Job Purpose:
The incumbent shall assist with themanagement, support, and optimization of our Property Management System (PMS),Central Reservation System (CRS) as well as connected Hotel systems. This roleinvolves technical support, training, implementation, system maintenance,vendor management, project coordination, and ensuring alignment with both localand corporate IT strategies. The ideal candidate should have a background inhotel management systems, project management, and vendor relationships.
Key Result Areas：
Primary
To
drive effective and efficient use of Banyan Group’s current and future
Property Management Systems and Central Reservation Systems to meet Banyan Group’s long term goals.
To
monitor Opera Cloud eco-system health, specifically to the OXI, OHIP, IFC
and other system interfaces, ensuring optimal performance with
third-parties systems.
To
provide first level of IT support to Commercial Support Team and Hotel
users for the enterprise systems including PMS, CRS, and other connected
systems.
To
provide guidance on new initiatives, connectivity requirements for new
hotels/systems
To
ensure Hotel IT Managers conduct regular user audits and system accesses
are up to date
Appointed
Opera Administrator to audit and upkeep Opera Pre-Implementation Workbook as
per Banyan Group Standards for new and pre-opening hotels
Project
Management for new opening hotels’ configuration, UAT, activation and OXI
related interfaces to third party systems (and not limited to) Revenue
Management System, Sales and Catering System, Central Reservation System
To
assist Commercial Support team in coordinating vendor support if required
Availability and
uptime of systems – hotel, corporate office and external office.
Secondary
Configure/Maintain
existing Oracle Opera environment(s) (remotely, with travel as-needed).
Apply
technical knowledge and systems experience to address hotel business
requirements.
Streamlining
policies and procedures related to key Hotel business systems and
applications.
Implementing
processes and procedures to ensure the highest level of stability,
resilience and optimisation of systems/applications.
Management
of downtime and service interruption to help guide swift recovery with
minimal business impact.
Proactive
management of applications and assessment of emerging trends to ensure
evolution of system roadmap.
Strong
vendor relationships and SLA / performance measurement and management of
key vendors.
Monitor
daily progress of Oracle Opera related projects and provide timely
detailed updates to Head of IT as well as other key stakeholders.
To
undertake any other projects and/or tasks as assigned by Senior Director
ICT
Project
management coordination for hotels go-live interface
Liaison
with Hotels and Opera support for any escalation during go-live
Troubleshoot
property interfaces and issues with Oracle Support
Support
New User training on Opera Applications if needed
Travel
as needed to properties to conduct system training, refreshers, or
implementations
Essential Job Skills
Experience
or Knowledge of hospitality operations.
Knowledgeable
in Opera Property Management System and Opera Central Reservations systems.
Excellent
communication and interpersonal skills, with the ability to work
effectively with cross-functional teams and stakeholders.
Possesses
proficiency in MS Office (Outlook, Excel and Word)
Strong
technical problem-solving skills and ability to troubleshoot complex
issues.
