OUR HIRING PHILOSOTHY 我们的招聘理念：   HIRE FOR ATTITUDE 态度优先 Good and positive hospitality attitude, always doing the right thing. 具有良好、积极的工作态度和高度的工作责任感，正确决策 TRAIN FOR SKILLS培养技能 Strong will to learn and fast learner, can adapt to the age of great change and take challenge. 热衷学习新事物，灵活和适应变化，敢于挑战   TAP FOR POTENTIAL 发挥潜能 You should have career development desire to grow up yourself with Marriott. 拥有向上发展的欲望，发挥个人最大潜能，与万豪共同成长。

【岗位职责】 １、传菜员在传菜领班的直接指挥下，开展工作，完成传递菜肴的服务工作，对领班的安排工作必须遵循先服从后讨论的原则。 2、按照规格水准，做好开餐前的准备工作。 3、确保所有转菜所用的餐具、器皿的清洁、卫生、明亮、无缺口。 4、在工作中保持高度全员促销意识，抓住机会向宾客推荐本酒店的各项服务及各种优惠政策，提高宾客在本酒店的消费欲望。当宾客要求的服务项目无法满足时，及时向宾客推荐补偿性服务项目。 5、在工作中发现酒店有不完善制度或须改进的服务，必须遵循反馈直到问题解决为止。 【岗位要求】 1、xx以上学历或同等学历。 2、热爱本职，有较强的事业心和责任感，工作认真负责。 3、掌握一定的菜肴、食品、酒水、烹饪等方面的知识。 4、具有熟练的服务技能和技巧。 5、身体健康、仪表端庄。

【岗位职责】 1、 熟知当天订餐情况，注意记录宾客的特别活动(如生日庆祝会)，应及时向主管汇报。 2、 替宾客存取保管衣物，并询问有无贵重物品，贵重物品提醒宾客自行保管。 3、 迎接宾客，引导宾客到预订台位或宾客满意的台位。 4、 客满时，负责安排好后到的宾客，使宾客乐于等位。 5、 随时注意听取宾客的意见，及时向上级反映。 6、 随时注意在接待工作中的各种问题，及时向上级反映和协助处理。 【岗位要求】 1、高中及以上学历。 2、有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。 3、掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法。 4、工作主动、热情、认真，责任心较强。 5、身体健康，仪表端庄。

【岗位职责】 1、 全面负责森泊项目的经营管理。 2、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5、 落实酒店年度财务预算，向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 【岗位要求】 1、本科以上学历，相关管理专业。 2、 从事五星级酒店或大型度假乐园同岗位五年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。

【岗位职责】 1、负责酒店人员招聘工作。 2、负责员工培训和人事管理工作。 3、组织市场调研、编制市场销售计划、上报方案和当年的经营预算。 4、负责落实酒店宣传和促销资料。 5、负责酒店的销售工作。 6、根据酒店物品配备标准，编制物品采购清单，上报CEO审批。 7、跟踪落实酒店统一采购物品到位。 8、负责酒店自购物品市场询价，编制自购物品采购预算，上报CEO审批； 9、按计划负责自购物品采购计划。 10、根据酒店的运营标准，结合酒店的具体实际，制定酒店运营管理的实施细则，培训到每个员工。 11、负责安排酒店清洁工作。 12、酒店周边关系协调。 13、完成CEO安排的其他工作。 【岗位要求】 1、大专学历（旅游系优先）1年以上酒店经营、管理经验； 2、熟悉经营和管理系统； 3、诚信，敬业，注重工作结果； 4、出色的沟通能力和团队建设能力，有亲和力； 5、有很强的执行力，富有激情，能出色完成上级下达的各种指令。

(熟练掌握OPERA系统优先考虑) 1、随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。 2、履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。 3、处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。 4、在当班期间监督前厅部运营情况，包括：维护客户信息、统计入住情况、监督团组预订情况、协助解决严重投诉问题等。 5、在当班期间监督收银活动，包括： 现金处理和银行业务程序、 处理非法支付情况、 就现金安全程序对员工进行指导、 实施应收帐款控制等。 6、进行有效的交接班简报工作，以明确酒店活动和运营要求。

25-35周岁，男性，有星级酒店同岗位工作经验，负责千岛湖之外的市场。 此岗位招聘为千岛湖假日酒店，洲际旗下holiday in品牌。 薪资范围：3000~15000元

此条实际招聘岗位为【客房主管】！ 此条实际招聘岗位为【客房主管】！ 此条实际招聘岗位为【客房主管】！ 【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、有3年以上同星级客房管理工作经验。 2、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 3、掌握熟悉客房管理、服务流程和质量标准。 4、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

岗位职责： 1、带领员工认真做好餐前准备，确保质量标准； 2、正式开餐后，督导服务员认真做好服务工作并亲自参加服务工作； 3、及时跟踪、检查台面，对不合格的地方进行指正、改正； 4、及时对餐台上菜速度、情况了解，及时催菜； 5、餐后组织服务员及时清台，整理好餐厅桌椅卫生，保持餐厅整洁和环境良好； 6、督导服务员认真落实店内规章制度； 任职资格： 1、高中以上文化程度，形象气质佳；年龄25-35岁，有餐饮管理经验优先 2、熟悉餐厅管理和服务方面的知识，具有熟练的服务技能； 3、有较高的处理餐厅突发事件的应变能力及对客沟通能力； 4、热爱服务工作，工作踏实、认真，有较强的事业心和责任感。 薪资详情 薪资范围：  5500-6000/月 社保类型：五险一金 提成方式：销售额提成； 奖金补贴：营业额达标奖励，绩效奖金，全勤奖  包吃住

岗位职责 1、协助宾客提拉行李及行李寄存服务。 2、为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务。 3、确保交班本上记录的每一件事情都已经落实。 4、确保所接收的行李和包裹的安全，并存放在合适的地方。 5、事先检查所有抵达和离店团队的分房名单。 6、记录未完成的工作交给下一个班次。 7、管理行李房，确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。 岗位要求 1、工作认真、作风细致、吃苦耐劳、反应灵活。 2、能从事服务行业 3、身高1.7米以上

岗位职责： 1、热情快捷为宾客办理入住、离店等手续，完善信息登记工作。 2、跟进客人入住期间的住店要求，如入住登记、电话预定、换房等工作。 3、掌握社区每日房态、客情信息，为客人提供准确服务。 4、掌握前台各项专业技能，服从部门领导分配，负责当班次的接待服务工作。 5、做好班前准备及交接班记录工作。 任职要求： 1、基本素质：要有责任心，认真负责，应变能力、服务意识强，具有一点社区服务意识，普通话标准，电脑操作熟练。 2、身体健康、相貌端正，男女不限年龄20-30周岁，女身高160cm以上，男身高需175cm以上。 3、具有高中及以上学历。 4、具有2年及以上高星级酒店前台工作经历，有一定销售意识。

岗位职责 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，使其得以良好控制。 3、根据社区运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 岗位要求 1、大专毕业学历或同等以上。 2、有2年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

岗位职责 1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2.大堂副理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.要负责处理宾客的问题和投诉。 4.要负责重要宾客的迎领工作。 5.进行整个酒店的安全和日常的设备检查工作。 6.解决当班期间发生的安全问题。 7.向其它班次协调交班记录上需要沟通的事项。 岗位要求 1.大专以上学历，有同岗位工作经验1年以上。 2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4.注重细节，工作有责任心，敢于承担责任，执行力较强。 5.有上进心和良好的学习能力和抗压能力。

•Responsible for the entire hotel's food safety management system. 负责整个酒店的食品安全管理体系。       •Attend necessary meetings and conduct training as directed by the Chief Operating Officer. 出席必要的会议并且按照营运总监的指示进行培训。          •Responsible for the daily audits and action plans and reports of the Food and Beverage Department. 负责餐饮部每天的审计和行动方案和报告。 •Responsible for training all staff in the kitchen and catering. 负责培训厨房和餐饮的所有员工。 •Maintain good communication with internal and external guests and team members. 与内外客人和团队成员保持良好的沟通。 •Daily contact is made and reports are recorded in a logbook for further correction and training. 每天进行联系，报告记录在日志本上以便做进一步的改正和培训。 •Knowledge of fire control and safety is required. 需要掌握火灾控制和安全方面的知识。 •Check and maintain the hygiene of the garbage room according to the standard. 按照标准检查和维持垃圾房的卫生。 •Review waste sorting methods. 与客人、供应商、政府、竞争者和其他团员保持联系。 •Encourage all kitchen members to make team work strong. 与财务一起组织和协调每月的存货。 •Directs food safety standards for all kitchen and catering team members. 指导所有厨房和餐饮团队成员的食品安全标准。 •Do some extra work to better maintain the hotel's food safety management system.   做一些额外的工作以便更好的维持酒店的食品安全管理体系。

•Familiarize yourself with the contents of the menu and drink list, and can explain it to the guests in detail.  熟悉掌握菜单及饮料单上的内容，并可以向客人做出详细解释。•Familiarize yourself with the food on the buffet table. 熟悉自助餐台上的食品。 •Respond positively to guest complaints and suggestions and give feedback to the restaurant manager with the necessary information. 以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐厅经理。 •In the service time with a positive attitude, efficient and accurate positioning and to meet customer requirements and needs. 在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。 •Proactively serve guests, meet any reasonable requirements of guests, and train staff to anticipate guests' needs. 积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。 •Ensure that all standards in the Customer Service Guide, Standard Service Manual are consistently and effectively implemented throughout the department. 确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。 •Service standards can be clearly explained to other employees. 可以清楚的向其他员工解释服务标准。 •Ability to evaluate the performance of other employees against service standards. 能够按照服务标准评估其他员工的工作表现。 •out in accordance with service standards. 确保日常部门的培训能够按照服务标准进行。

岗位职责 1、负责酒店中点点心的制作 2、严格执行食品卫生法则，把好质量关，搞好本区域卫生，要求工具清洁，摆放整齐 3、合理使用原材料，降低成本以便酒店获得最佳效益 岗位要求 1、 熟练面点制作工艺 2、 3年以上中点工作经验

岗位职责 1.准备所有的烤制配料及制作各种西点/ 面包等 2.做好并保持工作区域和设备的清洁工作 3.确保有足量的西点/ 面包供应 岗位要求 1.同等工作岗位上至少1年工作经验 2.熟练西点/ 面包制作工艺及高超技能 3.能适应倒班工作

The Four Seasons Hotel Hangzhou at West Lake is looking for E-Commerce Coordinator 电子商务协调员  who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: Commitment to supportive teamwork and open communication Responsibility for ongoing enhancement of their skills and performance Recognition of personal accountability for their own actions and the outcomes of those actions An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Plan, organize, direct and control the work of employees in the Banquet while ensuring exceptional service and attention to guests 岗位职责 1.    根据电商营销及销售计划，协助电商经理并跟进计划实施，完成营销目标； 2.    日常监控和追踪酒店电商平台数据，包括不限于流量、成交额、核销等数据 3.    负责粉丝群的日常互动与维护、协助直播活动及微信商城产品上架 4.    根据部门需求，搜集市场动态及信息，并总结汇报 5.    部门合同、付款等行政工作   岗位要求 1. 对本工作保有真诚、好奇及热情。 2. 乐观积极，思维开放，主动好学，态度认真负责，较强自驱力。 3. 本科及以上学历。有电商、市场、公关等部门的经历优先考虑。

The Four Seasons Hotel Hangzhou at West Lake is looking for Chinese Restaurant (Jin Sha) Junior Captain who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ▶ Commitment to supportive teamwork and open communication ▶ Responsibility for ongoing enhancement of their skills and performance ▶ Recognition of personal accountability for their own actions and the outcomes of those actions ▶ An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. Responsibilities 1. The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. 2. The ability to anticipate and service of guests requirements before requests are necessary.  3. The ability to serve and clear food and beverage items in an unobtrusive and professional manner.   4. The ability to be familiar with the wine list and in wine and beverage service including stemware used and appropriate garnishes. 5. The ability to complete opening and closing sidework as assigned and have all tables set according to standard. 6. The ability to present menus and explanations for all menu items as well as specials of the day.  7. The ability to greet each guest promptly, courteously, graciously with eye contact, a smile and good posture. 8. The ability to participate in each meal service, knowing how to set up for breakfast, lunch and dinner.  All menu items and preparation and service standards for all items. Etc…   Preferred Qualifications and Skills 1. College degree preferably specializing in hotel/restaurant management or equivalent experience is required. 2. Requires good reading and oral in the English language. 3. Ability to communicate professional and accurately via telephone. 4. Mandarin speaking is a must and work authorization in China is required 5. One to two years previous experience in a line, supervisory or senior server position in Food & Beverage. Join us and Enjoy… ※ An opportunity to build a life-long career with global potential and a real sense of pride in work well done ※ Best-in-industry training ※ Complimentary stays at Four Seasons properties (based on availability) with discounted meals ※ Incentive bonus/ competitive salaries ※ Employee service awards ※ Annual employee party/ social and sporting events   Learn more about what it is like to work at Four Seasons – Visit us: Offical Website: http://jobs.fourseasons.com/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Very East: http://job.veryeast.cn/784080  Wechat: 杭州四季HR

The Four Seasons Hotel Hangzhou at West Lake is looking for Food & Beverage Reservations Clerk 餐饮部预订文员 who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: Commitment to supportive teamwork and open communication Responsibility for ongoing enhancement of their skills and performance Recognition of personal accountability for their own actions and the outcomes of those actions An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Plan, organize, direct and control the work of employees in the Banquet while ensuring exceptional service and attention to guests Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.   Responsibilities 预订团队负责餐饮部各餐厅的预订包括：金沙厅，西湖餐厅，大堂吧。   1. 按标准的要求接电话，与客人确定预订细节，并做好预订记录。     Answer the phone according to standard requirements, confirm reservation details with guests and make reservation records.   2. 根据餐厅的状况，协调餐位的安排。     Coordinate table arrangement according to the situation of the restaurant.   3. 及时查看来自邮件与来自酒店与金沙厅的公众微信平台，回复邮件与微信。     Timely check and reply emails, hotel and Jin Sha WeChat.   4. 及时查看企业微信Reservations群与Teams，回复与跟进来自前台与礼宾部及其他部门的预订信息。     Timely check hotel WeChat work and Teams, reply bookings from front desk, concierge and other department.   5. 跟进定金的收取与记录（预订金沙包厢的客户，发定金需求的短信，确认收到定金之后要做好备注）。     Follow deposit receive and record when guests book PDR. Record guests information, send deposit message, remark detail after received deposit.   6. 预订金沙厅包厢的客户，确保在宴请前发送预订信息给客人。     Send confirmation message to guest who book PDR before they arrival.   7. 住店客人的预订需在下午3点之前填写好预订卡，让礼宾部帮助送到客人房间。     Ask concierge help and send confirmation card to in-house guests room who have dining reservation.   8. 按照客人的需求发送相应的包厢套餐菜单给客人，或告知经理客户的排菜需求，跟进并做好备注。     Send set menu to PDR guests according to their requirement, follow up guest require and take note.   9. 每天上午10点打电话给所有晚餐客人，确认预订；下午3点打电话给所有第二天午餐的客人，确认预订。     Confirm dinner reservation at daily 10 a.m. to confirm next day reservation at daily 3 p.m.   10. 每天晚班结束前，需将第二天已确认的菜单，或客人提前预订的菜肴，下预订单给厨房。     Before afternoon sheet closed, pass confirmed menu or reserved dish to kitchen.   11. 每天晚班结束前，整理第二天的预订表发送给餐厅与厨房。     Before afternoon sheet closed, send next day reservation to managers and kitchen.   12. 整理7天的预订Forecast，发送在Reservations群，让大家了解各餐厅预订概况     Send 7 days reservation forecast to Jin Sha WeChat work group. Preferred Qualifications and Skills 1. College diploma education or equivalent experience. 2. Requires good reading, writing and oral in both English and Mandarin. 3. Ability to communicate professional and accurately via telephone, email and on all communication applications. Join us and Enjoy… An opportunity to build a life-long career with global potential and a real sense of pride in work well done Best-in-industry training Complimentary stays at Four Seasons properties (based on availability) with discounted meals Incentive bonus/ competitive salaries Employee service awards Annual employee party/ social and sporting events

The Four Seasons Hotel Hangzhou at West Lake is looking for SPA Reception Guest Relations Officer who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ► Commitment to supportive teamwork and open communication ► Responsibility for ongoing enhancement of their skills and performance ► Recognition of personal accountability for their own actions and the outcomes of those actions ► An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. Responsibilities    1. The ability to follow proper payroll and key procedures. 2. The ability to verify the attendant staff is present. 3. The ability to greet all guests who enter the Spa 4. The ability to have a thorough understanding of every spa service including benefits, indications & contraindications 5. The ability to organize and schedule all guest bookings. 6. The ability to operate the Spa RA system for spa reservations and all other Spa Soft functions 7. The ability to read and update the daily log and communicate relevant information to the staff. 8. The ability to operate the computer, copier, fax and credit card machines. 9. The ability to produce all Spa reports as required by management. 10. The ability to process outgoing mail. 11. The ability to process all charges. 12. The ability to set up and handle gift certificates. 13. The ability to use guests name appropriately in all situations. 14.    The ability to copy and distribute materials. 15.    The ability to upsell treatments to guests when booking. Preferred Qualifications and Skills 1. Ideally a college diploma in hospitality 2. Twelve months of relevant industry experience 3. English and one additional language 4. Knowledge of the local language of the hotel where you will complete your training is desirable 5. Eligibility to work at the location of the hotel where you will complete your training is essential Join us and Enjoy… ► An opportunity to build a life-long career with global potential and a real sense of pride in work well done ► Best-in-industry training ► Complimentary stays at Four Seasons properties (based on availability) with discounted meals ► Incentive bonus/ competitive salaries ► Employee service awards ► Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://jobs.fourseasons.com/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Very East: http://job.veryeast.cn/784080  WeChat: 杭州四季HR

QUALIFICATION REQUIREMENTS: 任职资格： 1. Reading, writing and oral proficiency in the Chinese language. 具备良好的中文阅读，写作，口语能力。 2. Additional second language preferred. 最好掌握第二语种。 3. Able to work under limited supervision in a fast paced work environment. 能够在高压环境的管理下工作。 4. Good basic knowledge of food safety, hygiene and sanitation 良好的食品卫生安全基础知识。 5. Good basic knowledge of Chinese Cuisine 良好的中餐菜式基础知识。   JOB FUNCTIONS: 工作职责： 1. To follow proper payroll & uniform procedures. 遵守薪资&制服准则。 2. To be able to perform requested FS standards at the action stations when facing guest and providing with FS hospitality, Service Culture and Smile  在前场工作台面对客人时，遵守四季标准：服务理念和面带微笑。 3. To set up and complete the mise en place for lunch/dinner according to schedule & roster 根据计划&排班为午餐/晚餐做准备工作。 4. To prepare and plate menu items accordingly to established FS guidelines and food standards. 根据四季准则和标准准备出品的相关东西。 5. To operate all equipment safely and properly in the kitchen and also ensuring they are kept clean after use   安全地、合理地使用厨房设备并在使用后清洁。 6. To read all orders. 查看所有点单。 7. To prepare and present on a timely basis all foods for lunch/dinner service to established standard. 及时为中餐/晚餐准备和摆放所有食物，以达到标准。 8. To respect and accommodate server’s requests regarding guest’s personally, preference and request. 针对客人个人喜好事宜时，尊重并满足服务员的要求。 9. To handle food and rotate it accordingly to established procedures. 根据准则处理和贮藏食物。 10. To make requisition, obtaining proper signature, submit, pick up of all items needed for the day and the next day with assistance of the Sous Chef on duty  协助当班副厨师长申请、签字、上交和领取当日和次日所需原料。 11. To work closely with standard recipes and plate presentations in order to maintain standard of quality in production and presentation.  遵从食谱和摆盘，以确保出品质量。 12. To clean all work areas & throughout at the end of the shift including own fridge, freezer, gasket, knifes and cutting board. 下班时清洁工作区域，包括冰箱、冷库、刀具和砧板。 13. To ensure a neat, clean, sanitized and organized work area 保证工作区域整洁卫生。 14. To maintain a positive attitude toward changes and high level of professionalism 灵活应变、态度积极，保持专业水准。 15. To handle and report any accident immediately, no matter how minor. 处理和汇报突发事件，无论事情大小。 16. To maintain a good working relationship with other employees, providing instruction and      encouragement as needed. 和同事相处融洽，必要时提供建议支持。 17. To maintain a full line of communication with supervisors. 和主管保持良好沟通。 18. To respond properly in any hotel emergency or safety situation. 合理回应酒店的紧急事件。 19. To perform other tasks or projects assigned by hotel management and staff. 执行酒店分配的其他任务。

The Four Seasons Hotel Hangzhou at West Lake is looking for CORE (Communications and Reservations) GRO, who shares a passion for excellence and who infuses enthusiasm into everything they do.  We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:  ·       Commitment to supportive teamwork and open communication  ·       Responsibility for ongoing enhancement of their skills and performance  ·       Recognition of personal accountability for their own actions and the outcomes of those actions  ·       An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company    Join our team  We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."  Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.  SUMMARY 岗位概述 Our Core GRO are responsible for selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service. As well, the individual is responsible for ensuring our guests are well looked after from the start. As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core GRO ensures that all communication channels operate flawlessly, including the hotel’s phone and operating systems.   总机兼预订部接线员职责是销售酒店并且提供信息给预期的客人， 通过整合来电中所有酒店客房，水疗，餐厅/酒吧，客房服务的细节中捕捉和发现销售契机。 同时， 每位员工要确保我们的客人从始至终得到很好的照顾。作为对酒店的第一和整体印象，预订通讯部有着特殊的职责。 作为酒店的声音，总机兼预订部接线员应确保包括酒店电话以及操作系统在内的所有通讯渠道运行畅通。 ESSENTIAL FUNCTIONS核心职责 ·       The Core GRO is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone.  总机兼预订部接线员负责提供酒店的综合信息和遇到紧急情况时，通过电话联系相关人员为来电者提供帮助。 ·       The Core GRO oversees the entire sequence of service ensuring guest accommodations calls and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards. 总机兼预订部监督整个服务流程，确保住店客人来电和客房要求可以在规定时间内按照四季标准正确处理。 ·       We are looking for an individual who poses an affinity for guest service!  You will be an experienced customer service professional with excellent phone skills, ability to multitask, problem solve, and have a passion for hospitality service.  我们正在寻找对客服务有亲切感的人！你将会是那个具备优秀电话技巧以及专业对客服务经验，同时能处理多项任务，解决问题，极具酒店服务热忱的人。 ·       You will be a willing team player, comfortable with computer systems as well as communicating over the telephone. 你将是一位了解计算机系统以及电话沟通技巧的积极的团队成员。 ·       We are looking for candidates who have excellent personal presentation and interpersonal skills. The ideal candidate will also have a pleasant voice and a positive attitude. 我们正在寻找具备优秀个人表现和人际交往能力的候选者。理想的候选人也将具备悦耳的声音和积极的态度。        ·       This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required. The ability to assume responsibility of the department in absence of a manager is essential. 这个职位涉及到大量的对客联系，要求阅读，写作以及英语口语流利。在经理不在的情况下，有能力承担部门必不可少的责任。 ·       This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays. 这个职位要求申请人具备弹性工作制和适应所有包括周末和假期轮班的工作能力。 ·       Responsible for incoming calls to the mainlines and transfer the calls to the respective departments.  负责接听总机电话并转接电话到相应的部门。 ·       Responsible for HSKP, Laundry and Emergency calls from the guest room and satisfy guest’s inquiries with related departments by communication via Hotsos.  负责接听来自客房的关于管家部，洗衣服务和紧急电话的要求，通过Hotsos与相关部门沟通并满足客人需求。 ·       Be able to use the Hotsos and communication should be done correctly.  可以正确使用Hotsos（与相关部门）进行沟通。 ·       Responsible for Wake-up call request for in house guests.  负责住店客人的叫醒服务。 ·       Handle the incoming messages and fax for in house guest & internal guests.  处理住店客人和内部客人的往来信息和传真。 ·       Ensure to answer the calls for 24/7 and provide Four Seasons experience to the guest.   确保随时随刻（一天24小时，一周7天）可以接听电话并提供四季酒店服务体验给客人。 ·       Handle the voice message system.   处理语音留言系统。 ·       Handle the hotel’s telephone directory.   熟知酒店电话通讯簿 ·       Capture sales from in-coming reservations calls and coordinate details of each reservation.    通过接听预订来电及整合预订细节来抓住销售机会。 ·       Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head 打印每日部门，运营部门，市场销售，总经理，部门经理所需报告。    ·       Answer General Reservations e-mail, retrieve and distribute mail.  回复一般预订电邮，检索和分发邮件。 ·       Handle guest complaints in accordance with Four Seasons policy.  根据四季酒店政策处理客人投诉。 ·       Process WRO, Trust, Internal Reservations, and FIT reservations   运行全球，可信任，内部预订，以及散客预订。 ·       Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.    电话确认为非担保预订做担保，清除等候名单上的预订。 ·       Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist GRS in obtaining arrival times for VIPs or Special Attention guests.   打印所需的报告，以便于检查客人的特殊要求并且根据要求尽量锁住有特殊需求的房间。通知经理任何需要特殊关注的及VIP客人，并协助GRS获取VIP客人及需要特别关注客人的抵店时间。 ·       Monitor Front Desk reservations made night prior, address any reoccurring issues.   提前监控前台的晚间预订，解决任何出现的问题。 ·       Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival. 联系客人或者旅行负责人， 在客人抵达前确认其喜好或者需求差异。 ·       Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Manager. 预订员工免费房，在部门经理或总监的指导下处理员工亲友价格的预订需求。 ·       Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.   遵守四季酒店市场销售标准，和谐友好并且专业地与同事和计划委员会合作。 ·       Respond according to the crisis management plan to any resort emergency or safety situation.  根据危机管理计划应对任何紧急情况或安全状况。 ·       Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.    遵守四季酒店员工手册内的第一、二类工作守则及行为标准。   OTHER其他 To perform other tasks or responsibilities assigned by superiors. 完成上级分配的其他任务和职责。   KNOWLEDGE AND SKILLS任职要求 ·       Exceptional communication skills and command of English language 良好的英语沟通能力 ·       Additional language a definite asset for career growth 额外的语种可作为事业发展的有利条件。 ·       Completion of Post-Secondary Education in Hospitality or related field. 具备酒店管理或者相关领域的高等教育学历。 ·       Previous Experience in Reservations and/or Front Office on High Volume Call Center 有预订或者前厅的高频率处理来电的工作经验。 ·       Strong Customer Service, Multi-tasking, and Communication Skills. 较强的客户服务，多任务处理以及沟通技能。 ·       Knowledge of Opera Property Management System 具备酒店Opera管理系统的知识。 Join us and enjoy…  ·       An opportunity to build a life-long career with global potential and a real sense of pride in work well done  ·       Best-in-industry training  ·       Complimentary stays at Four Seasons properties (based on availability) with discounted meals  ·       Incentive bonus/ competitive salaries  ·       Employee service awards  ·       Annual employee party/ social and sporting events    Learn more about what it is like to work at Four Seasons – Visit us:  http://jobs.fourseasons.com/  https://www.linkedin.com/company/four-seasons-hotels-and-resorts  http://job.veryeast.cn/784080   Wechat: 杭州四季HR

The Four Seasons Hotel Hangzhou at West Lake is looking for  People and Culture Coordinator  who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ►   Commitment to supportive teamwork and open communication ►   Responsibility for ongoing enhancement of their skills and performance ►   Recognition of personal accountability for their own actions and the outcomes of those actions ►   An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.   Responsibilities 1. Perform administrative skills such as typing, filing, copying, faxing and answering telephones according to Four Seasons standards  2. Assist with recruitment process including responding to applications and resumes, checking references and processing new hire paperwork.  3. Maintain and update all computer records.   4. Maintain confidentiality of information in the department including conversations, personal information and medical files.  5. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.  6. Maintain a clean, neat and organized work area.  7. Work harmoniously and professionally with co-workers and supervisors.  8. Maintain and update bulletin boards in service area for sharing company information with all staff.  9. Complete all payroll records for proper signature. 10. Run monthly, quarterly and annual reports from HR computer system. 11. Assist with planning and execution of all employee relations events. 12. Check HR internal mailbox and post outgoing HR mail. 13. Assist with quarterly locker checks. 14. Other tasks assigned by superiors. Preferred Qualifications and Skills 1. College degree preferably specializing in hotel/restaurant management or equivalent experience is required.     2. Requires good reading and oral in the English language. 3. Ability to communicate professional and accurately via telephone. 4. Mandarin speaking is a must and work authorization in China is required   Join us and Enjoy… ►   An opportunity to build a life-long career with global potential and a real sense of pride in work well done ►   Best-in-industry training ►   Complimentary stays at Four Seasons properties (based on availability) with discounted meals ►   Incentive bonus/ competitive salaries ►   Employee service awards ►   Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://jobs.fourseasons.com/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Very East: http://job.veryeast.cn/784080  WeChat: 杭州四季HR