PRIMARY RESPONSIBILITIES 主要职责
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Cleans and maintains areas of responsibility according to set standards and procedures
根据正确标准和程序,清洁和维护所负责区域
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Butler inspects all rooms before VIP guest arrival, to ensure that the amenities are placed in accordingly and rooms are prepared.
管家检查所有到达VIP的房间,确保客房的清洁达到标准,为客人准备的舒适物品放入房间内。
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Go over the Daily logs to know the Hotel’s operations for the day; any issues pertaining to guests to follow up; all the VIPs arriving, in-house and departures.
了解就酒店每日运行情况,根据客人喜好所需要的跟踪服务,熟悉当日即将抵达,住宿和离店的重要客人。
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To access Opera to read up on guest’s profile to know their preferences.
进入电脑操作系统,了解客人喜好。
- Inspect the occupied rooms for cleanliness and maintenance. Assist in arranging guest belongings and coordinating resolution of all Engineering problems.
检查住客房间的清洁和维护状况, 为客人整理和安排物品。并对房间内的任何缺陷或问题及时与工程部协作,确保及时地修理或解决。
REQUIREMENT 岗位职责
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Minimum 2 years experience in a similar capacity in a luxury hotel environment
2年以上5星级酒店相关工作经验。
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Fluent in English and local language
流利的英语和当地语言
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Good level of engagement with guests
良好的对客服务意识。