Primary Responsibilities主要职责
Reporting to Executive Chef & Director of F&B, responsibilities and essential job functions include but are not limited to the following:
• Maintain complete knowledge of all food & beverage services & outlets, hotel services/features and hours of operation.
• Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Handle inquiry and according to departmental procedure. Handle telephone calls for Food & Beverage Dept., answers all queries regarding the F&B.
• Handles restaurant reservations as required.
• In house menu. Lay outing and printing.
• Handle guest complains by following instant pacification procedures ensuring guest satisfaction.
• Provide administrative support and prepare business communications for F&B Director & Executive Chef ,and assists Outlet Managers when necessary and time allows.
• Create and maintain filing systems for departmental records, reports, etc.
• Formulates SOP/process briefs as requested/directed by the F&B Director.
• Maintains and completes Guest Comments monthly summary reports.
• Handles special tasks as assigned by the F&B Director (e.g. Special promotions and programs in the outlets etc.)
• Prepare regular departmental reports as assigned.
• Coordinate travel arrangements, hotel reservations as required by the F&B Director
• Document and maintain appointment calendar for F&B Director as required.
• Attend designated meetings. (F&B Meeting/F&B Promotions Meeting) Take minutes & distribute as directed.
• Maintain office and stationery supplies for the F&B department.
• Responsible for preparing the monthly timesheet for F&B administration.
• Filing of daily Night Audit Reports or logbooks.
• Record expenses for all areas (Daily tracking of expenses and Purchase Orders).
• Codes all purchases requests Prepares critique on a monthly basis, directed by F&B Director.
• Ensure completion of vacation schedules/ management schedules.
• Maintain F&B share drive as directed.
• Other tasks as assigned.
直接汇报上级为餐饮总监和行政总厨，该职位的责任和基本职能包括但不仅限于以下内容：
• 全面了解所有餐饮服务和门店、酒店服务/特色和营业时间。
• 全面了解并遵守所有酒店和部门政策和程序。
• 3响之内接听电话，使用正确的称呼和电话礼仪。根据部门程序处理询问和投诉。处理餐饮部的电话，回答所有有关餐饮的问题。
• 按要求处理餐厅预订。
• 打印和排版菜单
• 遵循程序即时处理客人投诉，确保客人满意。
• 为餐饮总监提供行政支持和准备业务沟通，并在必要和时间允许时协助门店经理。
• 创建和维护部门记录、报告等的归档系统。
• 根据餐饮总监的要求/指示，制定SOP/流程简报。
• 维护并完成客人意见月度总结报告。
• 处理领导分配的特殊任务（如门店的特殊促销和计划等）
• 按照分配的要求定期编制部门报告。
• 按照餐饮总监的要求，协调旅行安排和酒店预订
• 根据需要记录并维护餐饮总监和行政总厨的预约日历。
• 参加指定会议（餐饮会议/餐饮促销会议）按照指示做会议记录并分发。
• 维护餐饮部的办公用品和文具用品。
• 负责编制餐饮管理的月度时间表。
• 提交每日夜间审计报告或日志。
• 记录所有区域的费用（每天跟踪费用和采购订单）。
• 在餐饮总监的指导下，每月对所有采购申请进行编码。
• 确保完成休假计划/管理计划。
• 按照指示保持餐饮共享动力。
• 分配的其他任务。
Knowledge and Experience知识和经验
• Has to be able to handle confidential information appropriately
• Ability to handle multiple tasks simultaneously
• Ability to prioritize responsibilities
• Ability to resolve situations involving guest challenges
• Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage
• Must be fluent in Mandarin
• English as a second language an asset
• 必须能够适当处理机密信息
• 能够同时处理多项任务
• 能够优先考虑责任
• 解决涉及客人挑战的情况的能力
• 精通Microsoft Word、Excel、Power point和互联网使用
• 必须能流利地使用普通话
• 英语作为第二语言
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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