可以给出适当的建议。 15· Adjust service to suit guests’ requests, personalize to meet needs. 根据顾客需求，提供个性化服务。 16· By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐厅的菜肴，以便向客人推荐。 17· Being able to recommend other restaurants & city attractions to hotel guests. 可以向客人推荐其它具有吸引力的餐厅或场所。 18· Schedules Guest Reservations and arranges for private function or special parties. 根据客人的预定安排相关的私人活动或者特殊会议。 19· To facilitate all guest needs and expectations in the restaurant by providing extraordinary service. 尽力满足客人在餐厅里的需要和期望，并为其提供卓越非凡的服务。 20· Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 21· Use a heartiest approach – make the guests feel welcome, feel heart-warmed, feel incredible, and belong. 发自内心的接待顾客，令客人感到宾至如归，喜出望外。 22· To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 23· Follows hotel’s telephone etiquette standards. 遵循酒店规定的电话礼仪标准。 24· To abide by all rules, regulations, policies and procedures of the hotel. 遵守所有的规则，规章，政策和酒店的流程。 25. Upsell our products at all times. 在任何时候能促进我们酒店产品的销售。 26. Strong in Leadership skills & good training conducting skills. 领导技能及培训技巧。 27. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 28. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有极强的应变能力。灵活反应并以积极的态度面对需求更改的事情，包括任何工作要求的改变的。 29· The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 30· Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Knowledge and Experience 知识与经验 1• Certificate or diploma in hospitality or related field. 具有酒店管理或相关领域的学历/专业证书。 2• 6 – 12 months in a food service position, similar operations style. 具有6-12个月餐饮相关的服务经验。 3• Retail or colleague interaction experience. 具有销售/对客服务经验。 4• Food and /or beverage knowledge (personal interest/ professional). 对餐饮有一定了解（个人爱好/专业）。 5. Technical service skills. 专业服务技能。 6· Interpersonal skills – communicates easily/openly. 人际交往能力-与人沟通轻松/大方。 7· Reliable and consistent. 可靠且能持续性地保持优质服务。 8· Hotel expected grooming standard, clean/tidy. 做到酒店仪容仪表的标准，保持干净/整洁。 9· Comes across as enthusiastic, energetic. 充满热情，精力充沛。

Primary Responsibilities主要职责 1· Maintains excellent grooming standards at all time. 保持良好的仪容仪表。 2· Prepares, cooks, serves and stores the following dishes. 备食品备料、烹饪及服务和储存。主要职责如下。 a· Appetizers, savories, salads and sandwiches. 开胃食品、小食、沙拉和三明治。 b· Produces hot and cold sauces for menu items ensuring consistency. 项目所需要的冷热汁酱并保持出品的一致性。 c· Eggs, vegetables, fruit, rice and farinaceous dishes. 蛋类、蔬菜类、水果类、饭类和谷物类。 d· Poultry and game dishes. 家禽及野味。 e· Meat dishes，carving station. 肉类,切肉台。 f· Fish and shell fish. 海鲜及带壳海鲜类。 g· Garnishing techniques and methods of service for fish. 海鲜类的装饰技巧及服务方法。 h· Buffet food. 自助餐食品。 3· Prepares and presents food for buffet. 为自助餐准备出品。 4· Prepares in advance food, material and equipment needed for the service. 提前对食品、原料和设备的需求做好准备工作。 5· Cleans and re-sets working area. 清洁及重新布置工作区域。 6· Maintain a hygienic kitchen according to HACCP. 根据国际HACCP维护厨房的卫生标准。 7· Provides direction to the kitchen helpers, including kitchen attendants and stewards. 对于任何厨房的帮手都能给予指导，包括主管、厨师、厨工和管事部人才。 8· Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information. 及时向上级反映工作中所遇到问题,客人和人才意见以及其他相关信息。 9· Establishes and maintains effective talent working relationships. 建立和维护有效的人才工作关系。 10· Attends and participates in daily briefings and other meetings as scheduled. 出席和参与每日的例会和其他会议。 11· Understand dietary requirements and offer appropriate suggestions. 了解健康食品的要求，并可以给出适当的建议。 12. Take personal responsibility for the service experience of all guests in your designated area. 服务时对所有客人尽职责。 13· Adjust service to suit guests’ requests, personalize to meet needs. 根据顾客需求，提供个性化服务。 14· By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐厅的菜肴，以便向客人推荐。 15· Being able to recommend other restaurants & city attractions to hotel guests. 可以向客人推荐其它具有吸引力的餐厅或场所。 16· To facilitate all guest needs and expectations in the restaurant by providing exceptional service. 尽力满足客人在餐厅里的需要和期望，并为其提供卓越的服务。 17· To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 18· To abide by all rules, regulations, policies and procedures of the hotel. 遵守所有的规则，规章，政策和酒店的流程。 19· The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 20· Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Knowledge and Experience知识与经验 1. 1-2 years as Cook in 4/5 Star category Hotel or individual restaurants with high standards. 1-2年厨房经验在四/五星级酒店的咖啡厅或很高级别的个体餐厅 2. Ability to work well under pressure in a fast paced environment. 能够在节奏快、压力大的环境下出色地完成工作。 3. Food and /or beverage knowledge (personal interest/ professional). 对餐饮有一定了解（个人爱好/专业）。 4. Technical service skills. 专业服务技能。 5· Interpersonal skills – communicates easily/openly. 人际交往能力-与人沟通轻松/大方。 6· Reliable and consistent. 可靠且能持续性地保持优质服务。 7· Personal presentation, clean/tidy. 注意自身形象，保持干净/整洁。 8· Comes across as enthusiastic, energetic. 充满热情，精力充沛。 9· Ableto perform task assigned. 能够很好地执行被分配的任务。

Primary Responsibilities 主要职责 1.Ensure the normal operation of hotel equipment 保证酒店设备的正常运转。 2.Cooperate with supervisor and colleagues to complete the maintenance of equipment. 配合主管、同事完成设备的维修保养工作。 3.Make handover procedures, check the common tools in the duty room on duty, check the operation of equipment together with the shift operator, and explain the matters needing attention. 认真做好交接班手续，清点当班值班室公用工具，与交接班者共同检查设备运转情况，交代注意事项等。 4.To keep worksite sanitation well. 搞好工作场地环境卫生。 5.To well finish watch department maintenance request 完成各部门的报修的工作任务。 6.To follow up leader’s temporary task 完成上级布置的临时工作。 7.To finish equipment maintenance and repair, regular fittings replacement 完成设备的保修、保养任务，定期更换易损件。 8.Those who be on duty should strictly execute all kinds of operation procedure, avoiding causing accident. 当班人员要严格执行各项操作规程，防止事故发生。 9.Finish maintenance of equipment based on the work plan, and take down. 按照工作计划完成对设备的维修保养，并做好相应的详细的记录。 10.Prohibit from wasting repairing material, on the premise of not descending performance of equipment, make sure of spare parts recycled. 在工作中保证检修材料的不浪费，在不降低设备性能的前提下确保设备配件的重复使用。 11.Execute daily inspection, eliminate unsafe factor and remove breakdown in time. 认真执行日常的巡检，消除不安全因素，及时排除故障。 12.Keep work place neat. 保持工作场地的整齐、整洁。 13.Obey to arrangement from superior at any time. 随时接受值班工程师和主管安排的其他工作。 14.Provide professional and good service at any time. 随时提供专业的、良好的服务。 15.Take note of daily work. 详细记录每日的工作情况。 Knowledge and Experience知识与经验 1.Minimum 3 years experience on ENG. 具有三年以上酒店工程部经验 2. Abide to regulation concerned strictly. 严格遵守有关规章制度 3.Must be qualified for this job with rich experience and high efficiency. 能够胜任本职工作，具有丰富的实际工作经验，工作效率高 4.Education:Senior or technical school or above 文化程度：高中、技校以上学历 5.Body condition :good health 身体条件：五官端正,身体健康.

Primary Responsibilities 主要职责 1.Responsible for print, clean up office, attendance sheet, some related files translation between English and Chinese. 负责打印、办公室的卫生打扫、做好每月人员考勤报表、有关文件的中英文互译工作。 2.Reads and routes internal mail. 阅览和发送内部电子邮件。 3.Participate in trainings arranged by hotel and familiar with ENG related work and knowledge quickly. 有义务参加酒店安排的培训，并尽快熟悉和掌握本部门相关岗位的工作及知识。 4.Greets visitors, ascertains nature of business, and conducts visitors to employer or appropriate person. 接待到访办公室的人员，了解其目的，将其引导至相关人员办公室。 5.Prepares outgoing mail. 准备外发函件。 6.Get along well with other departments, in a spirit of “We work through teams" 与其他部门友好灵活相处，体现出团队精神。 7. To maintain a high customer service focus by approaching your job with the customers always in mind. 在整个工作过程中，始终保持高度的客户服务意识。 8.To be flexible, responding quickly and positively to changing requirements including the performance. 具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。 9.Preparing file with daily function sheets and other activities held in the hotel for the briefing. 协助做日常功能表和部门例会内容的存档。 10.Checking weekly duty roster, keeping track of any changes involved with regard to change of shift or personnel on emergency leave such as medical leave or compassionate leave. After this marking the attendance report, total of split shift and transportation claims. 检查每周的排班表并记录人才班次变化和请假（如病假和丧假）并对其进行汇总。 11.Arrange Food & Beverage Department office requisitions such as office materials, food requests, market lists, beverage requests, as also on general Storeroom request such as doily papers, silver foils, Deli Shop cake boxes etc. to ensure a sufficient stock. 负责办公室的请购比如办公用品、食品请购、饮料请购、一般库存请购包括餐巾纸、银箔和蛋糕盒等方面的用品以确保有充足的库存。 12.Attends F&B Meeting, keep attendance and write minutes and distribution of minutes to all concerned. 参加主管会记录主管出勤并作会议摘要并将其发放到相关部位。 13.Handles requests brought up by other department, handling of cake orders. 处理部门的请购需要。 14.Create and maintain filing systems for departmental records, reports, etc. 创建并维系相关文件系统，如部门的记录，报表等。 15.Formulates SOP/process briefs as requested/directed by the manager. 根据经理的指示，制定好标准作业规程/工作流程简况。 16.Attend designated meetings. Take minutes & distribute as directed. 参加指定的会议并完成会议纪要，按会议指示分配任务。 17.Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 18.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 19.Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Knowledge and Experience知识与经验 1.University graduate, excellent command of written and spoken in English and Chinese language. 大学专科，良好的中英文读写能力。 2.Administrative work experience at the same level hotel. 同级酒店的行政工作经验 3.Be good at communication, get along well with employees and communicate the needs of employees accurately 善于沟通，要和员工融洽相处并且能准确的传达员工需求 4.Skilled use of office software 熟练运用办公软件

Primary Responsibilities 主要职责 1.Ensure LQA standards are implemented and delivered to every guest. 在对客服务中遵守和执行领先质量保证标准。 2.Implement up-selling and ALL-Accor Live Limitless member enrollment, to maximize room revenue & guest loyalty. 执行前台升卖和雅高心悦界会员招募计划，以最大化收益和客人忠实度。 3.Honesty is a work basis, ensure implement on work with honesty all times. 以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。 4.Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。 5.Ensures a high level of product knowledge of hotel and local area to provide an information service for guest. 掌握酒店产品和当地情况的高度了解，以便为客人提供信息咨询服务。 6.Completed the details of conference or group resumes are met. 完成团队接待，检查团队操作的细节需要达到客人要求。 7.Ensure and maintain the PSB upload is accurately. 掌握和保证前台外事传输的准确性。 8.Maintains information security standards compliance of Front Office at 100%. 确保所有信息安全标准都被百分之百的执行。 9.Performs special duties as required by the superior. 执行上级分配的特殊职责。 10.Ensures the Front Desk Supervisor or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments. 保证将任何来自客人或其它部门的反馈及时并准确地汇报给前台主管及值班经理。 11.Implement all Front Desk Policies and Procedures are adhered. 严格执行前台各项政策与程序。 12.Ensure cleanliness and appearance of lobby and related areas. 保持大堂及相关区域的清洁和外观符合品牌标准。 13.Implement the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. 执行健康与安全政策，以确保安全的工作环境；同时熟悉了解安全及紧急程序。 14.Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 15.Ensures clear communication within departments. 保持部门内的沟通顺畅。 16.Initiate action to correct a hazardous situation and notify ERT of potential dangers. 在发现安全隐患时采取行动并通知危机处置团队。 Knowledge and Experience 知识经验 1.Diploma or Degree preferably in hospitality or related field. 酒店管理或相关专业的本科或专科学历。 2.Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand. 在知名国际酒店内从事至少一年年类似岗位的经验。 3.PMS and Office software knowledge. 熟悉并掌握Opera酒店管理系统和各类办公软件。 4.Excellent oral and written skills in Mandarin and English. 优秀的中英文听说读写能力。 5.Excellent interpersonal & communication skills. 优秀的人际关系和沟通能力。 6.Good presentation, influencing skills. 优秀的表达、影响能力。

Primary Responsibilities主要职责 1· Talent’s checking in and checking out. 办好人才入职及离职手续。 2· Set up and update personnel files。 建立与更新人事档案 3· Makes a record of talents who need timekeeping assistance and advice. 记录人才上下班打卡记录并给予建议。 4· Maintain talent leave record 记录并保存人才请假记录。 5· Check according to hotel policy. 核对请假是否符合酒店制度。 6· Transfer and split all kinds of forms. 传递分发各种单子 7· Assist in the routine function of Personnel Administration as well as talent welfare & benefit and all talent activities. 协助日常人事管理工作，以及参与办理人才福利、组织人才活动。 8· Prepare the selection of Talent of the month and of the year. 月度及年度优秀大使的选举准备 9· Assist in the communication flow to all hotel talent through notice board, newsletter. Bulletin and directs communication with talent regarding Personnel Policies and Hotel rules and regulations. 通过人才布告栏、信函或直接联系等方式，向人才宣传好人事制度和酒店规章。 10· Management of Talent Locker keys 人才更衣柜钥匙的管理 11· Prepare Talent Restaurants Voucher for each department. 为各部门制作人才餐餐劵。 12· Assist Talent & Culture Manager management talent canteen and get satisfied survey. 协助人才与文化经理管理人才餐厅并调查满意度。 13· Make department attendance record. 制作部门考勤。 14· In charge of T&C fixed assets. 人才与文化部固定资产盘点 15· Draft part of T&C documents. 起草部分人才与文化部文件。 16· Ensure that all potential and real Hazards are reported immediately and rectified. 确保所有潜在和实际危害立即报告并纠正。 17· Be fully conversant with all departmental Fire, Emergency procedures. 充分熟悉部门消防及紧急预案程序。 18· Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents. 确保对所有紧急程序进行演练，保证客人及人才安全。 19· Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. 严格遵守法律法规酒店政策的前提下，保证酒店人员和财产的安全。 20 · Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to AccorHotels Internet and Email policy. 确保所有的知识产权和信息的保密性和安全性，包括资料的存放和电子数据的存储。要遵守雅高酒店集团互联网和电子邮件的政策。 21· Ensure Hotel, Customer and Talent information or transactions are kept confidential during or after employment with the company. 无论何时，都要确保酒店，客户和人才的信息或处理的保密性。 22· Review personal files. 检查人事档案。 23· Maintains and updates talent records, legal documents, policies and procedures and other personnel matters. 管理和更新人才的档案、法律法规文件、酒店规章制度与工作程序，以及其它人事文件。 24· Keep all working areas in the department clean, all equipment well maintained and keep all files in the order. 维护部门工作区域的整洁，所有设备得到良好维护，并保证文件的整洁到位。 25· Entering information of new talents into SHIJI system, and filling in talent initial emolument form. 新人才录入人事系统，填写起薪单。 26· Entering and updating validity periods of talents health certificates. 录入更新人才健康证。 27· Complete reference check before hiring procedure. 聘用人才前完成背景调查。 28· Complete other tasks arranged by DTC and TCM. 完成人才与文化总监/经理安排的其他工作事项 Knowledge and Experience知识和经验 1· Fluent written English, and can communicate orally 英语书面语流利，口语可以交流 2· Good computer skills and management ability. 良好的电脑技能及管理能力 3· Can complete each work task designated in the above Job Description independently with good communication & coordination capability 能独立完成上述工作职责规定的各项任务，并具有良好的沟通及协调能力 4· Work earnestly, responsibly and carefully 责任心强，工作认真细致 5· Excellent interpersonal & communication skills. 优秀的人际关系和沟通能力。 6· Adaptable and flexible and able to embrace and respond to change effectively. 适应性强，灵活并能有效地接受和应对变化。

岗位职责 严格执行餐厅的各种政策、程序以及酒店品牌标准。 确保用餐期间餐台的正确摆放。 确保服务边台永远保持干净整洁。 保持和厨房良好的沟通。 详细的了解菜单以确保能为客人更好的点餐及增加餐厅收入。 对客人和同事保持礼貌和友好，为客人点单。 能理解并协调厨房与餐厅之间的工作。 在客人光临及离开时为客人拉椅服务。 清理脏餐具到指定清洁区域。 在客人离开后尽快翻台。 不断补充服务所需物品。 及时清理用过的脏布草到指定区域。 完成经理、副经理、主管交给的其他工作。 在用餐高峰期能高效的工作。 能配合工作时间的调整。 良好的团队合作。

岗位职责 1检查房态并记录 2、将“请勿打扰”房间汇报给楼层主管 3、清理打扫房间这主要包括、吸尘、擦拭家具、清理垃圾、做床、清理面盆浴缸马桶毛巾镜子和地面、Ø抹尘等 4、为房间补足酒水与日用消耗品 5、清洁并整理客房洗手间里的客用物品 6、为客人悬挂衣服和清理客人随带的小物品 7、更换我们可以触及的电灯泡 7、清理已退的房间 8、将送餐桌或托盘从房间内撤出 9、汇报房间内是否有损坏物品 10、报告房间内需要维修的问题 11、汇报有可疑行为的客人 ·12、汇报房间遗失物品 13、汇报是否有客人私占的酒店公有物品 14、上交给楼层主管拾到物品 15、提供开夜床服务这主要包括、清理客房内的垃圾、更换已用过的杯子、将床单打开、关上窗帘、打开台灯、检查浴室的清洁、放好用过的毛 岗位要求 1、身体健康，而且适应长时间工作 2、能够承受工作压力 3、视力

协助完成特色厨房菜品出品

1.负责部门每月考勤和排班的收集，汇总工作 2.熟悉餐饮分部的运作，协助领导完成日常工作

岗位职责 1、协助宾客提拉行李及行李寄存服务。 2、为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务。 3、确保交班本上记录的每一件事情都已经落实。 4、确保所接收的行李和包裹的安全，并存放在合适的地方。 5、事先检查所有抵达和离店团队的分房名单。 6、记录未完成的工作交给下一个班次。 7、管理行李房，确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。 岗位要求 1、具有前厅服务工作经历。 2、工作认真、作风细致、吃苦耐劳、反应灵活

【岗位职责】 1、 主要 负责小朋友半天或一天的托管以及儿童乐园的服务工作 。 2、 负责场所内物品的摆设，做好服务前准备工作，保证所有的器皿无斑无迹，准备营业所需物品。 3、 补充所缺的出售品。 4、 熟悉各项服务项目，了解其价格，掌握服务方式。 5、 按所规定的服务程序与规格，为宾客提供服务。 6、 将各类用过的物品分类送至指定的地点摆放，并及时补充。 【岗位要求】 1、 有幼师资格证或保育证或有5-12岁小朋友托管经验 2、有亲和力，有耐心，性格开朗，喜欢与小朋友打交道。

岗位职责：负责各餐厅餐具清洁等工作。 岗位要求：身体健康，吃苦耐劳

岗位职责： 1.使用吸尘器、扫帚、楼层清理器来清理地毯、家具 2.清洁走道、大堂、客厅、洗手间、走廊、电梯以及其他工作区域 3.使用手提抛光机位地面抛光，清扫楼梯以及酒店外部区域 4.完成领导交代的工作任务 岗位要求： 1.身体健康，有同岗位工作经验 2.心理承受能力强

Primary Responsibilities主要职责 1.Provides administrative support to Director directe and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions. 支持直属领导的行政工作并确保酒店的政策、标准和程序得到充分的执行。 2.Types, files, and upkeeps of all private and confidential matters related to the department. 打印、归档并保存所有部门的机密事项。 3· Compiles and types statistical reports. 编辑并打印各类报表。 4.Types, takes dictation and minutes, drafts letters, files and traces, composes correspondence. 打印、记录并制作备忘录，草拟信件，文件归档，书写通信。 5. Attends and prepares minutes for Division employees’ meetings. 关注并准备部门员工会议。 6. Monitors and maintains the proper appearance of the Food & Beverage office area. 监督并保存办公室的出勤状况。

Primary Responsibilities 主要职责： Be resonsible for provide highly performance and seamless service for VIP and loyalty guests to ensure the guests are satisfaction as well as maintain guest loyalty. 负责为所有贵宾和常住客提供高质量和无缝的服务，来确保客人的满意度和保持客人的忠诚度。

岗位职责/职位描述： 1.要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 2.保持工作场地及餐具室内物品的齐全、干净、整洁。 3.添加所需的布品及操作设备。 4.从仓库内领取物品。 5.根据标准的手册来完成服务工作。 6.根据餐厅的规定来摆放餐桌。 7.结束服务后，要清理所有的饭菜，并清洁桌面。 岗位要求： 1.中专或以上学历。 2.对工作认真踏实，工作态度端正，能吃苦耐劳。 3.掌握必需的食品、酒水知识，有一定的西餐服务技能。 4.身体健康，仪表端正。

岗位职责/职位描述： 岗位职责： 1.负责酒店的洗衣房、厨房等机电设备的日常维修保养和计划性维修保养工作。 2.服从领导，服从调度，保证酒店所有机电设备的完好和及时维修、正常运行。 3.对设备进行技术改造，使之符合酒店要求，并进行小型零件的加工。 4.根据设备的使用，协助领班制定出相应的年度、月度维护保养计划，并严格实施。 5.完成上级交办的其它工作事项。 岗位要求： 1.有强烈的责任感和事业心，工作认真负责，且对业务精益求精，具有较强的分析能力和动手能力。 2.具有机电等方面知识，具备一专多能的技术技巧，能够承担起综合维修任务。 3.身体健康，精力充沛。

岗位职责： 1.具有高度的安全意识和责任感，对会员安全负责。 2.做好游泳者的安全管理。 3.密切注意池内情况，对于各种异常情况，果断迅速的采取有效求助措施。 4.定期进行业务技术学习，相互交流经验，不断提高业务水平。 岗位要求： 1.熟悉游泳池，沙滩吧服务知识，掌握游泳和救生急救技术，懂得游泳卫生消毒知识； 2.有在水中进行急救和在陆地上进行人工救护的能力。 3.持有救生证。