Actively collect feedback from customers and service staff during the service period.
在服务期间积极收集客人及服务人员的反馈。
Discuss with manager and agree on how to improve customer service and take action accordingly.
与经理商讨,并就如何改进对客服务达成共识并采取相应的行动。
Responds positively to guest complaints and Suggestions and assists the restaurant manager in handling the incident.
以积极的态度从客人的投诉和建议,并在协助餐厅经理处理事件的过程中吸取经验。
Ensure that all guest requests and needs are communicated efficiently and accurately during service hours.
在服务时间确保高效准确的传达客人的任何要求及需要。
Familiar with the service standard of the department, can clearly explain the service standard to other employees.
熟悉部门服务标准,可以清楚的向其他员工解释服务标准。
Ability to evaluate the performance of other employees in accordance with service standards.
能够按照服务标准对其他员工的表现进行评估,能够按照服务标准对其他员工的表现进行评估。
To assign, assign, perform routine work and authorize the operation of the restaurant.
分配,指派, 日常工作,授权餐厅的经营活动。
Make sure to review before the end of each shift and hand over to the next shift to maintain a deep understanding of the skills and knowledge of the job.
确认在每个班次结束前做好回顾,并且与下一个班次做好交接,保持对本职工作技能知识的深入了解。
Be able to make revenue and cost budget, comply with the hotel's financial system and control the cost without violating the service standard.
能够作出收入及成本预算,遵守酒店的各项财务制度,在不违反服务标准的前提下控制成本。
Assist to develop and implement the department orientation plan.
协助制定并执行部门入职培训计划。