·
Deliver Food and Beverage
service of high standard and in accordance with departmental standards and
procedures
·
按照部门的规范和程序提供高标准的餐饮服务。
·
Develop departmental standards
and procedures to promote salesmanship, beverage creativity and profit
·
为销售，饮品创新和利润制定部门的规范和程序。
·
Communicates to his/her
superior any difficulties, guest comments and other relevant information
·
与上级领导交流有关疑难，客人意见和其它相关信息。
·
Delivers daily briefings and
attends other Food and Beverage meetings as scheduled
·
召开每日例会和参加计划好的餐饮部会议。
·
Delivers prepared training
sessions in line with a departmental monthly calender
·
按照部们的月度活动日历提供制定的培训课程。
·
Prepares for service by
ensuring the department’s:
·
确保部门的以下各项工作就绪为客人提供服务：
o
Grooming is impeccable and in
accordance with ICHG personal presentation standards
o
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o
Equipment is clean
o
设备干净
o
Equipment is sorted and stored
o
设备分类且存放好
o
Glassware is polished
o
玻璃器皿擦亮
o
Requirements for special
occasions are ready
o
特别活动的要求准备就绪
o
Music is on
o
放音乐
o
Lighting is on
o
开灯
o
Outlet is ready for service and
guest comfort
o
酒吧准备就绪为客人提供舒适的服务。
·
Carries out effective service
by ensuring all staff are aware of their role in:
·
确保所有员工了解自己的职责高效的提供服务：
o
Greeting and seating guests
o
迎宾并安排客人就坐
o
Explaining and up-selling daily
beverage specials
o
说明并推销每日的特价饮料
o
Processing food orders
accurately
o
准确的下食品单
o
Using trays and tray jacks
effectively
o
有效的利用托盘和托盘架
o
Quickly taking food and
beverage orders
o
快速的为客人写餐饮订单
o
Ensuring payment methods are
handled accurately
o
确保准确的处理付款方式
o
Ensuring working areas are
cleaned and re-set quickly
o
确保工作区快速的清洁和重新摆放整齐
o
Ensuring the bar is clean
o
确保吧台干净
o
Regularly cleaning ashtrays
o
定时清理烟灰缸
o
Conversing with Guests in
relation to the food and beverage products
o
与客人交谈有关的餐饮产品
·
Carries out effective beverage service
by ensuring:
·
通过确保以下内容高效的提供饮品服务：
o
Beverages are up-sold and
regularly replenished, abiding by responsible alcohol service regulations
o
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o
Converse with Guests about
wine, advising the types and styles of wine, taking wine orders and serving
wine
o
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o
Promoting and selling cocktails
to guests
o
向客人推销鸡尾酒
o
Making and presenting cocktails
o
调配和装饰鸡尾酒
o
Coffee and tea is served hot
and in accordance with standard
o
按规范提供热的咖啡和茶
·
Patron care standards are
adhered to by ensuring:
·
通过确保以下方面遵守宾客服务规范：
o
Guests are advised on alcoholic
beverages
o
给予客人有关酒精饮料的建议
o
The strengths of alcohol is
advised and guests are advised as to their effect
o
告知客人酒精强度，并告诉客人对他们的影响。
o
Compliance with legal
provisions of local liquor codes
o
遵守法律规定和地方酒精饮品条例
o
Level of intoxication of guests
is assessed and appropriate action taken
o
评定客人的醉酒程度并采取必要的措施
o
Advise guest on the hotel’s
policy of smoking
o
通知客人酒店的吸烟规定
o
Monitor factors which interfere
with the total experience of the guest
o
监测影响客人总体体验的各方面工作
·
Cellar operations are carried
out including:
·
酒窖管理包括：
o
Correct use of refrigeration
system
o
正确的使用冰箱系统
o
Effective operation of the
post-mix syrups bulk dispense system
o
有效的使用后混合桶装糖浆分装设备
o
Operating the beer reticulation
system
o
使用啤酒过滤裝置
o
Adhering to stock control
procedures
o
遵循存货管理程序
·
Take appropriate action to
resolve guest complaints
·
正确处理客人的投诉。
·
Requisition bar items according
to bar stocks
·
根据酒吧存货量领取酒吧物品。
·
Train bar attendant, wait help
and bus help in basic beverage knowledge and beverage service
·
为酒吧侍应生提供基本的饮料知识和饮料服务的培训。
·
Complete spillage report and
submit to Food and Beverage manager at the Conclusion of each shift
·
填写洒酒单并在每班结束后交给餐饮经理。
·
Assist the Food and Beverage
Manager to source and review outlet musicians
·
协助餐饮经理寻找和审评音乐师。
·
Assist to promote the musicians
·
协助乐师的推广工作。
·
Design promotional material
which is aimed at increasing revenue, covers and profit for the Bar with the
approval of the Food and Beverage Manager
·
设计以增加收入，人数和利润为目的的酒吧宣传材料，然后由餐饮经理审批。
·
Works with Superior on manpower
planning and management needs
·
和上级领导一起进行人力规划和管理需求。
·
Works with Superior in the
preparation and management of the Department’s budget
·
和上级领导一起编制和管理部门预算。
