岗位职责 Job responsibility 1. 熟知当天订餐情况，注意记录宾客的特别活动(如生日庆祝会)，应及时向主管汇报。 Be familiar with the order of the day, note the special events (such as birthday celebration), report to the supervisor in time 2. 替宾客存取保管衣物，并询问有无贵重物品，贵重物品提醒宾客自行保管。 Deposit and keep the guest's clothes and ask if there are any valuables. Remind the guest to keep the valuables by himself 3. 迎接宾客，引导宾客到预订台位或宾客满意的台位。 Greet guests and guide them to a reservation or guest satisfaction table 4. 客满时，负责安排好后到的宾客，使宾客乐于等位。 When the guests are full, be responsible for arranging the guests who arrive later and make them happy to wait 5. 随时注意听取宾客的意见，及时向上级反映,随时注意在接待工作中的各种问题，及时向上级反映和协助处理。 Pay attention to listen to the advice of guests at any time, timely report to the superior, pay attention to all kinds of problems in the reception work at any time, timely report to the superior and help to deal with. 6. 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息.向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。 Master and use polite language, answer the phone and ask for basic information. Introduce various dishes, drinks and special dishes to attract guests to the restaurant 岗位要求 Job requirements 1.初中毕业或具有同等学历，有餐饮或其他服务行业工作经验者优先。(实习生、应届毕业生也可） Junior high school graduate or equivalent, working experience in catering or other service industry is preferred. (interns and fresh graduates are also allowed) 2.有一定的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。 Have certain service skill skill and certain strain capacity, can handle the general problem in the service properly. 3.掌握餐厅服务规程，工作主动、热情、认真，责任心较强。 Master restaurant service rules, work initiative, enthusiasm, serious, a strong sense of responsibility.