Install brand values and standards into staff so they fully understand
and believe in the brand.
向员工推行品牌价值和标准，以保证员工能理解并相信品牌。
Maintain brand standards on a day to day basis, contribute to brand
review, so brand remains relevant and appropriate to customer needs.
每天都应保持品牌标准，为品牌评估做贡献，以便品牌保持与宾客需求的相关性和合适度。
Recruit staff who reflect SPA & Health Club Standards in line with
company procedures.
招聘符合水疗及康体中心政策和程序的员工。
Induct staff thoroughly, ensuring a comprehensive understanding of the
company and customers, their role and expectations.
引导员工完全和全面理解宾客和酒店，他们的角色和期望。
Train staff, utilizing company courses, so they perform to company
expectations.
使用酒店的课程培训员工，以期员工得到酒店的期望。
Develop staff, so they can progress within the company, and fulfill
career aspirations.
在酒店内部发展员工，实现他们的职业期望。
Review performance regularly; job chats at least monthly initially, and
then a minimum of six monthly appraisals.
定期进行员工业绩评估，工作交谈，开始每月至少一次，以后至少每半年一次。
Treat staff fairly and consistently, using the disciplinary procedure
for instances of misconduct.
对待员工公平和有连贯性，如果有违纪行为，对员工进行纪律处分。
Screen all potential club users using company approved procedures, to
spot risk factors and identify objectives.
对潜在会员进行审批，发现风险因素，确定目标。
Design and deliver a programme of classes that meets member’s needs,
and brand standards.
设计并教授符合品牌标准和会员需要的课程。
Instruct guests and members in the use of facilities and gym equipment,
so it is safe, fun and beneficial.
指定宾客和会员正确使用健身器材，确保运动是安全，有趣和有益的。
Constantly monitor competitors, using information to recommend changes
in strategies.
经常了解竞争对手，利用掌握的信息提出策略改变。
Liaise with DOR, GM, DOSM over best approaches to marketing, and
monitor success of each.
同房务总监，总经理以及市场营销总监联络，了解市场营销的最佳方法，并实施以取得成功。
Constantly review membership mix, rates to ensure optimum.
经常审核会员组合以及价格以保证最合理的收益。
Maintain retention at agreed levels, and monitor non renewals, action
as appropriate.
根据同意的标准保持会员，监控合同不续签的情况，并采取相应的措施。
Drive all retail activities in club (including beauty, sports retail,
food and beverage) ensuring effective marketing, sales promotion.
驱动俱乐部的所有零售活动 （包括美容，体育，餐饮），确保有效的市场有效和销售推广。
Drive all other secondary spend activities in club (including personal
training, guest fees, class income) ensuring effective marketing, sales
promotion, sales, achieve club
GOP targets.
驱动所有其他的消费活动（个人培训，客人费用，课程收入），确保有效的市场营销，销售推广以期达到俱乐部的GOP目标。
To assist in review of the annual budget and identify short term
objectives to achieve targets.
协助评估年度预算，确定短期目标，达成长期目标。
Establish and attain key business objectives relating to all areas of
club Performance.
建立和保持俱乐部在各个方面的关键业绩目标。
Review financial performance on a daily, weekly, monthly basis, take
remedial action as appropriate. Provide accurate weekly and monthly figures as
requested and submit by deadlines.
按日、周、月评估财务业绩，根据需要采取适当的行动。根据要求提供准确的月度数据。
Comply with company grooming and uniform standards.
保持员工遵循酒店的礼仪和制服标准。
Comply with timekeeping and attendance policies.
遵循计时和出勤的政策。
Actively participate in training and development programmes and
maximize opportunities for self-development.
积极参加培训与发展课程，利用各种机会提升自己。
To maintain the appropriate attitude and physique to reflect and
promote the image of Health Club Customer Service.
保持合适的态度和身体姿态，提升康体俱乐部的客服形象。
Demonstrate service attributes in accordance with industry expectations
and company standards to include:
根据行业期望和酒店的标准展示服务特点，包括：
1. Being
attentive to guests.
关注宾客。
2. Accurately
and promptly fulfilling guest requests.
准确和迅速完成宾客的要求。
3. Understand
and anticipate guest needs.
了解并预想到宾客的需求。
4. Maintain
a high level of knowledge which will enhance the guest experience.
保持高水准的知识，提升宾客体验。
5. Demonstrate
a service attitude that exceeds expectations.
展示超出预期的服务态度。
6. Take
appropriate action to resolve guest complaints.
采取适当的行动解决宾客投诉。
7. Appreciate
the dynamic nature of the health club industry/hotel industry and extend these
service attributes to all internal
customers.
喜欢康体俱乐部/.酒店行业的动感魅力并将此服务特点传递给内部客人。
8. To
assist in the promotion of the health club/hotel by being involved in a variety of activities,
in accordance with the budget.
根据预算餐饮各种活动，协助推广康体俱乐部/酒店。
9. Maintain
a high level of product and service knowledge about all health clubs and
Kempinski Hotels in your region.
保持对区域内凯宾斯基酒店和康体俱乐部的产品和服务的高度认知。
Demonstrate an understanding and an awareness of all policies and
procedures relating to Health, Hygiene and Fire Life Safety.
对健康、卫生和消防安全的政策与程序的理解和敏感意识。
Familiarize yourself with emergency and evacuation procedures.
熟悉紧急疏散程序。
Assist in the maintenance of all facility equipment and carry out minor
repair work.
协助所有设备的保养，并能进行简单维修工作。
Assist in the monitoring and control of the pool and spa in relation to
those standards as given in the Maintenance / Pool & Spa Manuals.
协助监控泳池和水疗的维护标准。
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