JOB OVERVIEW职位概述
Under the general guidance of the Training Manager or delegate, and within the limits of established human resources policies & procedures, oversees, directs and provides training for supervisors or below level. Develops or improves employee’s performance on knowledge, skills and attitudes by effective training to achieve the business partner to all departments.
在培训经理或酒店行政管理层的指导下，在已制定的人力资源部政策与程序的范围内监督、指导，并为主管及主管级以下人员提供培训。通过有效的培训及发展活动提高员工的工作知识，工作技能和态度，以做到各部门的“营运伙伴”这个重要角色。
Basing on the core value “Wining Ways” & the important company culture “Room To Be Yourself” of IHG and the market standing “In The Know” and the brand service behavior “At Your Side” of InterContinental Hotels & Resort, Training Officer should assist Training Manager in the smooth and efficient running of Training Office; Including: maintain and control Training Room, training materials and equipment; assist Training Manager with the planning, administration and implementation of Hotel Training & Development activities based on the actual needs; assist and support the training club members such as Training Coordinator, Trainer, On-boarding Adviser, Training Assistant for all T&D activities; liaise with local Training Institutions and Government Agencies; involve to monitor and evaluate the in-house trainees (IHG Academy); communicate with all colleagues with the right method to get the necessary information and support; think head to respond to changes in every department (including Human Resources) as dictated by the industry, Hotel; complete all tasks by Training Manager.
围绕洲际酒店集团的“致胜之道” 核心价值观“尽炫自我”的企业文化和洲际酒店及度假村品牌的“深入洞悉” 品牌定位与“伴您左右”的品牌服务行为，协助培训经理营造一个高效运作的培训部门。包括维护和管理培训教室、培训资料和设备。协助培训经理根据酒店的培训及发展需求计划、执行及管理酒店的培训和发展活动；对包括部门培训协调员，培训员，入职顾问，培训助理等培训团队成员的工作的顺利开展及给予支持帮助；与培训机构和政府相关机构保持联系。参与管理及评估酒店的实习生（洲际英才班）；与所有同事保持畅通及良好的交流沟通以获得培训及发展必要的信息和支持；具有超前思考的应对行业、酒店带来的的各部门运作的变化(包括人力资源部)；高效准确的完成培训经理赋予的各项任务。
DUTIES AND RESPONSIBILITIES 工作职责
Works with superior in the preparation and management of the department’s budget. Duties include:
与上级协作，管理部门预算。包括：
Assists in coordinating the preparation of the departmental annual budget
协助部门制定年度预算
Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
协助监督和控制部门成本，确保整个项目在预算内进行。
Assists in requesting and paying for the external training, Annual qualified certificate and other activities expense.
协助处理外派培训，资格证年审，员工活动等培训及发展费用申请与报销事宜。
Collect the training nomination, prepare the training material, set up the training room, and complete training record and the critique.
培训提名的整理及收集，培训资料的准备，场地的布置，培训记录及调查的完善。
Establish a training library of material, books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
建立培训资料库，包括集团培训资料，图书、日志和所有音像资料，协助培训师执行培训项目，实现员工个人发展。
Maintain the training record system and the certificate record in employee personal file.
建立并维护酒店培训记录系统，及维护及更新员工档案中员工培训证书的记录。
Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
联合专业培训师，协助部门完成专业技能拓展培训。
Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
设计并执行培训项目，满足部门特殊需求，确保培训计划得到有组织、有效地进行。
Attend departmental training session and critique performance
参加部门培训，评估培训效果。
Assist Department Trainers in preparing and conducting departmental training and assess accordingly
协助部门培训师准备和组织部门培训，并给予评估。
Produce monthly training reports for your superiors and the audit.
准备月度培训报告，以供内部及审计查阅。
Communicate new starters on boarding information to departmental trainers, follow up and check new employee training file prepared by departmental trainers, ensure all new employees have new starter training file before they join.
给部门培训师及时传达新员工入职信息，跟进及检查由部门培训师准备的新员培训文档，确保在每位新入职员工在入职前均已为其准备好培训文档。
Update and maintain Heart of House and other back of house for the IHG culture.
实时更新和维护酒店后台区域心灵家园。
Ensure effective training programs are in place for the following:
确保培训项目有效落实：
New Employee Orientation
新员工入职培训
Customer Service Training
宾客服务培训
Language Training
语言培训
Fire, Life and Safety Training
消防与生命安全培训
Employee retraining
员工再培训
External Training, Expourse Cross Training, Internal Cross Training
外派培训，外部交叉培训，内部交叉培训
Focus on “Heart Beat“, and adjust hotel service training according to guest comments. Ensure effective training programs are in place for the following:
关注“心语”，并针对宾客意见及时调整酒店的对客服务培训，确保培训项目有效落实：
Customer Service Training
宾客服务培训
Lauguage Training
语言类培训
Others training regarding to the guest needs
其他有关客人需求的培训
ACCOUNTABILITY 职责
Delivers briefings of all internal programs to Training Manager.
向培训经理报告所有的内部培训安排。
Strive for constant improvement and take responsibility for your own performance.
不断提高自己，对自己的表现负责。
Report problems to Management with the suggestions for the resolution.
报告问题，并提出解决方法。
Adhere to InterContinental Hotel Group Corporate Code of Conduct
了解洲际酒店集团行为守则。
Adhere to Hotel Handbook and general policies and procedures
了解酒店员工手册，常规政策及操作程序。
To ensure the privacy and confidentiality of personal information to which he accesses or for which he is responsible, subject to any legal requirements and the best interacts of the employee.
确保所接触到或所负责的人事资料的保密性，与员工融洽相处。
Maintain current information and records of suppliers of training resources and materials, and maintains all hotel training record.
保存现有培训资源供应商信息和档案，并维护酒店培训档案。
Contributes towards regional activities as directed by Human Resources。
参与人力资源部组织的活动。
Regularly communicates with staff and maintains good relations
经常与同事交流，建立良好的工作关系。
QUALIFICATIONS AND REQUIREMENTS 任职要求
Proficient in the use of Microsoft Office
熟练的运用办公软件
Good writing skills.
良好的写作技巧
English Language Level: Fluent in English spoken and written is preferred
英语水平：口语与书写流利为佳
Good communication skill-Listen and Speak
良好的沟通技巧和表达水平：同感倾听，得体表达
Tel招聘电话: + 86 (898) 8865 8888-7512（working period is 9AM-6PM in working days工作时间为工作日上午9点至下午6点
Email招聘邮箱: hr1@ichaitangbay.com
