岗位职责: 1. Establish positive customer, employee, and social relationships 建立良好积极的客户关系，员工关系，以及社会关系 2. Keep team spirit. Actively cooperate with others to achieve common goals 时刻保持团队精神。与他人积极合作以达到共同的目标 3. Understand the objectives, policies and codes of conduct of the hotel/department to achieve the achievement of the KPIs of the hotel 了解酒店/部门的目标、政策及行为准则，实现酒店主要KPI的完成 4. Maintain a professional and positive attitude when communicating with various departments and other associate to ensure positive teamwork and effective two-way communication 在与各部门及酒店员工沟通时应保持专业积极的态度， 确保积极的团队合作及有效的双向沟通 5. Participate in regularly organized departmental meetings. Timely grasp the information of departmental business activities 参加定期组织的部门会议。及时掌握部门经营活动信息 6. Attend necessary training, events and meetings as required 按要求参加必要的培训、活动及会议 7. Complete other tasks assigned by superiors 完成上级交代的其他工作任务 8. Maintains a comprehensive calendar file to ensure required reports are properly prepared and submitted on a timely basis. Distributes incoming/outgoing mail; gathers reference materials and assists in preparation of supportive documents 维护一个完整的日历，以确保所需要的报告的准备和及时提交。分发传入/传出邮件；收集参考资料，协助准备支持性文件 9. Answers correspondence and composes memoranda, speeches and letters from verbal outline or stored examples 回答信件，从口头的提纲或储存的例子中得到的备忘录，演讲稿和信件 10. Answers and screens incoming telephone calls 筛选并接听来电 11. Manage calendar to include scheduling for maximum productivity for department to include vacation schedules 管理日历，包括为部门提供生产力的计划，及休假计划 12. Manages VIP itineraries 管理贵宾行程 13. Prepares letters to address guest complaints 准备好处理客人投诉的信件 14. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies 遵从公司的考勤指导方针，并坚持管理，部门和公司的政策 15. Effective problem-solving skills to include the ability to collaborate with others 有效的解决问题能力，包括与他人合作的能力 16. Review and prioritize email communications 审查并优先使用电子邮件沟通 17. Coordinate travel needs for the department 协调部门的出差需求 18. Manage administrative paperwork flow for the department to include HR administrative needs 为部门管理行政文书工作，包括人力资源管理需求 19. Responsible for menu design and formatting 负责菜单的设计和格式 20. Track and prepare all purchase orders 跟踪并准备所有采购订单 21. Track performance reviews 跟踪绩效考核 22. Decorating for holidays 节日布置 23. Coordinate the department orientation of new employees 协调新员工的入职培训 24. Coordinate press releases with the PR department 与公关部门协调新闻稿 25. Distribute monthly operations reports 每月发布运营报告 任职资格: Previous hospitality experience preferred 有酒店行业从业经验优先 Fluent in both verbal & written English & Mandarin 出色的普通话及英语的口语和写作能力 Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. Bi-lingual is encouraged 能够流利地使用当地语言进行口语及书面的沟通。鼓励双语 Must have the proven ability when working with confidential information 在处理机密信息时必须具备已证明的能力 Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business 有能力与同事建立良好关系，确保团队合作是做生意的主要方式 Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy 优秀的客户服务技能。用机智和外交来应对困难或有压力的情况 Must be extremely computer savvy to include typing at least 60 wpm 精通计算机，包括键盘输入每分钟60个单词以上 Microsoft Office knowledge required 需要微软办公软件相关知识