Main Duties /主要职责 1. Receives, sorts, counts, stores and issues all F & B and room linen according to established procedures         根据规定程序负责所有餐饮和客房布草的收取、分类、计数、储存和分发。 2.   Issue guests and cleaning supplies according to established procedures       根据规定程序分发客人的卫生用品。 3.   Maintains linen room and equipment in proper state of cleanliness and repair       保持布草房和设备处于良好的清洁和维护状况。 4.   Maintains records of new linen, discard and issues      坚持做好新布草的数量、报损和分发做记录。 5.   Attends meetings and training sessions as required   根据要求参加会议和培训课程。  6.   Finish extra tasks arranged by superior randomly.       完成上级临时安排的其他工作任务。 Qualification: 任职要求 1. Primary Education or equivalent 小学或相当学历 2. At least two years five star hotel laundry dry cleaning staff experience 具备2年以上五星级酒店洗衣房干洗员工作的经验

1.在任何时候必须保障行车安全； 2.有效的沟通和个性化的服务； 3.熟知酒店的服务与设施，及熟悉本市路线； 4.总是保持高标准的个人卫生和良好的仪容仪表； 5.负责车辆清洁的维护，与酒店的标准保持一致； 6.熟悉酒店安全，急救，消防，和紧急情况的处理程序，并能正确的使用相关的设备； 7.积极应对和解决问题，保持良好的工作状态； 8.需要持有C1牌照。

Check the shift record, understand the handover matters of the previous shift, and be responsible for handling. 查看交班记录，了解上一班的移交事项，并负责处理. Be familiar with the booking information, understand the guest situation, especially remember the name of the VIP and frequent guest, understand all the activities of the hotel. 熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动. Familiar with the policies of the hotel on room sales, promote rooms to guests, and strive for economic benefits. 熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取的经济效益. Familiar with the professional business and skills of the general office, and do well in customer service. 熟练总台各项专业业务和技能，搞好对客服务. Master the in-store information and provide accurate inquiry services. 熟练掌握店内信息，提供准确的问讯服务. Responsible for checking in the hotel guests. 负责为下榻酒店的宾客办理入住登记手续. Responsible for the management and issuance of room keys and strictly abide by the verification system. 负责客房钥匙的管理和发放工作并严格遵守验证制度. Made relevant reports and provided accurate reception information for other departments. 制作有关报表，为其它部门提供准确的接待信息. Qualifications 任职要求 Cheerful, flexible, practical, with a strong sense of service, marketing and responsibility 性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； Be familiar with the hotel's guest policies, facilities, equipment and service types, as well as the working degree and standard of the front desk. 通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

Basic Function基本职责 According to the requirements of the meeting organizers, be responsible for meeting reception arrangements, complete the reception task, and collect guests’ comments, feedback valid opinions and data timely. 按照会议承办方要求做好会议接待的工作安排，完成接待任务，收集宾客意见，及时反馈有效意见及数据。   Job Specification工作要求 1. College or above, with ambition and sense of responsibility, noble occupational ethics, good discipline. 大专以上学历，具有事业心和责任感，高尚的职业道德，良好的纪律修养。 2. More than 2 years catering sales experience, with knowledge of Catering management, marketing and so on, junior English level. 有2年以上宴会销售经验，具有餐饮管理、市场营销学等方面知识，初级英语水平。 3. Grasp the standards and requirements of restaurant service, understand the banquet, conference service procedures, and be good at dealing with the actual problems of all kinds of guests. 掌握餐厅服务的标准和要求，了解宴会、会议服务程序，善于处理客人的实际问题。 4. With strong language skills. 具有很强的语言表达能力。

Basic Function基本职责 Responsible for rooming guests, handling guest room keys, accurate inventory of guestrooms, accomplishing and maintaining required reports and records. 负责为客人分房，处理客人房间钥匙，计算客人房间存量，制作并保存所要求的报告和记录。 Job Specification工作要求 1.    At least 2nd year college education        至少2年大学专科教育 2.    1 year’s experience        至少1年的工作经验 3.    Personable and neat        气质良好，头脑灵敏 4.    Verbal facility        口头表达能力良好 5.    General knowledge of overall operations and activities of the Hotel        对酒店总体操作的总体知识了解  

BASIC FUNCITON基本职责 Responsible for preparing and garnishing and cooking food prepared for this section 负责对本部门食品，调味料的准备工作。 JOB SPECIFICATION工作要求 1.     At least 19 years of age 至少19岁以上 2.     High school graduate 高中毕业 3.     At least 1 year in a hotel or restaurant 至少1年酒店或餐厅工作经验  

BASIC FUNCTION基本职责 Responsible for providing courteous and efficient service of food and beverage 在餐饮部提供有效有礼貌的服务 JOB SPECIFICATION工作要求 College level 大专水平 Verbal facility 口头表达能力强 Personable and neat 仪表端庄，干净整洁  

Main Duties /主要职责 1. Ensure working knowledge of all resort public areas 熟悉度假村所有公共区域。 2. Ensure cleaning schedules are completed in a routine and timely manner 确保及时完成日常保洁工作。 3. Respond to emergencies effectively and efficiently 有效地处理应急事件。 4. Liaise with PA Supervisor in relation to chemical usage, problems or rectification suggestions 与PA主管沟通关于化学清洁用品使用的事宜，汇报发现的问题并提出相应的整改建议。 5. Contribute to Housekeeping Departmental Meetings 参与部门会议。 6. Maintain knowledge of special programs and events in the resort in order to recognise and respond to guests needs 掌握度假村各类特殊活动信息以便发现并满足客人需求。 7. Maintain Resort information to be able to provide information to guests 熟悉度假村情况，向客人提供相关信息。 8. Assist guests and escort them to locations within the resort at their requests 乐于帮助客人，并按照客人的要求陪同其到达度假村内的指定地点。 9. Complete tasks as directed by Management 完成管理层交办的工作。 10. Refer major complaints to management 向上级领导汇报客人的重大投诉。 11. Operate equipment safety and sensibly 安全正确地使用保洁设备。 12. Maintain stock levels 合理保持保洁用品的存货量。 13. Recycle where possible 尽可能对资源进行再利用 14. Works in line with business requirements 按照业务要求开展工作 Qualification: 任职要求 1. Primary Education or equivalent 小学或相当学历 2. Some housekeeping experience.        拥有一些客房工作经验

Main Duties /主要职责 1． Ensure the delivery of brand promise and provide excepti 确保遵循品牌承诺并始终提供优异的对客服务。 2．Provide excellent service to internal customers in other departments as appropriate. 在适当的时候为其他部门的内部客人提供优质服务。 3．Handle all guest and internal customer complaints a nd in qefficient manner, following through to make sure pr oblems are resolved satisfactorily. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 4． Maintain positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的互动接触。 5． Establish a rapport with guests maintaining good customer relationships. 与客人建立并保持良好的客户关系。 6． Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelinesensuring optimum deployment ande nergy efficiency of all equipment. 关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管 理的要求以达到所有设备的最佳调配和能源使用效率。 7． Assist to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise. 确保遵守品牌承诺以追求利润最大化为原则进行部门运作。 8． Assist the Outlet Assistant Manager to achieve the monthly and annual personal target and the outlet’s revenue. 协助餐厅助理经理达到月度和年度个人目标和餐厅营业收入。 9． Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling atimely and accurate reporting of financial information 确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒 店、公司和本地的制度、政策和规章的规定。 10. Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 11. Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system. 确保使用新技术和设备，简化工作系统提高工作效率。 12. Ensure that minimum brand standards have been implemented. 确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。 13. Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 14. Ensure that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 以支持和灵活的态度和团队协作 15. Have a thorough knowledge and understanding of allfood and beverage items in the menu and the ability to recommend Food and Beverage combinationsand up sell alternatives. 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 16. Ensure that the outlet is kept clean and organized,both at the front as well as the back of house. 在每次用餐结束后清理台面或餐桌并重新摆台。  17. In the absence of Assistant Outlet Manager, conduct daily preemployees on preparation, service and menu. 在助理经理不在时，给员工进行日常关于餐前准备、服务及菜单的例会。 18. Assist to liaise with thequality control if appropriate 针对每日营运和质量控制，协助与厨房及酒水部门密切沟通。 19. Perform the function of cashier and responsible forInfrasys cashiering procedure. 严格遵守财务部发出的关于收银及现金处理的政策和程序。 20. Verify all credit cards presented by guest within validity of the card. 核对所有客人呈交信用卡，确保所有信用卡都在有效期内。 21. Verify cash received ensuring only genuine money been collected 核对收取的现金，确保所收现金都是真钞。 22. Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods. 做一个有执行能力的主管并时常出现在部门，特别是部门繁忙时。 23. Ensure par stock level of all items and guest supplie 按照要求持所有物品和客用品的标准库存量。 24. Understand and strictly adhere to Rules and Regulations established in the Employee Handbook and the hotel’s policies concerning fire,hygiene, health and safety. 理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政 25. Ensure high standards of personal presentation andgrooming. 确保高标准的个人形象和仪容仪表。 26. Respond to changes in the Food and Beverage function as dictated by the industry, company and resorts. 根据行业、公司和度假村对于餐饮部职能要求的变化做出反应。 27. Attend training sessions and meetings as an 需要时参加培训课程和会议。 28. Due to operation issue, staff has to able to perform any other duties or transfer to other outlet of the resorts. 考虑到度假村实际运作问题，每位员工都要具备被分配到其他岗位和部门的能力和意识 29. Finish extra tasks arranged by superior randomly. 完成上级临时安排的其它工作任务。 Qualification: 任职要求 1. High School graduate or above, hotel Management or equivalent. 高中及以上学历，酒店管理相关专业。 2. Catering school certificate is an advantage. 餐饮学校文凭者优先。 3. At least 1 year working experience on the same position in food and beverage. 至少 1 年在同等职位上的管理工作经验。 4.Mature, independent, tactful with good interpersonal & communication skills. 性格成熟、工作独立、机智灵敏，人际交流与沟通技能出色。

岗位职责 1、编制酒店企划工作的年度计划并实施。 2、负责酒店所有宣传材料的编写，摄影、录像、印制等宣传的审核，编写广告宣传合同和文稿，并加强成本费用控制。 3、参与贵宾接待工作，做好宣传工作。 3、为酒店各部门设计制作宣传资料。 4、做好酒店摆放宣传品的审核工作，营业场所广告、横幅、装饰的统一布置和节日的美化。 5、负责酒店节假日、庆典活动的方案设计，并对方案的实施进行协调、监督。 6、进行策划并编制各类策划案(指酒店各个时期时令性的各种类型策划案)。 7、探索并利用各类新媒体平台进行酒店营销工作。 岗位要求 1.大专以上文化程度；2年以上同岗位工作经验，美术/广告设计专业。 2.熟练掌握PS,各类新媒体平台。 3.具有高品质的设计并创作酒店所有宣传品。 4.网页制作能力。 5.具有一定的绘画及美术制作能力和文案方面的文字功底。

【岗位职责】 1. 接待顾客、为顾客提供建议、销售产品以满足客户需求和期待 2. 接受货物、核对交货单 3. 根据Club Med的标准和商品销售流程布置产品陈列、存放 4. 关注客户、客户需求和客户期待以维护老客户 5. 考虑客户的评价和建议，并将相关评价和建议反馈给经理 【岗位要求】 1. 有销售经验优先 2. 须同时掌握英语和普通话两种语言，掌握其它外语者更佳 3. 该岗位需每周工作6天 【G.O福利】： 双人住宿； 一日三餐国际自助餐厅； 吧台饮料畅饮； 度假村内所有娱乐活动及场地设施免费使用； 机场接送服务； 工作满一年往返度假村和住址机票； 完善的工作意外伤害保险及社会保险； 国际化G.O团队； 拥有登台演出的机会； 每年轮换海外及大中华区度假村工作机会； Club Med海外度假村免费房间； 快速晋升通道。

【岗位职责】 1. 协助客人到达和离开（入住和退房）的相应手续办理 2. 电话转接 3. 管理现金流动 4. 促进销售（入住、餐饮、床位&早餐） 5. 组织和参与为说中文的客人举行各种活动 6. 翻译文件和通知 7. 现场翻译（村内说明会、秀或其它活动的推介…) 【岗位要求】 1. 愿意每周工作6天 2. 持有旅游相关专业文凭者优先 3. 须具有工作经验 4. 相关软件应用 5. 需掌握英语和普通话，掌握其它外语者更佳（法语、日语等） 【G.O福利】： 双人住宿； 一日三餐国际自助餐厅； 吧台饮料畅饮； 度假村内所有娱乐活动及场地设施免费使用； 机场接送服务； 工作满一年往返度假村和住址机票； 完善的工作意外伤害保险及社会保险； 国际化G.O团队； 拥有登台演出的机会； 每年轮换海外及大中华区度假村工作机会； Club Med海外度假村免费房间； 快速晋升通道。

岗位职责 1.为客人及员工提供现场医疗救援服务，在医务室提供服务以及在其它时间按需提供服务：接待、检查、照顾、支持、建议和治疗 2. 就发生意外事件的处理方法为所有部门经理提供培训 3. 对所有员工提供预防服务 4. 确保符合度假村的卫生和安全流程 5. 保持医务室设备、医疗箱和急救箱处于正常工作状态 6. 管理库存和订购补给 7. 在日志本上记录日常记录过程 8.与当地医生和医疗机构保持良好的关系、为度假村医生提供技术援助（儿科医生、潜水医生等）  岗位要求 1. 具有相关专业背景及资质 2. 须掌握基础英语及流利普通话，掌握其它外语者更佳  3. 该岗位需每周工作6天  【G.O福利】： 双人住宿； 一日三餐国际自助餐厅； 吧台饮料畅饮； 度假村内所有娱乐活动及场地设施免费使用； 机场接送服务； 工作满一年往返度假村和住址机票； 完善的工作意外伤害保险及社会保险； 国际化G.O团队； 拥有登台演出的机会； 每年轮换海外及大中华区度假村工作机会； Club Med海外度假村免费房间； 快速晋升通道。

全球最大的一价全包度假村福利再次来啦！ 喜欢咖啡、酒水饮品的你是否还在迷茫今年毕业后要何去何从？ 是否想趁年轻时多到世界各地看看呢？ 是否向往多彩多姿并充实的工作环境？ 是否担心酒水知识不熟练，英语无法完整的交流就要直接上岗呢？ 还不快来报名为你定制的ClubMed速成营？ 在远离日常喧嚣享受悠闲慢生活的度假村，边重温饮品知识边发掘不一样的自己。 你将与若干名志趣相投的小伙伴来到美丽的Club Med度假村参加为期两周的速成营，感受来自国际化团队的热情。 在欣赏壮丽山景的同时熟悉六大基酒，掌握调制技能出品简单的鸡尾酒和当地特色的“白沙日出”，通过考核后，将直接得到ClubMed度假村工作录用函哦！ 只要你 -大专以上学历，将于今年毕业 -热爱酒水咖啡等饮品，享受为客人制作酒水的成就感 -热爱结交新朋友，敢于用英语沟通交流就赶快加入我们吧！ 速成营需要支付费用吗？ 不用哦~，Club Med 不仅食宿全包，正式入职后还能报销往返交通费用哦，你只需拉上行李箱，即可出发!

岗位职责： 1. 待客主动、热情、礼貌，工作讲究效率、责任心强。 2. 按摩技术熟练,职业道德良好，根据宾客的心理和生理要求提供最佳服务。 3. 坚守工作岗位，多巡查，密切注意观察宾客动态，确保宾客的生命和财物安全。 4. 向宾客介绍各种服务设施的使用方法及注意事项，爱护设备，做好温度、水位的控制工作。 5. 协助服务员搞好按摩房的卫生工作，保持按摩房的整洁、优雅、宁静。 6.负责为客人提供专业的SPA服务 任职条件： 1.中技以上学历，有相同岗位工作经验一年以上。 2.良好普通话听写及会话能力。 3.有良好的服务意识 4. 该岗位需每周工作6天

【职位描述】： 1. 接待顾客、为顾客提供建议、销售产品以满足客户需求和期待 2. 接受货物、核对交货单 3. 根据Club Med的标准和商品销售流程布置产品陈列、存放 4. 通过宣传度假村所在地区和国家的美丽风景和丰富文化销售旅行部门的所有产品，促进俱乐部内的文化活动 5. 关注客户、客户需求和客户期待以维护老客户 6. 考虑客户的评价和建议，并将相关评价和建议反馈给经理 7. 在度假村和旅行时确保遵守相关卫生和安全标准 【任职要求】： 1. 愿意每周工作6天 2. 有零售销售经验优先 3. 旅游行业相关文凭 4. 良好的相关软件应用 5. 须同时掌握英语和普通话两种语言，掌握其它外语者更佳 【G.O福利】： 双人住宿； 一日三餐国际自助餐厅； 吧台饮料畅饮； 度假村内所有娱乐活动及场地设施免费使用； 机场接送服务； 工作满一年往返度假村和住址机票； 完善的工作意外伤害保险及社会保险； 国际化G.O团队； 拥有登台演出的机会； 每年轮换海外及大中华区度假村工作机会； Club Med海外度假村免费房间； 快速晋升通道。

Uses fresh products whenever possible to ensure guests are always offered a variety of food items. 利用鲜活的产品, 以确保任何时候都能向客人提供花样繁多的菜肴。 Ensures food surpluses and leftovers are used according to the set guidelines and policies. 确保根据所设定的确政策和方针, 尽量利用剩余的食品原料。 Cooks and ensures foods are prepared according to the menus and a recipe, ensuring the quality of food meets the Hyatt International standards. 烹制菜肴时, 确保根据菜单和配方准备食品, 以确保食品的质量达到国际凯悦的标准。 Strictly adheres to food apportionment policy to effectively control costs. 严格执行食品分摊政策以便能有效的控制成本。 Takes interest in learning and preparing new products as directed by the Outlet Chef de Cuisine. 在厨师长的指导下，乐于学习及制作新的菜肴。 Serves fresh food to guests which is prepared a la minute, is consistent in quality, and reflects the style of the outlet concept. 确保向客人提供精心制作、高品质以及展现我们餐厅理念的菜肴。 Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production. 紧密督导厨师和其他厨房的员工，并协调他们的工作，以确经济、及时的食品制作。 Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. 观察食物的准备和制作方法、份量及食物的装饰，以确保食品是按预先的设计制作的。 Tests cooked food before plate-up and service. 在食物装盘及服务前，对食物进行检查。 Ensures the cleanliness of all kitchen equipment. 确保所有的厨房设备干净整洁。 Ensures all Commis Chefs and Kitchen Apprentices use the right tool for the right job. 确保所有的厨师在操作中使用正确的工具。 Ensures all Commis Chefs and Kitchen Apprentices handle the food-preparing machine in a proper and safe manner. 确保所有的厨师正确、安全地操作食品加工机器。 Ensures the cleanliness of the work areas at all time. 确保工作场所始终干净整洁。

根据顺序，为客人点单并服务。 Take order and serve the guest according to the sequence. 销售产品。 Up-sell product. 维持营运的供应品和控制损坏量。 Maintain guest supplies and control the cost. 在下班时，确保饮料的存货是正确的。 Ensure beverage stock in the bar is correct. 确保自助餐的布置是按照标准的并在服务中掌控自助餐。 Ensure buffet set up and service according to the standard. 根据部门分配的任务，确保流畅的服务。 Ensure smooth service according to the task arranged. 必需能处理任何有关食物和饮料的询问和要求。 Handle enquiries and require in food and beverage. 协助每月对所有设备和存货进行检查。 Assists in conducting monthly inventory checks on all operating equipment and supplies. 在服务之前，必需做指导。 Provide guidance before serving. 对菜单中的食物和饮料要非常了解，并能向客人推荐食物和饮料的组合，就像促销中的选择一样。 Knowledgeable in food and beverage, Able to up-sell and recommend food and beverage. 有能力培训新员工和实习生。 Able to train the new incoming associate and trainees. 与餐务部，客房部和维修部门进行良好的沟通，确保餐厅的干净、保修。 Maintain communication with stewarding, house keeping and engineering, Ensure restaurant clean and well maintained. 根据设计的菜单，提供饮料。 Provide food and beverage according to the menu. 对餐饮部或酒店其他部门的岗位进行灵活的调换。 Exchange the position flexible. 始终提供高质量、快速的服务。 Provide efficient and high quality service all the time. 根据不同的用餐时间，进行不同的摆台并在用餐高峰时，从新摆台。 Set up and turn over the table in the meal period. 根据布草房建立的安排表，把脏的布草送到洗衣房并把干净的拿回部门。 Change the linen according to the schedule. 准备摆台并按照部门营运手册来执行工作职责。 Set up tables according to the Department Operation Manual. 收集所有食物和饮料的需求。 Collect the needs in food and beverage.

确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 适当时为其他部门的内部客人提供优质服务。 Provides excellent service to internal customers in other departments as appropriate. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。 Maintains positive guest and colleague interactions with good working relationships. 与客人建立并保持良好的客户关系。 Establishes a rapport with guests maintaining good customer relationships. 以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other Associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 以支持和灵活的态度和“团队协作”的精神与其他部门合作。 Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 按照要求维持所有物品和客用品的标准库存量。 Maintains par stocks of all equipment and guest supplies as required. 根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。 Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures. 向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。 Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests. 在每次用餐结束后清理台面或餐桌并重新摆台。 Clears and resets counters or tables at conclusion of each course.

确保厨务部的各项活动与酒店的战略保持一致，同时充分落实酒店的指示。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 对酒店其他部门的同事也就是我们酒店的内部客人也要保证始终如一的高品质服务。 Provides excellent service to internal customers in other departments as appropriate. 提供及时、有效而个人化的服务，确保达到专业、高品质的工作水准。遇到不能解决的问题时，迅速汇报，确保高效的服务。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与同事保证良好的沟通和和睦的人际关系。 Maintains positive guest and colleague interactions with good working relationships. 每日向当班的餐务部主管汇报工作，并接受任务。 Reports daily to the Team Leader - Stewarding on duty and receives assignments. 确保垃圾被及时清理，并确保每天放好卷纸及补满皂液盒。 Responsible for emptying garbage and ensuring that paper towel dispensers and soap dispensers are filled daily. 每天拖地。 Mops and scrubs floor daily. 正确使用洗碗机清洁盘，杯，碟子，银具，玻璃杯等。 Operates an automatic dishwashing machine that cleans and washes plates, cups, saucers, silverware, glasses and other dishes. 烹饪用的厨具需用手清洗。 Cleans cooking utensils and kitchen equipment by hand.

Complies with all systems and procedures as laid down by the Rooms Division. 遵守房务部定立的系统及程序。 Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Brand Standards. 每日对客房的清洁和服务都达到品牌的标准。 Stores, issues and maintains supplies, house linen and laundry, guest laundry. 负责储存、发放和提供布草、洗衣及客衣。 Sorts, counts, folds, marks, or carries linens. 分拣、清点、折叠、标注及搬运布草。 Replenishes supplies such as drinking glasses and writing supplies. 补充用品，如水杯及书写用具。 Sweeps, scrubs, and vacuums floor as assigned. 根据安排，对地面进行打扫、擦洗及吸尘。 Cleans rugs, carpets, upholstered furniture, and draperies. 清洁地毯、布艺家具及窗帘。 Dusts furniture. Washes walls, ceiling, and woodwork.  Washes windows, door panels, and sills. 为家具吸尘。清洗墙壁、顶板及木制装饰；清洗窗户、门板及门/窗框。 Empties wastebaskets, empties and cleans ashtrays. 倒空垃圾桶及清洁烟灰缸。 Transports trash and waste to disposal area. 将垃圾运到垃圾处理区域。 Replenishes bathroom supplies. 补充浴室用品。 Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways. 服务并清洁包括住客及走客的客房，包括清洁浴室、更换布草、吸尘及清洁走道。 Reports missing and damaged hotel property. 报告所有遗失及损坏的酒店财产。 Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy. 根据酒店“失物招领”制度，报告并上交所有失物招领事项。 Cleans and maintains all supplies, equipment and storage rooms. 保持所有供应品、设备及储藏室的整洁。 Cleans the bathroom, windows, mirrors, fixtures and equipment. 清洁浴室、窗户、镜面、固定装置及设施。 Is entirely flexible and adapts to rotate within the different sub departments of the Rooms Division or any other Department. 每日盘查客房小酒吧，将客人消费入帐并补充被消费的物品。 Complete daily work sheet according to Housekeeping Department principle. 根据客房部规定填写每日工作报表。 Use and control hotel keys according to hotel policy and Housekeeping principle. 根据酒店的政策和客房部的规定使用和控制钥匙。

按照制定的计划时间表开展客房服务和维护保养工作并高质量的完成工作。 Carries out guestroom servicing/ maintenance works according to the established schedule and high quality of finishing work. 操作指派的机械设备或者主机房，确保按照营业要求持续不断的有效运作。 Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. 依照政策程序，处理所有燃料的运送，确认，储存和使用。 Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures. 运用适当正确的工具和物料完成工作。 Maintains trolley with proper tools and materials to complete duties. 立即报告主管工作中遇到的困难。 Reports immediately to Team Leader any difficulties in completing jobs. 确保所有的工具和设备一直处于正常而有序的状态。 Maintains and ensures all tool and equipment are in good order at all times. 保持所有工作区域的清洁卫生，并且高于客房标准。 Maintains the cleanliness and high housekeeping standards in all works areas. 落实已分配的特殊工程项目。 Carries out special projects as assigned. 开展并准时完成所有要求的维护保养工作，尤其关注与顾客密切相关的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. 保证工程部储藏室的物资存货充足，并严格控制消耗量。 Maintains the Engineering store and keeps close control on consumption of material and inventory. 向主管/工程师提交零件和耗用品的采购清单。 Submits request to the Team Leader/ Engineer for the purchases of parts and consumables. 协助控制所有有效消耗，确保酒店所有部门能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. 协助监控所有设备效能，为节能减少消耗出谋划策。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. 将所有运行设备的操作手册和备用零件的清单保存于库房。 Keeps manuals and spare parts list of all operational equipment in library. 随时随地严格遵守所有的安全规则。 Strictly adheres to all safety regulations at all times. 根据通过的功能请求表，协助处理其它部门的特殊要求。 Provides Engineering assistance for all special request from other operation departments as per approved function request sheets. 严格遵循所有工作区域的清洁程序，在工作中注意保护周围环境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. 一旦发现设备或安装工作出现与安全有关的反常现象，立刻报告主管和工程师。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. 将所有的用完的工具归还到工具箱或仓库。 Returns and keeps all tools and equipment in designated cabinet or store after use.

确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。 Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. 确保执行凯悦温情及房务部经典20条。 Embraces all Touches of Hyatt and the Rooms Top 20 have been implemented. 发扬“群策群力”的精神，与其他部门在工作中相互支持、灵活变通。 Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 根据顾客意见调查结果，确保所有改进措施贯彻执行。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 检查并清洁运营中使用的设备。 Checks and cleans operating equipment. 负责地板的清扫、擦尘及抛光。 Sweeps mops and polishes floors. 负责地毯的吸尘、去污及定期清洗。 Vacuum, spot clean and shampoos carpets. 确保地毯洁净无污。 Ensure carpets are stained free. 墙壁和椅子的除尘。 Vacuum wall covering and chairs. 家具，装饰品，玻璃窗及镜子的清洁。 Cleans furniture, fixtures, glasses and mirrors. 天花板，灯具及空调风口的除尘。 High dusts ceiling, lights and air-condition ducts. 为铜制品及不锈钢物品抛光。 Polishes brass surface and stainless steel items. 负责公共区域及员工区域的卫生。 Maintains the cleanliness of public and back-of-the house areas. 为洗手间补充必需品。 Replenishes toiletries as necessary. 报告丢失或损坏的物品。 Reports lost and damaged items. 上报维修工作。 Reports repair and maintenance work. 跟进上一班次的未尽事宜。 Follow-up duties from the previous shift. 从库房中领取必须物品。 Collects supplies from general store.

Cuts various meats and vegetables as per established specification. 根据不同的要求，切配各种肉类和蔬菜。 Cooks foodstuff in quantities according to menu and number of persons to be served. 根据菜单和客人的数量来烹制食品。 Collects supplies from stores and keeps records and accounts. 从仓库领取原料并保存好记录。 Organises the storage of dry goods and vegetables. 组织干货及蔬菜的储存。 Prepares food that is consistent in quality, and reflects the style of the outlet concept. 一贯向客人提供高品质并展现餐厅理念的食物。 Strictly adheres to the food apportionment policy to control costs. 严格执行食品分摊政策以控制成本。 Strictly adheres to the methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. 严格遵照食品准备及制作方法、分量和装饰的要求，以确保食物是按预先设计而制作的。 Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy. 保持厨房的干净整洁及严格遵守酒店的卫生标准。 Maintains the cleanliness of all kitchen equipment at all times. 始终保持厨房里所有设备干净整洁。 Reports any malfunction or breakdown of food production machine in a timely manner. 及时报告任何食品加工设备的故障。