岗位职责： 负责销售部各项工作的计划、组织和执行，带领部门全体员工完成总经理下达的各项经营指标。定期递交营销报告，并遵从上级的指挥和协调。熟悉账务处理相关要求，做好应收款项的催缴和回收工作。 负责组织对客接待、客户拜访和业务商洽工作，负责重要客户的接待、拜访和业务商洽工作， 负责市场调研和推广，研究目标客户的消费需求和变化，积极参与价格策略的调整和制定，周期性回顾前台服务程序、操作程序，有针对性地组织服务创新并提出改进建议上报总经理。 负责主持本部门的工作，定期组织开展部门内部会议和业务培训，负责考核、评估部门员工的工作表现和工作业绩。 任职条件： 市场营销或酒店管理相关专业，大专及以上文凭，熟悉电脑操作。 具有酒店销售工作五年以上经验，熟悉杭州酒店市场，有客户资源优先。 具有较强的工作责任心，有良好的沟通和协调能力。

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、大专毕业学历或同等以上。 2、有4年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

招聘岗位：酒店总经理 招聘人数：50人 招聘品牌：麗枫、潮漫、喆啡、非繁.城品、凯里亚德、7天酒店 工作地点：大湾特区各品牌门店（接受广东省或海南省内3个以上地级市委派） 岗位职责： 1、贯彻执行品牌的各项运营标准，负责门店的全面运营管理； 2、做好团队建设，带领团队共同努力完成酒店的各项经营管理目标； 3、做好业绩提升、品质管理、成本控制和公共关系维护等各项管理工作； 4、保持与投资人有效的沟通和交流，处理并解决投资人对酒店经营管理的诉求； 5、推广及维护公司门店、品牌形象，保障品牌及门店的良好口碑。 （中高端品牌）任职条件： 1、25-40岁，大专及以上学历； 2、热情有冲劲，具备较强的执行力、创新能力及危机处理能力； 3、热爱酒店行业，熟悉酒店运营管理，团队管理、业绩管控及销售能力突出； 4、经验要求： 国内高端/高星酒店副总或总监2年以上 中高端酒店店总1年以上               经济型酒店店总2年以上

岗位职责： 1、贯彻执行品牌的各项运营标准，负责门店的全面运营管理； 2、做好团队建设，带领团队共同努力完成酒店的各项经营管理目标； 3、做好业绩提升、品质管理、成本控制和公共关系维护等各项管理工作； 4、保持与投资人有效的沟通和交流，处理并解决投资人对酒店经营管理的诉求； 5、推广及维护公司门店、品牌形象，保障品牌及门店的良好口碑。 任职条件： 1、25-40岁，大专及以上学历； 2、热情有冲劲，具备较强的执行力、创新能力及危机处理能力； 3、热爱酒店行业，熟悉酒店运营管理，团队管理、业绩管控及销售能力突出； 4、经验要求： 国内高端/高星酒店副总或总监2年以上中高端酒店店总1年以上，经济型酒店店总2年以上。

岗位职责 1.在总经理带领下，分工负责酒店的日常经营管理工作，协助各项经营管理指标的完成; 2.协助酒店内部管理系统、运行机制的良好运行和各项规章制度的执行; 3.协调各部门关系; 4.根据客户的需求，制定并落实酒店的创新服务; 5.对OTA和新媒体营销的运用有丰富的经验及见解; 6.全力协助提高酒店的管理水平、服务质量。 岗位要求 1.大专以上学历，旅游、酒店管理专业为佳。 2.从事酒店工作3年以上，具有2年以上酒店前厅，销售，客房等岗位管理经验。 3.熟悉酒店各营业部门的服务及管理流程，善于成本控制。 4.具有良好的协调沟通、管理和团队建设能力，事业心强。其它要求 年龄要求:20-45岁

1.负责门店内设备的维修及保养，包括但不限于供水，供电，冷气设备，排污，排水，消防系统等餐厅后厨排风，空调冰箱等； 2.在专业范围内为公司提供合理化建议，节能减耗降低和控制营运成本； 3.对各类设备做出对应的周期性维护保养，减少故障概率，说量避免对营运的影响和节约维修的成本； 任职资格： 1、掌握所有强电，弱电，给排水，灯光，厨房设备，公共照明，消防设施等设施设备的使用和维护方法， 2.必须持有电工证，有高级证书者优先； 3有餐饮行业同岗位工作经验优先;

切切水果，葱花，榨汁

1. 能热情友好地与客人沟通交流，对客人的合理需求予以积极恰当的回应。 2. 能为客人提供有效率的餐厅服务，令客人感到舒适满意。 3. 擅长于处理宾客关系，能有效快速应对处理各种问题。 4. 以较强的人际交往能力提高客人满意度。 5. 学习能力强，能在强压下胜任工作。

1. 能热情友好地与客人沟通交流，对客人的合理需求予以积极恰当的回应。 2. 能为客人提供有效率的餐厅服务，令客人感到舒适满意。 3. 擅长于处理宾客关系，能有效快速应对处理各种问题。 4. 以较强的人际交往能力提高客人满意度。 5. 学习能力强，能在强压下胜任工作。

1. 认真细致完成前台的日常工作，做到无投诉。 2. 熟悉客情和预订材料，做好客人的资料登记。 3. 热情大方，以较强的人际交往能力提高客人满意度。 4. 熟悉酒店活动和销售政策，做好推销、接待工作。 5. 做好交接工作，了解上一班的移交事项，并负责处理。 6. 擅长处理宾客关系，能有效快速应对处理各种问题。 7. 做好和其他部门的横向协调工作。 8. 学习能力强，能在强压下胜任工作。

岗位职责 1、负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态； 2、使客房达到最高出租率，获取最佳的客房收入； 3、督导下属部门，委派工作任务，明确岗位责任，随时调整工作部署； 4、保持良好的客际关系，能独立有效地处理宾客投诉； 5、协助酒店与更高一级领导处理突发事件； 6、执行部门培训工作及督促部门员工按照公司及酒店服务标准为客人提供服务； 7、完成上级领导及酒店总经理安排的其他工作。 岗位要求 1、大专以上学历，有同岗位工作经验2年以上； 2、熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神； 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管； 4、有效贯彻、落实并完成部门制订的每月工作计划； 5、英语对话流利，有较强的协调管理能力，具有一定的销售能力； 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

岗位职责/职位描述 【岗位职责】 1、制定和实施房务部的运行计划、预算计划； 2、优化房务部的管理体系，下达房务部的运行管理目标； 3、全面控制部门的管理费用、固定费用和变动费用，节约开支； 4、督查部门的工作进度及时发现问题，纠正偏差，作出处理； 5、对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例，因地制宜的实施好各种防范工作； 6、 熟悉本部门经营范围内的经营管理和行政管理知识，了解与商业、酒店等经营有关的法律法规知识。 【岗位要求】 1. 有酒店管理类相关学历； 2. 有计划、组织及独立工作和处理危机、压力的能力； 3. 5年以上酒店前厅部、客房部工作管理经验，有行政管家的工作经验； 4. 普通话流利，具有良好的个人修养和职业道德修养； 5.认同企业文化。

1 认真做好餐前检查工作，并按标准摆台，准备开餐时要用的各类用品和用具； 2 负责区域设施、设备的清洁保养工作，保证提供优雅、清洁、安全的就餐环境； 3 熟悉菜单和酒水单，向宾客进行积极且有技巧的推销，按规定填写就餐单； 4 宾客用餐过程中按照标准流程提供上菜、斟酒、结账等规范化服务，并保持良好的服务 态度； 5 及时征询宾客意见和建议，尽量帮助客人解决就餐过程中的各类问题；  6 必要时将宾客意见填写在质量信息卡上并及时反映给主管。

负责后厨洗菜、洗碗等相关工作

【岗位职责】 1、建立并管理一个高效的厨房团队、监督所有中西厨房的出品。 2、制定员工工作日程安排。 3、预计、制定和监控每日市场采购单。关注食品成本控制。 4、开展新菜肴的试菜和开发工作。 5、召开所管辖部门的每日例会。 6、充分理解并严格遵守酒店的规章制度，例如消防，卫生检疫以及健康安全等。 7、监督所有供应食品的质量与数量。 8、监督各厨房收到的食品的质量与数量。 9、将相关信息传达给行政总厨。 10、经常检查厨房设备，做好维护工作。 11、保证每日售货柜台上，自助餐上以及宴会上的食品陈列引人入胜。 12、确保所有直接面对客人的员工对于食品以及其制作工艺有充分的认识。 13、与本各部门建立良好的联系。 14、确保员工执行正确的卫生程序，检查和控制所有相关政策，协助厨房卫生医生 监控国家规定的执行情况。 15、参与菜单计划，推荐新菜，并联系组织所有相关厨房和餐厅执行新菜的推出。 16、负责做好所有促销和活动的纪录，书写和计算菜谱包括菜肴的照片. 【岗位要求】 1、管理并指导员工、保持与酒店各个部门进行良好的沟通、与所有员工建立健全可靠的合作关系，帮助员工尽可能发展潜力，检查员工的出勤情况。 2、定期检查所有员工外表的清洁，让他们以自己整洁的外表和制服为荣。 3、制定并完善培训计划，主持培训课程。 4、评估培训及发展前景。 5、愉快和亲善地与客人打交道，做到能引导客人，友善，可靠，并以外交家的姿态服务与客人。 6、高度服从性，具有优秀管理监督技巧；培养并帮助员工发展，鼓励创新。 7、以此来发展并激励我们的员工。 8、制定严格的客人服务标准，工作中做到心中有客人。 9、以身作则，积极解决各种问题起到良好的示范效果。与客人和员工保持清晰明了的沟通。 10、积极完成各项任务，把握机会学习各种新的知识和技巧，不断提升个人素质。 11、灵活机动，应变能力强。 12、建立良好的团队精神，协同工作，为了共同的目标努力。 13、为各项运营流程的发展献计献策。 14、以良好的态度履行自己的职责。 15、向客人以及供应商推荐酒店的服务性以及便捷性。 16、确保所有厨房设备以及用具的正常运行。 17、全面掌握4D或7S管理，并能在工作中严格执行。

The Four Seasons Hotel Hangzhou at West Lake is looking for Assistant Director of Finance who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: -Commitment to supportive teamwork and open communication -Responsibility for ongoing enhancement of their skills and performance -Recognition of personal accountability for their own actions and the outcomes of those actions -An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company -Plan, organize, direct and control the work of employees in the Banquet while ensuring exceptional service and attention to guests SUMMARY 岗位概述 To assist the Director of Finance in the administration of all financial aspects of the hotel's operation. To ensure that all local and corporate policies and procedures are observed, andto supervise the day-to-day operation of the Accounting office. ESSENTIAL FUNCTIONS核心职责 People Functions  -Maintain harmonious and professional relationship with all departments and Home Office. -Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. -Plan, organize, lead and control different projects and activities within the finance team. -Identify coaching moments and ensure that those moments become opportunities of learning and development for the Finance team. -Establish a rapport with the Finance team and other divisions within the hotel. -Have a global working perspective and excellent communication skills – written and verbal -Great understanding of Self-Esteem and Self-Actualization of Team and ensure proper support and help is provided whenever needed. -Have the ability to supervise the day-to-day duties of the Finance team and assist as necessary. -Hold monthly department meetings with Accounting Staff to ensure communication and address any issues that are affecting the team. -Participate in and develop staff training programs in order to minimize staff turnover and maintain high morale.  Particular emphasis should be given to those individuals qualifying for future advancement. -Supervise, train and motivate department staff to thoroughly understand all of their duties and responsibilities. -Meet with the Director of Finance on a regular basis to communicate all accounting activities and results of the Accounting office meeting or any other related issues. -Actively network within the community to attract potential candidates for recruitment purposes. -Prepare reviews and development plans and take appropriate personnel-related action (i.e. hire, commend, discipline, evaluate, etc.) with Accounting staff as required. -Conduct self in a professional manner at all times. Product Functions -Thoroughly understand and possess a working knowledge of the Accounting & Finance Manual -Excellent understanding of Month-End Process including, but not limited to, preparation of financial statements, accruals and journal entries, maintain reconciliations for all balance sheet accounts in established corporate formats and in accordance with generally accepted accounting principals. -Great attention to detail along with a continuous innovation of daily working of the Finance team under the direction of the Director of Finance. -Coordinate, observe and prepare all operating equipment and supply inventories in accordance with corporate policies and as directed by the Director of Finance. -Prepare Daily Cash Position report and maintain the highest level of investment of excess funds in accordance with corporate guidelines as prescribed in the Accounting & Finance Manual. -Assist the Director of Finance in preparation of all budgets and forecasts. -Excellent understanding of the current Edition of USALI. -Prepare or oversee the preparation of all local, state and federal tax returns and other reporting (including 80-20 rule reporting) on a timely basis. -Ensure rent expense is calculated accurately per the terms of the Management Agreement, Leasehold Agreement or Easement Agreement and that payments are made or the outstanding liability for the rent accrual exists and is accurate. -Ensure the outstanding liability for all revenue/profit related fees (i.e. Management Fees, Incentive Fees, Marketing Fees, Advertising Fees, Royalty Fees) is accurate and complies with the respective Management Agreement(s). -Ensure electronic payments have the signatory of a member of Group B on each individual page and the initials of a member of Group A and both members of Group A and B sign the Batch Total of the payment run. -Ensure strict access controls over unused cheques to prevent improper or unauthorized use of the documents and ensure there is segregation of duties in place to safeguard the writing and voiding of negotiable bank cheques. -Ensure accurate exchange rates in Financial Reporting are applied to the local currency (where applicable) and valued in the currency stipulated in the Management Agreement. -Ensure post-departure credit card credit allowances are performed only by accounting and all such allowances are reviewed and signed per the SR-5 by Director of Finance or Assistant Director of Finance and all “Unmatched -Credits” reports provided by credit card processing company are reviewed/scrutinized by DOF monthly and retained by the Director of Finance. -Approve all journal entries with supporting documentation (as appropriate) and ensure all non-standard, non-recurring entries are countersigned by Director of Finance. -Ensure the system is set up to prevent month end closing without all journal entries being posted, updated or otherwise entered into the General Ledger. -Ensure that monthly reconciliations for all balance sheet accounts are prepared and all bank reconciliations are countersigned by Director of Finance on a monthly and on a quarterly basis; Director of Finance approves all reconciliations paying special attention to reconciling items. -Coordinate and facilitate external and internal audits. -As required, have a working knowledge of residential (or other entity) accounting procedures and how it affects the hotel’s financials. -Continuously strive for improvement of processes and efficiency. Profit Functions -Monitor and control expenses of the hotel paying special attention to the daily reporting done by the auditor of the hotel and addressing issues that not only have material effect, but also effect the guest experience. -Ensure that House Funds and Floats Counts are up to date and limit any kind of exposure that would affect the profitability. -Assist the Director of Finance in Forecasting/Budgeting -Ensure gains/losses on the sale/disposal of fixed assets are properly disclosed and recorded on the Statement of Changes in financial position (SR-25 where applicable) and on the P&L statement. -For locations that maintain full balance sheets including fixed assets, ensure accumulated depreciation accounts are accurate and properly recorded. Preferred Skills & Qualifications: -Proficient in Mandarin and English communication -Thorough knowledge of all jobs in the Accounting area -Strong Mathematical and Analytical skills -Proficient computer use and report generating skills -Commit to follow all local and corporate policies and procedures -Similar working environment is preferred Join us and Enjoy… -An opportunity to build a life-long career with global potential and a real sense of pride in work well done -Best-in-industry training -Complimentary stays at Four Seasons properties (based on availability) with discounted meals -Incentive bonus/ competitive salaries -Employee service awards -Annual employee party/ social and sporting events  

岗位职责： 1. 督导下属销售人员进行市场开发，做出市场销售导向，针对销售情况形成工作报告。 2. 向上级提供关于区域管理和发展方面的建议和区域市场信息，积极配合上级的各项政策。 3. 协调好与酒店其他部门的关系，做好对重要客人的优质服务工作。 4. 负责各渠道客户的维护和管理（商务会议、政府、旅行社等等），根据酒店价格政策，拜访客户，进行推介，以达成协议，签署合同，并形成相应的工作记录。 5. 了解同行业竞争对手的经营策略及促销手段并及时向上级反馈信息以便酒店及时调整市场策略。 6. 开发新客户，并负责对自己及同事客户的接待工作，并做好记录。 7. 负责落实酒店的最新优惠促销方案，做好宣传推广。 8. 协助部门各项管理工作，确保本部门各项工作正常开展并落到实处。 9. 接受上级分配的其他工作。 岗位要求： 1、大专及以上学历，英文良好。 2、高星酒店同岗位经验1年以上，有连锁酒店与国际品牌酒店经验优先考虑，条件优秀者可放宽条件。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、有掌握理解市场的能力。 6、良好的人际交往和沟通技巧。 7、具备独立工作的能力和团队协作的能力。 工作地点：杭州成均君亭酒店（拱墅区湖州街28号欣瑞大厦）

职位描述 The Four Seasons Hotel Hangzhou at West Lake is looking for Catering Sales Manager who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ► Commitment to supportive teamwork and open communication ► Responsibility for ongoing enhancement of their skills and performance ► Recognition of personal accountability for their own actions and the outcomes of those actions ► An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. Responsibilities   1. Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls.  2. Conduct property tours and entertain planners of meetings, social events, and weddings.  3. Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits. 4. Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report. 5. Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events. Preferred Qualifications and Skills 1. College degree preferably specializing in hotel/restaurant management or equivalent experience is required. 2. Excellent reading, writing and oral proficiency in the English language. 3. Three to five years previous department head experience in catering sales and/or banquet assistant manager/captain experience. 4. Strong selling and interpersonal skills. 5. Ability to handle multiple tasks and make decisions in a fast-paced client driven environment. Join us and Enjoy… ► An opportunity to build a life-long career with global potential and a real sense of pride in work well done ► Best-in-industry training ► Complimentary stays at Four Seasons properties (based on availability) with discounted meals ► Incentive bonus/ competitive salaries ► Employee service awards ► Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://jobs.fourseasons.com/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Very East: http://job.veryeast.cn/784080  WeChat: 杭州四季HR

负责接待每天订餐的客户，帮忙点菜，买单，平时跟客户的对接，

The Four Seasons Hotel Hangzhou at West Lake is looking for Chinese Restaurant Junior Sommelier who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ▶ Commitment to supportive teamwork and open communication ▶ Responsibility for ongoing enhancement of their skills and performance ▶ Recognition of personal accountability for their own actions and the outcomes of those actions ▶ An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. Responsibilities 1.Prepare and serve a selection of wines as per the established Four Seasons Standards. 2.Confirm guest orders including any special needs or requests from the restaurant server using the hotel’s point-of-sales system, check completed orders with the guest’s original order.  3.Service and take orders for wines from guests as per the request from any restaurants. 4.Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests. 5.Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.  6.Is responsible for the monthly or weekly wine inventory. 7.Is responsible to maintain the wine cost by as per the set standards of the Four Seasons. Controls spillage, spoilage, over pour or undercharging the guests. 8.Maintains the spoilage report of wines.  9.Checks wines storage and temperature of all wine cellars of all restaurants. 10.Follow up with assistance of finance for all wine contracts and tracks the rebate amount. 11.Creates a profitable wine by glass program and banquet wine program. 12.Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. 13.Work harmoniously and professionally with co-workers and supervisors.  14.Takes trainings for wine program for team members and creates wine champions in all restaurants. 15.Assist with wine inventory. 16.Wine cellar temperature and storage. 17.All information should be in confidential. 18.Keep good communication with all departments to ensure keep good coordination with them. 19.Perform any others tasks assigned by direct manager. 20.To maintain a good working relationship with other employees, providing instruction and encouragement as needed. 21.To maintain a full line of communication with supervisors. 22.To respond properly in any hotel emergency or safety situation. Preferred Qualifications and Skills Education: University degree or equivalence Experience: Minimum 3 years of working experience preferably in a hospitality or restaurant related field or other equivalent experience is required. Skills and Abilities: 1.Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. 2.Requires reading, writing and oral proficiency in the English and Chinese language 3.Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software. 4.Good knowledge of Word, Excel and PowerPoint 5.Logic, eye for details, approachable and willing to help 6.Good knowledge of Word, Excel and PowerPoint 7.Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures 8.Has a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accounting 9.Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation 10.Has the ability to anticipate and prioritize the needs of the guest proactively 11.Flexible with his/her schedule with the ability to work all shifts, weekends and holidays Join us and Enjoy… ※ An opportunity to build a life-long career with global potential and a real sense of pride in work well done ※ Best-in-industry training ※ Complimentary stays at Four Seasons properties (based on availability) with discounted meals ※ Incentive bonus/ competitive salaries ※ Employee service awards ※ Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Offical Website: http://jobs.fourseasons.com/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Very East: http://job.veryeast.cn/784080 Wechat: 杭州四季HR

岗位职责 1、鉴别茶叶品质。 2、根据茶叶的品质，选择相适的水质、水量、水温和冲泡器具，进行茶水艺术冲泡。 3、选配茶点；懂得中国功夫茶的泡制。 4、向宾客介绍及饮茶知识、茶叶保管方法等茶文化。 5、为宾客进行茶艺表演，能耐心细致的为宾客解答各类问题。 6、做好大堂吧的各项服务工作。 岗位要求 1、在茶艺馆、茶室、俱乐部或高档茶餐厅从事茶饮艺术服务2年以上。 2、接受过茶艺师职业培训，具有初级以上《茶艺师国家职业标准》资格证书 3、熟练掌握接待、准备与演示、服务等能力。 4、形象气质佳，具有良好的服务意识。 5、有服务意识，性格外向，善于沟通. 6、懂礼仪，会接待，掌握基本的茶桌礼节 7、协助餐厅各项服务工作

The Four Seasons Hotel Hangzhou at West Lake is looking for CORE (Communications and Reservations) GRO, who shares a passion for excellence and who infuses enthusiasm into everything they do.  We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:  ·       Commitment to supportive teamwork and open communication  ·       Responsibility for ongoing enhancement of their skills and performance  ·       Recognition of personal accountability for their own actions and the outcomes of those actions  ·       An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company    Join our team  We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."  Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.  SUMMARY 岗位概述 Our Core GRO are responsible for selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service. As well, the individual is responsible for ensuring our guests are well looked after from the start. As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core GRO ensures that all communication channels operate flawlessly, including the hotel’s phone and operating systems.   总机兼预订部接线员职责是销售酒店并且提供信息给预期的客人， 通过整合来电中所有酒店客房，水疗，餐厅/酒吧，客房服务的细节中捕捉和发现销售契机。 同时， 每位员工要确保我们的客人从始至终得到很好的照顾。作为对酒店的第一和整体印象，预订通讯部有着特殊的职责。 作为酒店的声音，总机兼预订部接线员应确保包括酒店电话以及操作系统在内的所有通讯渠道运行畅通。 ESSENTIAL FUNCTIONS核心职责 ·       The Core GRO is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone.  总机兼预订部接线员负责提供酒店的综合信息和遇到紧急情况时，通过电话联系相关人员为来电者提供帮助。 ·       The Core GRO oversees the entire sequence of service ensuring guest accommodations calls and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards. 总机兼预订部监督整个服务流程，确保住店客人来电和客房要求可以在规定时间内按照四季标准正确处理。 ·       We are looking for an individual who poses an affinity for guest service!  You will be an experienced customer service professional with excellent phone skills, ability to multitask, problem solve, and have a passion for hospitality service.  我们正在寻找对客服务有亲切感的人！你将会是那个具备优秀电话技巧以及专业对客服务经验，同时能处理多项任务，解决问题，极具酒店服务热忱的人。 ·       You will be a willing team player, comfortable with computer systems as well as communicating over the telephone. 你将是一位了解计算机系统以及电话沟通技巧的积极的团队成员。 ·       We are looking for candidates who have excellent personal presentation and interpersonal skills. The ideal candidate will also have a pleasant voice and a positive attitude. 我们正在寻找具备优秀个人表现和人际交往能力的候选者。理想的候选人也将具备悦耳的声音和积极的态度。        ·       This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required. The ability to assume responsibility of the department in absence of a manager is essential. 这个职位涉及到大量的对客联系，要求阅读，写作以及英语口语流利。在经理不在的情况下，有能力承担部门必不可少的责任。 ·       This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays. 这个职位要求申请人具备弹性工作制和适应所有包括周末和假期轮班的工作能力。 ·       Responsible for incoming calls to the mainlines and transfer the calls to the respective departments.  负责接听总机电话并转接电话到相应的部门。 ·       Responsible for HSKP, Laundry and Emergency calls from the guest room and satisfy guest’s inquiries with related departments by communication via Hotsos.  负责接听来自客房的关于管家部，洗衣服务和紧急电话的要求，通过Hotsos与相关部门沟通并满足客人需求。 ·       Be able to use the Hotsos and communication should be done correctly.  可以正确使用Hotsos（与相关部门）进行沟通。 ·       Responsible for Wake-up call request for in house guests.  负责住店客人的叫醒服务。 ·       Handle the incoming messages and fax for in house guest & internal guests.  处理住店客人和内部客人的往来信息和传真。 ·       Ensure to answer the calls for 24/7 and provide Four Seasons experience to the guest.   确保随时随刻（一天24小时，一周7天）可以接听电话并提供四季酒店服务体验给客人。 ·       Handle the voice message system.   处理语音留言系统。 ·       Handle the hotel’s telephone directory.   熟知酒店电话通讯簿 ·       Capture sales from in-coming reservations calls and coordinate details of each reservation.    通过接听预订来电及整合预订细节来抓住销售机会。 ·       Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head 打印每日部门，运营部门，市场销售，总经理，部门经理所需报告。    ·       Answer General Reservations e-mail, retrieve and distribute mail.  回复一般预订电邮，检索和分发邮件。 ·       Handle guest complaints in accordance with Four Seasons policy.  根据四季酒店政策处理客人投诉。 ·       Process WRO, Trust, Internal Reservations, and FIT reservations   运行全球，可信任，内部预订，以及散客预订。 ·       Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.    电话确认为非担保预订做担保，清除等候名单上的预订。 ·       Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist GRS in obtaining arrival times for VIPs or Special Attention guests.   打印所需的报告，以便于检查客人的特殊要求并且根据要求尽量锁住有特殊需求的房间。通知经理任何需要特殊关注的及VIP客人，并协助GRS获取VIP客人及需要特别关注客人的抵店时间。 ·       Monitor Front Desk reservations made night prior, address any reoccurring issues.   提前监控前台的晚间预订，解决任何出现的问题。 ·       Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival. 联系客人或者旅行负责人， 在客人抵达前确认其喜好或者需求差异。 ·       Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Manager. 预订员工免费房，在部门经理或总监的指导下处理员工亲友价格的预订需求。 ·       Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.   遵守四季酒店市场销售标准，和谐友好并且专业地与同事和计划委员会合作。 ·       Respond according to the crisis management plan to any resort emergency or safety situation.  根据危机管理计划应对任何紧急情况或安全状况。 ·       Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.    遵守四季酒店员工手册内的第一、二类工作守则及行为标准。   OTHER其他 To perform other tasks or responsibilities assigned by superiors. 完成上级分配的其他任务和职责。   KNOWLEDGE AND SKILLS任职要求 ·       Exceptional communication skills and command of English language 良好的英语沟通能力 ·       Additional language a definite asset for career growth 额外的语种可作为事业发展的有利条件。 ·       Completion of Post-Secondary Education in Hospitality or related field. 具备酒店管理或者相关领域的高等教育学历。 ·       Previous Experience in Reservations and/or Front Office on High Volume Call Center 有预订或者前厅的高频率处理来电的工作经验。 ·       Strong Customer Service, Multi-tasking, and Communication Skills. 较强的客户服务，多任务处理以及沟通技能。 ·       Knowledge of Opera Property Management System 具备酒店Opera管理系统的知识。 Join us and enjoy…  ·       An opportunity to build a life-long career with global potential and a real sense of pride in work well done  ·       Best-in-industry training  ·       Complimentary stays at Four Seasons properties (based on availability) with discounted meals  ·       Incentive bonus/ competitive salaries  ·       Employee service awards  ·       Annual employee party/ social and sporting events    Learn more about what it is like to work at Four Seasons – Visit us:  http://jobs.fourseasons.com/  https://www.linkedin.com/company/four-seasons-hotels-and-resorts  http://job.veryeast.cn/784080   Wechat: 杭州四季HR

Fundamental Job Requirment 基本岗位要求 1.Proficient English skills in listening, speaking, reading and writing; 熟练的英文听、说、读、写能力； 2.Possesses good knowledge in functioning computer; 具备良好的电脑操作知识； 3.Behave initiative and good communication skill; 有良好的沟通能力和主动性； 4.Similar work experience preferred. 有类似行政工作经验者优先。

The Four Seasons Hotel Hangzhou at West Lake is looking for SPA Reception Guest Relations Officer who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ► Commitment to supportive teamwork and open communication ► Responsibility for ongoing enhancement of their skills and performance ► Recognition of personal accountability for their own actions and the outcomes of those actions ► An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. Responsibilities    1. The ability to follow proper payroll and key procedures. 2. The ability to verify the attendant staff is present. 3. The ability to greet all guests who enter the Spa 4. The ability to have a thorough understanding of every spa service including benefits, indications & contraindications 5. The ability to organize and schedule all guest bookings. 6. The ability to operate the Spa RA system for spa reservations and all other Spa Soft functions 7. The ability to read and update the daily log and communicate relevant information to the staff. 8. The ability to operate the computer, copier, fax and credit card machines. 9. The ability to produce all Spa reports as required by management. 10. The ability to process outgoing mail. 11. The ability to process all charges. 12. The ability to set up and handle gift certificates. 13. The ability to use guests name appropriately in all situations. 14.    The ability to copy and distribute materials. 15.    The ability to upsell treatments to guests when booking. Preferred Qualifications and Skills 1. Ideally a college diploma in hospitality 2. Twelve months of relevant industry experience 3. English and one additional language 4. Knowledge of the local language of the hotel where you will complete your training is desirable 5. Eligibility to work at the location of the hotel where you will complete your training is essential Join us and Enjoy… ► An opportunity to build a life-long career with global potential and a real sense of pride in work well done ► Best-in-industry training ► Complimentary stays at Four Seasons properties (based on availability) with discounted meals ► Incentive bonus/ competitive salaries ► Employee service awards ► Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://jobs.fourseasons.com/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Very East: http://job.veryeast.cn/784080  WeChat: 杭州四季HR