职位：房控员&宾客体验主管
§ Performs duties common to all non-supervisory personnel in a timely and efficient manner in accordance with the Hotel policies.
根据酒店的规章制度，要及时、快速的完成本职工作。
§ Maintains professional business confidentiality.
保守机密。
§ Post all important memorandums on the bulletin board for information of all Front Office personnel. Notify the Rooms Division personnel of periodical meetings.
负责张贴重要的备忘录告之所有房务部员工。
§ Take down and transcribe dictation and minutes of the Rooms Division Meetings.
作好会议记录及为上级作好翻译工作。
§ Keeps a comprehensive filing system for the entire Rooms Division
建立房务部的文件系统。
§ Maintaining adequate stocks of office supplies and issues stock requisitions for the Director of Rooms’ approval.
补充备货并准备领料单给房务总监签收。
§ Keeping own working area and Rooms Division office clean and tidy at all times so as to maintain a smooth work flow system.
保持工作区域及房务部办公室的环境干净、整洁。
§ Carries out any further duties and when required and assigned by the Director of Rooms.
在房务总监的要求下，承担并完成其它工作。
§ Comply with hotel’s policies and procedures.
遵守酒店的规章制度。
§ Sees to proper handling, usage and maintenance of office equipment and supplies; maintains cleanliness of the Rooms Division.
正确操作、使用、保养办公设备及用品，保持办公室的清洁。
§ Types memorandums, letters, faxes, reports and other correspondence including those of confidential nature for the Director of Rooms.
负责房务总监的备忘录、信件、传真、报告的打印工作，并要保守机密。
§ Maintains proper records all memos and letters. Organizes and files documents in a systematic manner i.e. according to departments.
正确记录、整理、存档所有的备忘录及信件。
§ Answers and places telephone calls for superiors; arranges appointments for superiors and reminds him / her of it.
接听电话并为上级安排约会，需要时及时提醒上级。
§ Opens, reads and sorts incoming mail for the department; dispatches and records outgoing mail.
打开、阅读、整理部门的邮件，分发信件并做好记录。
§ Maintains adequate stock of office supplies; controls all stationary supplies for the department.
保持并控制好本部的办公用品。
§ Well versed with personal computer and operates various computer software programs such as Windows, MS Office etc. in order to increase office efficiency.
熟练使用计算机，及各种应用软件，如：Windows, MS Office, 等。
§ Able to carry out routine functions and activities of the Rooms Division.
处理房务部员工的日常工作活动。
§ Interacts with suppliers / and members of the owning company / other colleagues as required.
根据需要与客户及同事相互配合好。
