Supervise the safety & security departmental operations, ensuring adequate patrol patterns and frequencies are maintained to ensure the safety and security of guests and associates. 指导监督本部的运作,保证巡视工作的正确执行,确保客人和同事的安全。 Responsible for checking all fire, life and safety equipment are within the expiry limits (such as hand held chemical extinguishers). 负责检查消防和安全救生设备的使用寿命。(例如手持式化学灭火器等等)。 Liaise with the Chief Engineer in regards to practical training of staff associates in elements of fire fighting, safety inspections, evacuation etc. Ensure regular training sessions are held with the hotel’s fire-fighting team to establish and maintain require kill level. 与总工程师合作对员工进行灭火,安全检查和消防疏散等基本知识的培训和演练。定期对酒店消防队进行培训演习以培养和保证消防队伍的技术水平。 Ensure prompt reporting of maintenance issues by safety & security officers as they record them during their patrols 确保保安员将巡视记录中的维修问题及时报告给工程部。 Conduct random bag inspections of associates entering and leaving the building. Ensure asset removal policy is adhered to, to prevent hotel assets being removed from the hotel without the proper authority. 在员工进出酒店时对其包裹进行随机的检查。遵循酒店财物管理的原则,在未得到特许的情况下严禁酒店财物外流。 Follow prescribed practices to ensure theft and pilferage of goods is minimized. 遵照酒店准则将偷盗事件的发生率降到最低。 Provide escort services for associates carrying cash, where required. 如有需要,应对携带大量现金的同事提供护送服务。 Maintain perimeter patrols at points of entry and egress to ensure that all people within the hotel environs have a genuine purpose to be there and are not loitering or are present for other reasons. 在酒店的出入口安排外围巡视点,以确保在酒店周围无闲杂人等。 Carry out random checks to ensure master keys, which have been issued, are all accounted for and in the possession of the staff that have accepted responsibility for them. 随机抽查万能钥匙的分配情况并明确钥匙的持有人的责任。 Conduct random inspections of the hotel to ensure that safety and security practices are being followed, Fire exits are not blocked, equipment is not obstructing fire hose reel doors, clearance between stacked goods and sprinkler heads is sufficient etc. 对酒店进行随机检查,以保证酒店内安全保卫措施的实行,如防火门的通畅,水龙带门前无设备堆放,各货物堆放区间的清洁和和喷淋头的充足等等。 Counsel, train and maintain the morale of the safety & security associates to ensure they are performing to the standard required. 对保安部员工进行讲解和培训以保持职业士气,确保员工按标准实施保卫工作。 Ensure a member of the department is in attendance at all safety & security related incidents within the hotel. Review reports submitted and conduct a follow up investigation to uncover how the accident/incident occurred, the person(s) responsible (taking necessary further action) and how this can be prevented in the future. 确保有一名部门成员参加酒店内部发生的有关安全保卫的事件的处理过程。认真审阅事故报告,开展调查工作以找出事件的起因,责任人(采取必要的措施),并考虑如何在今后杜绝此类事情的发生。 Design internal reporting systems required by the department. 制定内部的报告系统。 Develop procedures for implementation and monitoring of reporting systems, keeping trace of all accidents and incidents for internal and external reporting purposes. 不断发展完善执行程序,监督报告系统,对所报告的发生于酒店内外的事件进行跟踪。 Ensure compliance with business operations laws. 遵守行业法规。 Establish an image in keeping with Marriott expectations for a five star hotel. 树立起与万豪酒店相配的职业形象。 Develop and review performance standards for operations in the department. 回顾和发展部门内的执行程序的标准。 Coordinate operations within and between other departments/units and cultivate good working relations. 协调部门内部以及各部门间的工作,培养良好的工作关系。 Monitor productivity of the unit. 对各部分的生产力进行监督。Manage training of associates and development using the Marriott Human Resources Management System. Ensure that a planned training business plan is in place and regular training is carried out on a one-on-one or group basis. 推广使用万豪人力资源部管理系统的模式对员工进行培训。制定出业务培训计划,实施定期的单独培训和以小组为单位的培训工作。 Assist with the planning and delivery of orientation programs for all new associates. 协助制定和实施新员工的培训规程。 Implement performance appraisals, providing regular guidance and goal setting where appropriate. 实施工作评估,定期提供指导和制定正确的工作目标。 Abide by S.T.A.R Service Standards. 在工作中遵循明星服务标准。 Take appropriate action to resolve guest complaints. Communicate with guests in a manner, which promotes goodwill, trust and satisfaction. 采取适当的方法解决客人投诉。通过与客人交流,建立起友好、信任和满意的对客关系。 Be familiar with current first aid and fire emergency procedures and ensure all security is ready to respond as per established procedures. 熟悉急救程序及消防紧急措施,确保每一位保安部员工都能训练掌握酒店得既定工作程序 Ensure a high level of cleanliness & tidiness is maintained in you are the work area Maintain personal presentation standards to hotel and Marriott standards. Demonstrate professional attitude and behavior at all times. 保持工作区域的高度清洁和整齐。按照万豪酒店的标准保持个人仪表,在任何时候表现出职业风范。 Develop appropriate administrative policies and procedures in accordance with hotel goals and guidelines 按照酒店的目标和指导方针制定适宜的工作政策和程序。 Abide by the Hotels Policies and procedures, Marriott Code of Conduct and the hotel’s Associate Handbook. 遵守酒店的工作政策及程序,遵守万豪的运营规则及员工手册中的条款. Interact with departments and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication. 以积极专业的态度与酒店内部各部门及同事沟通,建立起良好的工作关系,增强团队精神确保有效的双向交流。 Prepare and maintain files, reports, letters, memorandums and other relevant business documentation. 准备并保存各类文件、报告、信件、备忘录及其他相关业务资料 Ensure all reporting and servicing deadlines are met on a timely basis. 保证所有报告和服务都按时完成 Responsible for establishing and maintaining good working connections and relations with PSB. Carry out other tasks as directed by your supervisor. 要与公安机关建立起良好得工作关系,并在工作中积极沟通合作。完成你上级交待的其它任务