岗位职责 Job Responsibilities1. 协助销售团队开展日常销售工作，跟进客户咨询、预订及合作对接，维护良好的客户关系。 Assist the sales team in daily sales work, follow up customer inquiries, reservations and business docking, and maintain good customer relationships.2. 负责客房、会议、宴会、团队预订等销售订单的录入、核对、确认及跟进落地工作。 Responsible for the entry, verification, confirmation and implementation of sales orders including guest room, meeting, banquet and group reservations.3. 及时更新酒店房态、会议场地、价格政策等销售信息，确保对外宣传与实际一致。 Timely update hotel sales information such as room status, meeting venue availability and price policies to ensure consistent external promotion and actual situation.4. 制作、整理销售报表，统计每日、每周、每月团队、散客、会议宴会等销售数据。 Compile and sort out sales reports, and count daily, weekly and monthly sales data of groups, individual guests, meetings and banquets.5. 对接前厅部、客房部、餐饮部、工程部等部门，同步团队及宴会接待需求，保障接待顺利进行。 Coordinate with front office, housekeeping, F&B, engineering and other departments to synchronize group and banquet reception requirements to ensure smooth reception services.6. 跟进团队及宴会接待全程，核对入住、用餐、场地布置等细节，及时处理接待中的问题。 Follow up the whole process of group and banquet reception, check details of check-in, dining and venue layout, and solve on-site problems in a timely manner.7. 整理客户资料、合作台账及销售档案，做好客户分类管理，协助完成客户回访工作。 Sort out customer data, cooperation ledgers and sales files, conduct classified customer management, and assist in customer return visits.8. 协助销售经理完成月度、季度、年度销售指标统计、复盘及工作总结。 Assist the sales manager in completing the statistics, review and summary of monthly, quarterly and annual sales targets.9. 负责销售合同、报价单、确认单等文件的整理、归档与保管，保证销售资料完整规范。 Responsible for sorting, filing and keeping sales documents such as contracts, quotations and confirmation sheets to ensure complete and standardized sales materials.10. 配合酒店市场推广活动、展会及营销活动的落地执行，协助做好活动筹备与后勤工作。 Cooperate with the implementation of hotel marketing promotion activities and exhibitions, and assist in activity preparation and logistical support.岗位要求 Job Requirements1. 大专及以上学历，市场营销、旅游管理、酒店管理等相关专业优先。 Technical secondary school or above, major in Marketing, Tourism Management, Hotel Management or related fields is preferred.2. 1年及以上酒店销售、销售协调、前厅接待相关工作经验，优秀应届生可择优录用。 At least 1 year of working experience in hotel sales, sales coordination or front desk reception; outstanding fresh graduates are acceptable.3. 熟悉酒店客房、会议、宴会产品及销售流程，了解酒店基础运营模式。 Familiar with hotel guest room, meeting and banquet products and sales procedures, and understand basic hotel operation modes.4. 熟练使用Office办公软件，能够独立制作销售报表、整理销售资料。 Proficient in Office software, capable of independently making sales reports and sorting out sales documents.5. 具备良好的沟通表达、协调及对接能力，可高效对接客户与内部各部门。 Possess good communication, expression and coordination abilities, able to efficiently connect with customers and internal departments.6. 工作细致耐心、责任心强，具备较强的执行力、问题处理能力和服务意识。 Meticulous, patient and highly responsible in work, with strong execution, problem-solving ability and service awareness.7. 具备基础商务礼仪，形象气质良好，懂得客户维护，有团队协作精神。 Master basic business etiquette, with good appearance and temperament, capable of customer maintenance and team cooperation spirit.8. 抗压能力良好，适应酒店销售工作节奏，服从工作安排，积极配合团队完成销售任务。 Good pressure resistance, adaptable to the pace of hotel sales work, follow work arrangements, and actively cooperate with the team to complete sales tasks.