工作职责： • Complete the relevant Hilton University courses promptly and pass the tests. • Maintain an efficient filing, tracing and correspondence system for the division. • Ensure that all incoming correspondence is replied within 24 hours and properly put on trace or file. • Handle the coordination of follow－up actions by Sales & Marketing team members or other departments with relations to Sales. • Prepare and send out quotations or contracts to travel agents and tour operators or related personnel. • Update and maintain an update mailing list, handling and directing mail activities. • Administer and coordinate any sales activities. • Ensure that collaterals and promotional materials are on hand at all times. • Responsible for internal communication such as departmental briefings, liaison with other departments and team member relations. • Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and team members. • Perform related duties and handle special projects as assigned by the Director of Sales. • Attend daily departmental briefings and discussions. • Issue communications and information regarding sales. • Enhance and promote effective response to customer needs. • Enhance teamwork among colleagues for effective performance, demonstrating honesty, care and non－discrimination in all relationships, establishing effective team member relations. • Inform clients of current rates, tour operators on outlet promotions as well as any changes in rates by letters, fax and telephone calls. • Maintain high level of exposure for the hotel in major market areas through telephone calls, fax, contacts and written communication to represent the hotel. • Assist the Sale Manager and Sales Executive in conducting hotel inspections for all walk－ins, meeting groups and contracted clients. • Inform customers promptly about all changes in hotel information. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 任职资格： • University graduate. • Minimum 1 year of experience in a similar capacity with international chain hotels. • Excellent command of written and spoken English and Chinese. • Good communication and presentation skills. • Able to work under pressure and deal with stressful situations during busy periods. • Have hotel working experience and is a good team player. • Very familiar with local market and good at marketing trend analysis.