全面主持度假村餐饮服务各项管理工作，按时参与部门例会，严格落实餐饮总监下达的工作任务、经营指标，对餐饮板块经营结果负主要责任；承接度假村战略目标，向下拆解至各餐厅，做好目标传导、过程跟进与结果复盘。 Oversee comprehensive management of the resort’s F&B Service department, attend regular department meetings, strictly execute tasks and KPIs assigned by Director of Food & Beverage and General Manager, take primary accountability for F&B business performance. Decompose resort business objectives to each restaurant, conduct target communication, process tracking and result review. 负责餐饮经营销售工作，结合度假村客群、节假日、市场情况策划宴席、团建、主题套餐、下午茶、自助餐等餐饮产品；推进宴席、政企接待、团建客户拓展，落地增收方案，保障月度、季度、年度餐饮营收指标达成；建立标准菜谱与酒水单，落实餐饮质量管理及成本管控，管控能耗、减少物料浪费，节约水、电、气、物料损耗，提升餐饮经营毛利。 Lead F&B sales and revenue generation. Design banquets, corporate groupbuilding packages, themed set menus, afternoon tea and buffet products based on resort guest profile, holidays and market conditions. Develop corporate and government reception business, implement revenueboosting plans to meet monthly, quarterly and annual revenue targets. Establish standard recipes and beverage lists, implement quality and cost control, reduce material and utility waste (water, electricity, gas etc.) to improve gross profit margin. 主导餐饮线上渠道运营管理，统筹 OTA 平台、短视频、客户社群等渠道餐饮产品上架、套餐迭代更新、价格及内容优化；维护线上评价与舆情口碑，做好流量运营与转化，提升线上渠道到店营收。 Take charge of F&B online channel operation. Manage product listing, package update, pricing and content optimization across OTA platforms, shortvideo channels and customer communities. Monitor online reviews and public reputation, drive traffic conversion and increase revenue sourced from online channels. 负责 VIP 宾客、大型宴会及政企接待的服务策划与现场统筹，做好前厅与后厨协同联动；闭环处理宾客菜肴、服务类投诉；督导各餐厅日常管理、员工服务质量，持续迭代提升整体餐饮服务水平。 Plan and supervise onsite execution for VIP events, banquets and governmententerprise receptions. Facilitate effective collaboration between frontofhouse and kitchen teams. Conduct closedloop handling of guest complaints related to food and service. Supervise daily restaurant management and staff service performance to continuously lift overall service standards. 深度开展跨部门协同工作，联动市场、客房、人事、行政、活动执行等部门，完成大型团建、亲子主题活动、节假日专场等项目对接与落地；参加总经理、上级组织的经理例会及业务协调会议，搭建良好对内对外协作关系。 Conduct fullscale crossdepartmental coordination with marketing, housekeeping, HR, administration and event execution teams to deliver largescale corporate group events, kidthemed activities and holiday special events. Attend manager meetings and coordination sessions hosted by General Manager and senior to maintain sound internal and external working relationships. 审阅餐饮板块每日营业报表，开展营业数据分析，协助上级完成经营决策；拟定餐饮服务年度预算方案及营业指标；审阅、批示各餐厅提交的报告及各类申请，负责各餐厅经理的绩效考核与考评工作。 Review daily F&B business reports, conduct business data analysis and support superiors for business decisionmaking. Draft annual budget proposals and performance targets for F&B department. Review and approve reports and applications submitted by each restaurant, and conduct performance appraisal for all restaurant managers. 制定月度工作计划，完成当月工作复盘，编制次月工作计划；落实日常巡检，管控食品安全、环境卫生、服务礼仪，落实问题整改，做好风险管控。 Formulate monthly work plans, complete monthly work review and prepare work plan for next month. Carry out regular onsite inspections for food safety, sanitation and service etiquette, implement corrective actions and risk management. 管理下属各餐厅经理、餐饮主管、服务员、兼职、实习生等全部餐饮人员，开展团队带教、排班管理、人员留存、服务标准落地，保障部门高效运转。 Manage subordinates including all restaurant managers, F&B supervisors, service attendants, parttime employees and interns. Conduct team coaching, scheduling management, staff retention and service standard implementation to ensure efficient department operation. 完成上级领导交办的其他工作任务。 Complete other tasks assigned by the superior. 职位要求 JOB SPECIFICATION 大专及以上学历，酒店管理专业优先。 College degree or above, major in Hotel Management is preferred. 具备餐饮相关岗位工作经验3年及以上。 At least 3 years working experience in the same position. 具备英语沟通及书写能力，熟练使用办公软件。 Proficient in English communication and writing, and skilled in using office software. 对餐厅和厨房的管理、成本费用控制有一定经验。 Possessing hands-on experience in restaurant and kitchen management with cost control. 身体健康，持餐饮相关等级证书。 being physically fit and holding relevant professional certifications. 具有系统的领导、策划、组织、协调能力。 demonstrating systematic leadership, planning, organizational, and coordination skills. 了解全面餐饮管理、服务方面的系统知识，熟悉经营、安全等方面国家大政方针和 法律法规，并具有良好的沟通与协调能力。 well-versed in comprehensive catering management and service systems, familiar with national policies and regulations on operations and safety, with strong communication and coordination abilities. 有良好的职业道德和敬业精神，遵章守纪，工作认真细致，责任心强，工作效率高。 possessing strong professional ethics and dedication, adhering to rules and regulations, working meticulously with a strong sense of responsibility and high efficiency. 有较强的公共关系处理能力和人际交往能力。 possessing strong public relations and interpersonal communication skills. 具有杭州本地国际联号五星级酒店工作经历。 Having served at a five-star international hotel in Hangzhou, accredited with an official International Hotel Classification Code.