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薪资: 4千-5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:北京-朝阳区

The incumbent is responsible for coordinating all incoming calls and requests addressed at the Property Reception Counter, handling the check-in and check-out formalities of apartment tenants and following-up in order to ensure tenants' satisfaction. RESPONSIBILITIES: - Handles and coordinates all inquires coming in through the service hotline 4411 and/or face-to-face at the Property Reception Counter in compliance with all policies, procedures and standards. Follows-up promptly to ensure tenants' satisfaction.- Handles and coordiates check-in formalities for incoming tenants according to relevant procedures, including computer reservation, guest registration in conjunction with the Security Department, g-mail check-in notice to various departments, keys with respective hand-over form, welcome amenities such as fruit basket, flowers, tenant card for apartment tenants etc.- Handles various check-out fromalities for departing guests according to relevant procedures, including apartment & mailbox key collection, discount card collection and providing assistance in departure arrangements as may be required by the tenants.- Participates in the selection, training, developing and managing of the performance of Receptionst and Vocational School Trainees under her/his supervision in order to ensure the efficient running of the Property Reception Counter.- Receives, registers, proceeds and follows-up all engineering related maintenance requests and conducts courtesy calls to the respective tenants to verify if the problem has been

薪资: 6千-8千 经验:1年以上 企业类型:商场
地区:海南-海口 食宿:提供吃

岗位职责1.负责客服部辖区的日常工作,监督检查客服、前台、物业管家等各管区执行服务规范、工作流程的质量,不断改进和提高工作质量和工作效率。2.负责制定客服部每年度的工作计划、物品的成本预算和统计工作,做好本部门成本控制工作。3.负责客户投诉和突发事件处理,协调各相关部门,信息资料整理归档建库,报上级领导。4.负责物业各部门员工的专业技能培训。5.定期探访业户,收集业户意见,及时向总经理及相关部门反映。6.建立完善的客户档案,做好客人信息的维护及后续工作。7.积极完成上级领导交办的任务。岗位要求1.能力:诚信正直,有耐心和责任心;良好的沟通和表达能力,良好的心理素质,能应付各种突发事件,能承受较大的工作压力;沉稳,热爱客户服务工作,有良好的服务意识和有很强的团队合作精神。2.专业要求:酒店管理等相关专业。3.工作经验:5年以上相关岗位从业经验,其中具有2年以上的培训工作经验。

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