1.制作精美的西餐美食； 2.确保食品卫生符合标准； 3.保持厨房干净整洁； 4.严格落实卫生防疫标准。

【岗位职责】 1.保持和内部员工的畅通沟通。 2.为员工的询问提供准确而正确的回答及解释。 3.制订并维护当前薪金发放的各个环节，回答员工对薪金发放的质疑。 4.准备已辞职员工的薪金支付。 5.负责员工的加班、请假事宜及纪录。 6.负责核查酒店员工入职和离职手续。 7.协助人力资源部经理处理员工保险福利等事宜。 8.核对薪金中自动扣除，如养老保险金和住房公积金等。 9.管理有关薪金的档案资料。 10. 与外部的数据处理，保持良好的合作关系。 11. 与劳动局保持联系，以保证薪金发放的准确性，并保管好劳动合同的复印件。 12. 根据人力资源部经理的要求，配合竞争对手关于薪金的调查。 13. 与其他部门保持良好的合作关系。 14. 更新月度人数报告，流动率报告等相关的人力资源报告。 15. 负责员工的个人变动表如转正，升职，离职等记录并归档。 16. 监督并保证所有人员信息的更新并输入电脑。 17. 管理员工宿舍，并符合酒店的各项标准。 18. 完成任何其他合理的职责和被指派的职责。 【岗位要求】 1、具有普通院校大专以上或同等学历，人力资源、管理或相关专业。 2、熟悉国家及本地法律。 3、掌握工资、聘用及福利管理技巧。 4、了解酒店员工的服务工作规范和质量标准的要求。 5、基本掌握计算机技能。 6、具有良好的沟通能力和协调能力。 7、 具有较强的文字综合能力和口头表达能力。 8、至少两年相关酒店人力资源部工作经验，或与此相当的教育和相关工作经验结合的背景。

五官端正，身体健康，有意向从事服务行业者

负责审核，处理和及时支付所有酒店费用并进行系统输入，准备费用分析报告及其他相关数据，每月负责应付账款月底关账。  To be responsible for the auditing, processing timely payment of all hotel’s disbursements and recording in the accounting system. To prepare expense analysis and other reports information and monthly account closing.

1.      Sign in for attendance in full uniform, uniform must be cleaned and presentable. Always check personal hygiene and be well groomed in appearance. Always wear a clean and well-polished shoe.    身着干净整洁的制服签到。时刻保持个人卫生和良好的仪容。工鞋应保持干净光亮。 2.      Always be friendly and keep smiling under any circumstances. 任何情况下都应面带微笑并保持友好的态度。 3.      Responsible for the daily exchange all staff uniforms according to the established procedures. 遵照既定程序，负责所有员工制服的日常对换。 4.      Responsible for exchange F&B outlets restaurant linens according to the established procedures. 遵照既定程序，负责为餐饮部各餐厅清点、更换布草。 5.      Every day verify and handover the staff uniforms with the laundry. 每天与洗衣房清点、核对员工更换的制服。 6.      Every day verify and handover the F&B linens with the laundry. 每天与洗衣房清点、交接餐厅对换的布草。 7.      Check the uniform quality of washing and ironing, to do the sewing registration if necessary. And hand in the tailor to handle. 检查制服的洗涤熨烫质量，必要时做好缝补登记，交于裁缝处理。 8.      Handle uniform fitting and issuing against the requisition form personnel Dept. 为新入职或调整岗位/职位的员工配备和发放制服。 9.      Issue and recovery of uniform for temporary workers or events helper. 为临时工或宴会帮工发放并回收制服。 10.  Every month issue for staff new socks and replace the shoes which service life has reached. 每月为员工发放新袜子和使用到期的工鞋。 11.  Responsible for counting and receiving and return all hotel extenal laundry. 负责清点、接收和返还所有来自酒店外部的客人洗衣。 12.  Clean U&L room and facilities equipment, to ensure the work environment clean and tidy.    清洁布草房及各项设施设备，确保工作环境的干净、整洁。 13.  To inventory the housekeeping linens and F&B linens. 完成客房部和餐饮部布草的盘点。 14.  Report to Linen supervisor the uniform update and purchasing suggestions and advice. 向布草房主管提出制服更新和采购的建议或意见。 15.  Handles other duties and projects as the management assigned. 处理其它由管理层分派的工作。

This position is concerned with supervisor roleover all Front Office team members within the hotel and a liaison role with allother departments. 此职位工作的职能对于前厅部的员工来说所扮演的是主管的角色，而对于其他部门则充当是一个联络员的角色。 1. Communicateseffectively both orally and in writing to provide clear direction to teammember. Observes performance and encourages improvement. Interviews, selects,trains, supervises, evaluates, counsels, and administers disciplinaryprocedures for front office team member. Monitors lobby traffic and makes teamMemering adjustments as required. 与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理前厅部所有员工。留意大堂交通状况，根据需求进行人员调配。 2. Reviews VIPreservations and ensures proper handling of VIPs and groups, administersamenity orders, and resumes for incoming guests. Updates system by inputtinginventory and non-inventory groups. Monitors special reservation requestshandling and oversees rate changes on in-house guests. 关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。 3. Computesdaily payroll, schedules, and other reports. Analyses data and makes decisionsbased on prior experiences and knowledge of circumstances to prepare daily andweekly forecast of expected arrivals and departures. 关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。 4.  Managesfront office team member, resolves guest concerns, and implements resolutionsby using discretion and judgment. 对前台进行日常管理，用敏锐的判断力和决断力解决客户的问题。 5.Leads andmotivates team members by leading by example and employing competent andconsistent management practices. 通过训练及一致的管理，领导和激励团队员工。 6.Takesresponsibility of the hotel as the Duty Manager in the absence of the AssistantFront Office / Front Office Manager. 在前厅部副经理/前厅部经理不在的情况下，作为值班经理负起责任。 7. Activelytakes part in training the team, facilitating formal training sessions and onthe job training to ensure that all team members are of the same standard. Alsoattends training where and when required. 积极地参加职业培训,让员工保持水平一致。 8. Acts as acoach and mentor to team members, reinforcing standards and expectations andmotivating team members to strive for established targets. 做队员的导师，提高员工水平，促进他们完成所设立的目标。 9. Maintainsdiscipline amongst team members, ensuring consistency in accordance with theteam member handbook, Chinese Labour Law and HR guidelines. Distributesappropriate discipline when and where required. 确保员工手册，相关劳动法，HR相关政策的一致性，必要的时候提供培训。 10. ConductsPDR’s, 1:1 meetings throughout the year, ensuring that the feedback given toteam members is fair, unbiased and provides a platform for continuedimprovement, according to the Hilton standards. 根据希尔顿PDR标准，进行1：1的面谈，确保对每个员工的公平，为员工提供继续发展的平台。 11.Is involvedwith succession planning and development of high potential team members toensure that all team members are trained to progress to the next level of theircareer. 培训部门高潜能员工，促进工作水平的提高及进一步的职业规划。 12. Contributesto the hotel and team by sharing new ideas and suggestions for improvements,being innovative and creative to provide quality service and customer care toteam members and guests. 致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。 13.Responsiblefor the smooth induction and facilitation of training for new team members,ensuring that they are trained to the minimum level standard and that they cancompetently complete their job and that they know what is expected of them. 简单易懂的培训新员工，使其尽快达到胜任工作的最低标准,了解公司的期许与要求。 14.Creating awarm and welcoming arrival for guests, ensuring that they feel expected andimmediately “at-home” when they arrive. 为顾客提供热情周到的服务，有宾至如归感。 15. Checking-inguests in accordance with their reservation details, ensuring that theregistration card is completed, reservation information confirmed, Hilton Honoursand Frequent Flyer Number enquire about, and method of payment secured. 依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。 16.Ensuringthat guests are escorted to their room that the hotel facilities and roomfeatures are explained, and that luggage is delivered in a prompt manner. 将客人送至客房，介绍客房布局，确保行李及时送达等。 17. Handlescomplaints promptly and efficiently, taking the necessary action, and informingthe Guest Relations Manager for follow up, where appropriate. Follows up withall guests to ensure satisfaction with problem resolution. 采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。 18. Maintainsawareness of guest’s profile and specific preferences, ensuring that they areacted upon for each reservation. 将客人送至客房，介绍客房布局，确保行李及时送达。 19.Acts as thefirst point of contact and liaison for VIP guests, ensuring that they aretreated personally and recognized as an individual. 作为VIP客人最先联系到的部门，要确保他们的个性化服务。 20. Allocatesrooms in accordance to the guests reservation, preference and remarks,maintaining a systemized and sales focused approach to room inventorymanagement. 按照客人的预定或喜好安排房间，并做详细目录管理。 21. PromotesHonours and its associated benefits to guests who are not already enrolled inthe program. Ensures that existing Honours members receive personal andprofessional service that recognizes them as important guests and that theirbenefits are received. 引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。 22. Liaises withSales, Reservations and the Business Development team to handle corporate. 协同销售，预订及业务发展团队共同为客人提供服务。. 23. Ensures thatguests profiles and information is input in to the Police Report system in atimely and accurate way. 确保宾客档案信息及时录入公安申报系统。 24.  AppliesHilton Brand Standards in each and every action, acting as a role model and exampleof how the standards should be carried out in a practical setting. 遵循希尔顿品牌服务标准并贯彻到实际的运作当中。 25. Hasknowledge of the hotels facilities and services as well as basic knowledge ofHilton International, MEAP & other properties in China. 掌握希尔顿酒店集团的基本概况。 26. Is up todate with information on facilities, attractions, places of interest, sightsand activities in and around hotel. 了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 27. Ensurescommunication, coordination and cooperation between the front desk and otheroperating departments, specifically Housekeeping, F&B and Accounts. 确保前台和其他部门间的沟通交流，特别是客房部，餐饮部和财务部等。 28. Maintainsthe hotel systems to ensure accuracy of information and data, and that it iseasy to use and operated in an organized and system way. Also Ensures that theFront Desk equipment and systems are functioning at all times, and that thearea is maintained in a clean, tidy and organized way. 维护酒店电脑系统信息数据的准确性，便于系统操作，确保前台运营设备的正常运转以及工作区域的整洁清洁。 29.  Passes oninformation effectively, ensuring that all necessary details are communicatedto the intended person and that any pending action is completed and guestsatisfaction confirmed. Conducts daily briefings, shift handovers, attendsmeetings and effectively communicates information to team members. 确保信息的有效传递，尚未完成的事情逐一移交至有关人员，让宾客满意。参加日常例会及其他会议。 30. Ensures thatthe Front Office Manager is kept aware and up to date of operational issues. 汇报最新的工作进展，确保前厅经理对整个部门营运状况的了解。 31. Ensures thatthe day-to-day functions of the front desk are completed. Including but notlimited to Guest Services Manager’s checklist, trace reports, credit limitchecks, online back-up, allocation of rooms, Lost Interface, Pay-Masters,Discount and rate discrepancies, and registration cards. 确保完成每日的任务，包括核对，报告，信用额度核对，网上备份等。 32. ChecksRegistration cards, meeting and function information, billing instructions,financial records and reservation backup to ensure that all informationreceived is action-ed upon. 核对入住登记表，会议及活动信息，预订备份等。 33. Completesreports where and when requested, ensuring that they are complete and deliveredon time to the respected party. 如有要求，提供完整的报告，并及时送至所需部门。 34. Keeps up todate and aware of competitor activities in order to be proactive and create marketadvantage. 警惕商业竞争行为，促进积极的市场发展。 35. Adheres tothe hotel selling strategy of Demand Based Pricing and maintains rate integrityby offering clear, transparent, and value for money rates to guests. 根据价格要求向客人提供相应物有所值的物品。 36. Complieswith Health & Safety, Emergency Management, disaster Manual, and Fireprocedures and regulations. Is a part of the Fire Team ands takes actionaccordingly. 按照健康安全，危机管理部门，灾难处理方法，救火程序执行。成为救火的一部分参与行动。   37.    Adheresstrictly to standard cash handling procedures amongst team members, ensuringthat all team members balance their float and drop the required amount. 严格遵守现金收付手续。 38. Adheres tothe company credit policy at all times when handling cash, credit card transactions,city ledger, providing currency exchange services, LPO and third party paymentsfor rooms, meetings, F&B and any other charges that may be incurred byguests. 收取现金，信用卡，代金券，公司或第三方付费等服务时要严格遵守酒店规定。 39. Follows upon outstanding accounts to ensure no loss of revenue and secures method ofpayment for upcoming reservations. 跟进担保预订及付款方式，确保酒店收入。 40. Maintainsthe efficiency of departure by checking all guests folios to ensure accuracy ofcharges. 确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。 41. Managescosts effectively by minimizing and controlling expenses. 控制花费，节约成本。 42. Managers andapproves rebates, refunds and discounts where applicable. 视情况给予必要的折扣，反款和优惠。 43. Maintainsawareness of sales opportunities within the hotel, maximizing revenue in anethical and responsible manner, ensuring the guests receive value for money andadhering to Hilton Brand Standards. 抓住商机，用合理的方式提高酒店收入，确保客人感受到物有所值。 44.Adhere to thehotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。 45.Themanagement reserves the right to change / extend this job description ifnecessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 46.Carries outany other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

岗位职责 1.每天检查各岗位机器电源、蒸汽开关，蒸汽压力的正常工作状态，检查及保持工作岗位的清洁。 2.负责客衣的洗烫工作，确保过程中不受损坏，并做好送还和准确核对数量的记录，如遇特别情况立即报告当值主管处理。 3.负责每天制服和毛巾等布草的洗涤和熨烫，保证干净制服和布草的成品质量和进度不受影响。 4.遵照酒店制服房的开放时间，负责酒店员工的制服、鞋、袜等配饰物的发放及回收，严格执行酒店相关制度。 岗位要求 1.有同等岗位工作经验优先 2.男：55岁或以下；女：50岁或以下

一、工作职责： 1、全面负责酒店客房部工作及日常管理；2、制定客房部经营预算及费用预算，完成经营目标；3、制定部门内部各项管理制度、流程与规范、程序与标准，提供高标准的服务； 4、全面控制部门的经营成本和管理费用，定期分析、研究并加以改善；5、督促、开展部门员工培训，全面负责部门团队建设工作。 二、任职资格： 1、大专（含）以上学历，具备三年以上联号星级酒店相关岗位工作经验，具备新酒店筹开经验者优先；2、熟悉客房运行流程与规范、程序与标准，掌握房务运营管理技能；具备市场营销、应急管理、采购管理、成本管理、预算管理知识和能力；了解熟悉客人的消费心理，关注客户需求；3、熟练操作计算机办公软件与酒店系统，一定英语口语能力；4、具有良好的沟通技巧和对客沟通能力；具备较强的创新意识、思路，较强的组织协调能力、应变能力与抗压能力；具备高效的执行力，良好的敬业精神和团队协助精神；5，有筹建酒店经验优先

岗位职责： 1、负责办理员工的入转调离等相关内容； 2、负责员工档案的管理维护，各类人事数据的统计更新，根据工作需要提供各类最新报表（包括但不限于花名册等）； 3、负责SHR等系统的员工信息管理； 4、负责员工宿舍、倒班宿舍等后区管理。 任职要求： 1、大学本科以上学历，人力资源管理/酒店管理专业优先； 2、具有1年以上酒店文旅行业/员工关系工作经验者优先考虑； 3、亲和力强，积极主动，有较强的责任心，热爱人力资源工作并有很强的自驱力

【岗位职责】 1、接受线上、线下客户对酒店的预订需求，并予以妥善解决。 2、接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。 3、熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。 4、落实“预订未到宾客”的名单和每日团队取消情况。 5、调节和控制房间预订、销售。 【岗位要求】 1、具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神； 2、有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力； 3、中专以上学历，普通话标准，谈吐礼貌，声音甜美； 4、熟练掌握基本办公软件操作，打字熟练； 5、具有星级酒店相关工作经验者优先； 6、具有优良的服务意识和敬业精神，能够适应倒班制。

Provide leadership and guidance to Front Desk staff during the assigned shift to ensure consistent quality service is provided. 负责当值期间领导前台接待做好各种接待工作，提供一致高效的服务。 1.         Supervises front desk staff to insure smooth and efficient operation during the assigned shift . 督促管理当值期间前台接待工作，确保提供优质高效的服务。 2.         Answer the telephone calls friendly and retrieves mail, typing, scanning, binding, and facsimiles for customers as requested. 负责接听商务中心电话，处理客人传真，打印，装订，上网等事宜。 3.         Communicates effectively both orally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work Observes performance and encourages improvement. 与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。 4.         Uses creative management skills to solve guest and team member problems . Ensures compliance with company standards to ensure consistent high quality guest relations . 在遵循酒店规章制度，维持优质高效服务的基础上设法解决所有宾客及员工遇到的困难和问题。 5.         Manages desk , resolves guest concerns , handles emergencies and other challenges that may occur during the assigned shift . Implements resolutions by using discretion and judgment . 管理前台，用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。 6.         Greets customers immediately with a friendly and sincere welcome , uses a positive and clear speaking voice , listens to and understands requests , issues and situations from both guests and team members.Regular attendance in conformance with the standards ,which may be established by Hilton from time to time , is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry , employees may be required to work varying schedules to reflect the business needs of the hotel . 友好诚挚的问候，耐心倾听，沟通并解决所有宾客与员工的困难和问题。在团队中起到表率作用，能应酒店需求调整工作时间。 7.         Supports and motivates front desk team members by leading by example and employing competent and consistent management practices. 通过训练及一致的管理，领导和激励团队员工。 8.         Actively takes part in training the team, supporting and leading formal training sessions and focusing on the job training to ensure that all team members are of the same standard. Also attends training where and when required. 积极地参加职业培训,让员工保持水平一致。 9.         Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 做员工的导师，提高员工水平，促进他们完成所设立的目标。 10.     Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. 确保员工手册，中国的劳动法，HR指南的一致性，必要的时候提供培训。 11.     Is involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 培训部门高潜能员工，促进工作水平的提高及进一步的职业规划。 12.     Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。 13.     Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them. 简单易懂的培训新员工，使其尽快达到胜任工作的最低标准,了解公司的期许与要求。 14.     Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 为顾客提供热情周到的服务，有宾至如归感。 15.     Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured. 依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。 16.     Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner. 将客人送至客房，介绍客房布局，确保行李及时送达。 17.     Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution. 采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。 18.     Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation. 维护顾客档案和信息，确保预订的有效性和准确性。 19.     Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 作为VIP客人最先联系到的部门，要确保他们的个性化服务。 20.     Liaises with Sales, Reservations and the Business Development team to handle corporate.  协销售，预定和商业发展团队共同为客人提供服务。 21.     Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received. 引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。 22.     Allocates rooms in accordance to the guests reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management. 按照客人的预定或喜好安排房间，并做详细目录管理。 23.     Ensures that guests profiles and information is input in to the Police Report system in a timely and accurate way. 确保宾客档案信息及时录入公安申报系统。 24.     Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 遵循希尔顿品牌标准。 25.     Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China. 掌握希尔顿酒店集团的基本概况。 26.     Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel. 了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 27.     Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. 确保前台和其他部门间的沟通交流，特别是客房部，餐饮部，财务部等。 28.     Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 维护酒店电脑系统信息数据的准确性，便于系统操作，确保前台运营设备的正常运转以及工作区域的整洁清洁。 29.     Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members. 确保信息的有效传递，尚未完成的事情逐一移交至有关人员，让宾客满意。参加日常例会及其他会议。 30.     Ensures that the Assistant Front Desk and Guest Service Managers are kept aware and up to date of operational issues. 汇报最新的工作进展，确保前厅副经理和宾客服务经理对部门营运状况的了解。 31.     Ensures that the day-to-day functions of the front desk are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards. 确保前台的日常管理，包括但不局限于工作的监督，房间分配，报告，信用额度核对，电脑数据备份及主帐的核对等。 32.     Checks Registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is actioned upon. 核对入住登记表，会议及活动信息，预订备份等。 33.     Completes reports where and when requested, ensuring that they are complete and delivered on time to the respected party. 如有要求，提供完整的报告，并及时送至所需部门。 34.     Ensures that the front desk is kept stocked and maintained with requisitions and that par levels are maintained and stock tracked. 确保日常设设施备用品的维护保养和必需库存，所有物品记录有序。 35.     Keeps up to date and aware of competitor activities in order to be proactive and create market advantage. 警惕商业竞争行为， 促进积极的市场发展。 36.     Adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests. 根据价格要求向客人提供相应物有所值的物品。 37.     Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. In the absence of the Guest Relations Manager, is a part of the Fire Team ands takes action accordingly. 按照健康安全，危机管理部门，灾难处理方法，救火程序执行。在宾客关系经理不在场的情况下，参与救助行动。   38.     Adheres strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 严格遵守现金收付手续，确保所有收银员的现金帐目准确无误，收支平衡。 39.     Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. 收取现金，信用卡，代金券，公司或第三方付费等服务时要严格遵守酒店规定。 40.     Maintains safety deposit boxes, ensuring that guests valuables are safe and secure at all times. 为客人提供保险箱，保证他们的财物安全。 41.     Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations. 跟进担保预订及付款方式，确保酒店收入。 42.     Maintains the efficiency of departure by checking all guests folios to ensure accuracy of charges. 确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。 43.     Manages costs effectively by minimizing and controlling expenses. 控制花费，节约成本。 44.     Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards. 抓住商机，用合理的方式提高酒店收入，确保客人感受到物有所值。 45.     Handles guest relocations as required . 帮助客人解决换房间事宜。 46.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 47.     Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责

Responsibilities 工作职能 1.        To maintain a highcustomer service focus by approaching your job with the customers always inmind. 在整个工作过程中，始终保持高度的客户服务意识。 2.        To have a positiveimpact, taking personal responsibility and initiative to resolve issues, alwaysclearly communicating with both customers and colleagues. 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3.        To be motivated andcommitted, approaching all tasks with enthusiasm and seizing opportunities tolearn new skills or knowledge in order to improve your personalperformance.  具有积极合作的精神， 以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便于改进自己的工作表现。 4.        To be flexible,responding quickly and positively to changing requirements including theperformance of any tasks requested of you.  具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。 5.        To maintain high teamfocus by showing co-operation and support to colleagues in the pursuit of teamgoals.  具有极强的团队精神， 通过合作及对同事工作的支持达到团队的目标。 6.        To contribute ideas andsuggestions to enhance operational/environmental procedures in the Hotel.  能够提出对酒店的运作及环境有益的意见或建议。 7.        To actively promote theservices and facilities of the Hilton Hotels to guests and suppliers of theHotel.  能够积极的向客人及供应商推荐酒店的服务及设施。 8.        To perform all dutiesand responsibilities in a manner that ensures your safety and that of others inyour workplace. 在工作过程中能够做好本职工作，保证自己及其他人的安全。 9.        Cleans up to （11） rooms in a8-hour shift, ensuring all standards of lay out and cleanliness are that ofHilton laid down policy. 在8小时工作时间内清扫（11）间客房，确保所有客房达到希尔顿酒店制订的政策。 10.    Ensure all equipment iskept clean and in working condition at all times. 确保所有设备保持良好状态。 11.    To clean rooms andbathrooms, performing any combination of the following duties: To vacuum the carpet and upholstered furniture. To dust and damp wipesfurniture. To empty the ashtraysand wastebaskets. To make beds. To wash sink, bathtub,toilet, towels, mirrors and floors. To polish bright work.  清理打扫房间，这主要包括: 吸尘、擦抹家具、清理垃圾、做床、清理 面盆、浴缸、   马桶、毛巾、镜子和地面、抹尘等 12.    To check room status. 检查房态。 13.    To replenish bathroomsupplies and room supplies. 为房间补足酒水与日用消耗品。 14.    To fill out roomattendant’s daily report. 填写客房服务员每日报表。 15.    To receive and deliverguests’ laundries. 为客人收取或递送洗衣。 16.    To place itemsrequested by guests such as cots, cribs, bed-boards, transformers or hairdryers etc. 依据客人具体要求放置婴儿床，加床板，变压器，吹风机等。 17.    To report DO NOTDISTURB rooms. 将“请勿打扰”房间汇报给楼层主管。 18.    To give turn downservice. 提供开夜床服务。 19.    Reports to FloorSupervisor any maintenance problems that arise. 向楼层主管报告任何所发现的维修问题。 20.    Reports any suspiciouspersons, packages or activities to Security immediately. 及时向保卫部报告任何可疑人物、包裹或事件。 21.    Answers guest questionswhen possible, if unsure refer guest to Assistant Manager. 尽量回答客人的提问，若不能肯定则应引导客人去大堂副理处。 22.    Ensure all lostproperty is handed to housekeeping immediately. 保证及时上交客房部所发现的遗失财物。 23.     Ensure personalappearance and hygiene is in accordance with Hilton policy. 确保个人仪表和仪容符合希尔顿酒店政策要求。

岗位职责 1、根据客房入住率，合理安排员工，并提前做好相应协助其他部门工作的准备；2、监督客房部的员工工作，确保所有的客人可以享有及时而礼貌的服务；3、协调所有客房部员工的培训；4、定期检查公共区域，确保家具、设施及设备的清洁及妥善维修；5、准备并监督任务表，确保清洁的最大有效性并保持所有公共区域的清洁卫生；6、合理建议相关的家具、设施及设备的维修，确保它们的清洁及妥善修理；7、确保及监督洗涤公司清洗布草、客衣和员工制服的清洁度、完好度和安全性； 8、确定并确保在现实成本情况下，实现清洁、维修、客房补给用品的最高可能性标准；9、执行并控制为员工和客人提供健康安全的客房部工作程序，如失物招领服务、房卡控制、安全与紧急程序和环保程序；10、监督与以下方面相关的客房部标准与程序的执行：客房清洁、布草保养、公共区服务、对客服务，随时对这些标准及培训需要给予建议性的变动；11、上下班的管理并确保有效的班次交接；钥匙的分发与收集； 岗位要求 1、高中毕业以上学历。2、有2年以上同规模酒店客房主管工作经验；3、熟悉客房管理、服务流程和质量标准；4、具有组织协调能力和文字表达能力。

招聘饼房领班/主管 1、要求有相关工作经验； 2、熟练操作饼房各类器械； 3、可独立制作饼房的产品，蛋糕、面包等； 4、在裱花蛋糕制作上精细，有自己的特色出品； 5、严格按照要求，遵守食品安全规则； 6、服从领导交办的其他工作。

Greets and registers guests , providing prompt and courteous service . Checks guests out of the hotel . Resolves guest challenges throughout their stay in our hotel . Upgrades promotes hotel services amenities and upsells products to the guests . 热情友好的问候客人，确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决，销售酒店各项产品确保利润最大化。 1.         Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest . 根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。 2.         Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel. Assists guests with check out payments or charges . Accepts and records vouchers, credit, traveler’s checks and other forms of payment , converts foreign currency at current posted rates . 确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。 3.         Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc . 热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。 4.         Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions. 对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。 5.         Promptly answers the telephone and email inquires . inputs messages into the computer and advises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested . 礼貌的接听所有来电，及时恰当的处理各种邮件、传真和包裹，对于客人的特殊要求予以交接班。 6.         Fields guest complaints , conducting thorough research to develop the most effective solutions and negotiate results . Listens and extends assistance in order to resolve problems such as price conflicts , insufficient heating or air conditioning , etc . Remains calm and alert especially during emergency situations and heavy hotel activity . Plans and implements detailed steps by using experienced judgment and discretion . 沉着冷静的应对和处理各类客人投诉，如：客人对价格不满，空调或供暖系统的不足等。 7.         Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest. 积极的工作，友好的为客人提供服务。 8.         Ensures that VIP guests who are to have their amenities replenished are done so according to convenient times for the guest.  To also ensure that rooms, hallways and back of house areas are free of dirty plates, cutlery and mess from the amenity items. 及时更换所需物品，方便客人。及时清理，确保房间，走廊等处的清洁。 9.         Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 积极参加所需的各种培训，提高工作能力。 10.     Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。 11.     Takes an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets. 在团队中起到积极作用，有效的沟通，确保达到目标。 12.     Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 为顾客提供热情周到的服务，有宾至如归感。 13.     Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured. 依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。 14.     Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution. 采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。 15.     Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation. 维护顾客档案和信息，确保预订的有效性和准确性。 16.     Ensures that VIP guests are treated personally and recognized as an individual. 确保VIP客人个性化服务待遇。 17.     Assists the Guest Service Manager by blocking rooms according the guests preferences. 协助宾客服务经理按客人喜好分配房间。 18.     Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIP’s receive their chosen amenity item. 提供VIP宾客礼遇的单页，确保宾客享用到所有礼遇。 19.     Liaises with Sales, Reservations and the Business Development team to handle corporate guests. 协销售，预定和业务发展团队共同为公司客人提供服务。 20.     Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received. 引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。 21.     To set-up meal period displays, ensuring the correct quality and quantity of food and beverage items, as well as attention to detail in order to promote the hotels daily offerings. 确保餐饮的数量与质量，注重细节。 22.     Carries out ticket reconfirmation, safari bookings and makes guest reservations when required. 如有需求，帮助客人完成机票确认和旅行预订等。 23.     Ensures a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions and ensuring that all guests folios are correct. 确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。 24.     Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members. 将准确完整的信息录入酒店管理系统，以便大家分享。 25.     Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 遵循希尔顿品牌标准。 26.     Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China. 掌握希尔顿酒店集团的基本概况。 27.     Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.. 了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 28.     Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT 与餐饮部，客房部，工程部，IT等进行有效的沟通。 29.     Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken. 对酒店设施设备的非正常运转予以及时报告，并跟进直至问题解决。 30.     Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis. 确保信息的有效传递，尚未完成的事情逐一移交至有关人员，让宾客满意。参加日常例 会及其他会议。 31.     Ensures that the day-to-day functions of the reception are completed. Including but not limited to checklist, trace reports, credit limit checks, and online back-up. 确保完成前台的任务，其中包括但不仅限于工作的监督，房间分配，报告，信用额度核对，电脑数据备份及主帐的核对等。 32.     Keeps up to date and aware of competitor activities in order to be informed. 警惕商业竞争行为，并及时上报。 33.     Adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests. 根据酒店价格政策销售酒店产品，确保价格的一致及透明。 34.     Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed. 按照健康安全，危机管理部门，灾难处理方法，救火程序执行。必要的时候加入救火。  35.     Provides safety deposit boxes to guests, ensuring that guests valuables are safe and secure at all times. 为客人提供保险箱，保证他们的财物安全。 36.     Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations. 跟进担保预订及付款方式，确保酒店收入。 37.     Maintains the efficiency of departure by checking all guests folios to ensure accuracy of charges. 确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。 38.     Upsells rooms to higher room and rate categories, ensuring the maximum revenue generation from each guest. 促销高价房，确保利润最大化。 39.     Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards. 抓住商机，用合理的方式提高酒店收入，确保客人物有所值。 40.     Attempt to communicate with guest in guest’s native language , if applicable . 如有可能用客人的母语与其交流。 41.     Remains calm alert , especially during emergency and heavy hotel activity , and resolve complications such as location changes or credit issues . 成着冷静应对各种突发问题，如换房，信用额度等。 42.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 43.     Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

工作主要职责 1、客房床单铺贴、物品摆放、卫生清洁；2、良好的服务意识及礼貌礼节； 3、服从上级工作安排。 任职要求 1、身体健康，而且适应长时间工作；2、能够承受工作压力；3、视力好； 4、有良好的的职业素养。

【招聘启事】 岗位：后勤洗菜卫生人员 职责： • 负责蔬菜及部分原材料的清洗和初步处理； • 维护厨房和洗菜区域的卫生整洁，确保符合食品安全标准； • 协助完成日常清洁消毒工作，确保后勤环境无异味、无污染。 要求： • 身体健康，能适应厨房高温工作环境； • 工作认真、勤劳细致，具备团队协作精神； • 无相关经验要求，热爱学习者优先。 待遇： • 提供具有竞争力的薪资； • 完善的岗前培训及晋升机会； • 良好的工作环境和团队氛围。 有意者请致电 130 7189 3787联系我们。

【岗位职责】 1、了解并遵守酒店或部门各项规定和程序。 2、各类热菜的烹调制作，根据卫生标准严格操作安全生产，保证食品的质量。 3、完成所在厨房的厨师长或主管分配的其他任务，严格遵守每个工作流程,妥善保管各种原材料，合理用料，降低消耗成本。 4、负责对专用工具、砧板、容器等消毒工作，同时也要保持冰柜、烤箱等清洁卫生。 5、检查每日餐后的原料消耗，及时申购、补充。 6、配合食品检验部抽查菜品及留样品种并进行化验，确保宾客食品的绝对安全。 7、保持与厨师长或主管良好的沟通，及时传达内部及顾客的意见和建议。 【岗位要求】 1、具备万豪旗下品牌酒店工作经验者优先 2、具备团队合作精神。 3、踏实肯干，做事认真负责

作为财务及业务支持总监，您将监管酒店的财务运营并确保酒店资产的安全、定期汇报酒店的财务状况，围绕提升酒店的盈利能力提出您的建议。作为酒店所有财务及相关会计事务的主要联系人，与业主、内外部审计人员及监管机构进行接洽。 您的日常工作 员工团队 管理日常工作，确保合理规划和分配任务 通过指导和反馈，发展团队成员，提升其绩效，并设定绩效和发展目标，积极认可优秀表现 为团队提供培训，确保团队成员按照规定履职，达到我们的标准，并提供必要的工作工具 指导团队如何做出能够影响利润的决策 营造良好的工作环境，促进团队的健康发展，通过加强各部门之间的联系，塑造团队合作意识 宾客体验 帮助客人——如果客人提出需求或不满，需要协助，您应该热情地提供帮助 确保酒店具备有效的会计实践，并通过灵活的支付方式（如信用卡系统、客房收费）、库存控制以及解决账务纠纷为宾客提供良好的入住体验 财务回报 通过财务分析、数据趋势及市场信息来预测需求，发现运营与财务中的问题，采取有效举措以扩大财务回报 制定酒店年度运营预算，在预算审核过程中提供各种数据分析支持，帮助各部门主管发现节约成本、增加产能的机会 确保每月对所有会计账目进行对账和调节，并监督信贷扩展流程，催收过期账款 审查酒店定价，向总经理推荐相应的策略；参加销售策略会议 管理应付账款，平衡现金流并维护酒店在供应商中的信誉 针对投资项目，在投入资金之前先分析投资回报，并在项目结束时评估是否达到预期收益目标 通过控制库存（避免过多存货）、信贷和收款、垫付款、定金和汇款等使现金流最大化 企业责任 根据公司政策和操作流程实施并维护可行的会计实践 确保财务管理程序和系统符合道德和法律规范 参与在本地广受认可的专业与行业组织 管理酒店合同（如：供应商租赁和/或服务协议） 我们对您的要求 会计或财务专业学士学位 / 高等教育资格/或同等学历 4~8年酒店财务或审计经验，至少一年财务总监或类似管理职位经验，或教育背景加相关工作经验达到同等水平 具备相关财务管理知识，如酒店店面租赁协商与租赁协议拟定；处理工资支付；执行资产管理职责；提供业务预测、进行置换分析、准备政府报告、进行纳税申报等 具有专业会计、财务职称或证书的候选人将被优先考虑 能说流利的中文，能使用英文作为工作语言

岗位职责 1、确保公司的政策和程序，并服从品牌标准。 2、自信地知道食品和饮料菜单内容并能够详细地解释给客人，理解餐饮需求并提供适当的建议。 3、确保餐厅区域每餐段都将按标准设定，这包括摆台,设置自助餐,所有设备准备好服务,确保你已经被你的主管做了餐前会议。 4、确保自助餐台的干净和整洁。 5、确保服务台保持干净和整洁。 6、有效地与厨房沟通。 7、确保完全了解食品出品，已做更好推销。 8、和客人和同事礼貌友好。 9、呈现菜单给客人和点饮料。 10、推荐菜品和饮料。 11、要知道厨房和餐厅之间协调的重要性。 12、当客人到达和离开时，要协助拉椅子。 13、清理桌面垃圾。 14、不断的补充与替换：面包，黄油，水，烟灰缸，和其他配料。 15、客人离开后，马上重新摆台。 16、给不同区域及时补充清洁项目。 17、在适当的地方摆放及更换布草。 18、完成经理，副经理，督导分配的工作。 19、当督导要求时，可胜任其他工作。 20、参加酒店安排的所有培训。 21、彻底了解服务流程。 22、在繁忙时迅速完成工作。 23、灵活性班次。 24、必要的团队合作。 25、确保知道每日特价菜项目，估清项目(缺货的物品)在用餐时间开始前,所有饮料确保可用。 26、知道并了解所有单杯葡萄酒。 27、熟知座位号码、酒店政策对着装要求,单间的情况等 28、餐饮总监和经理可能安排其他工作。 岗位要求 1、较强的服务意识 2、良好的沟通能力 3、形象好、气质佳。

岗位职责 1、负责餐厅管理工作,制定并实施餐饮经营的所有计划。 2、负责实现门店的营业收入指标和利润指标。 3、负责协助销售对客诉有效处理，并做好防微杜渐。 4、负责门店所有物资耗损管理，全面降低餐具物料耗损率。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等执行严格管理。 8、做好员工培训管理机制，全面提升对客服务技能。

岗位职责： 1、部门系统排班、考勤核对、物资管理； 2、部门数据统计、会务管理； 3、上传下达、系统流程提交； 4、部门行政事务及其他领导交办的事务。 岗位要求： 1.大专及以上学历 2.懂得电脑操作，能够熟练使用办公软件。 其他： 可以接受应届生

工作职责：1、根据公司发展战略，完成本区域制定的各项年度工作目标；2、负责区域内酒店项目的规划、拓展和开发；寻找适合酒店经营所需的物业和意向投资者3、负责对市场信息进行调研、分析，定期给予基于市场的总结分析和建议；4、负责拓展公司的信息渠道，扩大品牌在市场的影响力和占有率；5、负责对客户的接待、参观，参与项目的开发与评估工作，同时对意向客户进行商务洽谈；以便达成合作；6、负责区域团队管理，包括但不限于人员招聘、培训、人才培养、信息上传下达、制度的解读等，带领团队达成区域目标；7、完成大区及上级交办的其他工作。任职资格：1、30－40岁，统招大专及以上学历；2、有国内酒店集团TOP前10中高端品牌的工作经历（至少1年），或其他酒店行业背景不少于3年。3、有优秀的谈判能力、组织协调能力、执行力和学习力，有极强的团队合作精神和服务意识，原则性强；4、具有强烈的责任心、抗压能力和主人翁意识。

岗位职责 1、参与制定集团发展战略，负责酒店、房地产等综合项目的战略规划和布局。 2、根据董事会或集团公司提出的战略目标，提出公司的业务规划、经营方针和经营形式，经集团公司或董事会确定后组织实施，实现企业经营管理目标。 3、领导团队进行项目可行性研究、规划设计、报批报建等工作，确保项目顺利启动。 4、负责集团公司旗下综合项目的运营管理，包括市场营销、客户服务、成本控制等，提升项目价值。 5、建立并领导高效的团队，负责人才培养和团队建设。 6、整合内外部资源，为项目发展提供支持。 7、关注市场变化，制定有效的风险控制措施，确保项目稳定发展。 任职要求 1、教育背景： 本科及以上学历，MBA或相关专业硕士学位优先，具备英文说、写能力者更佳。 2、工作经验：10年以上酒店行业工作经验，兼顾5年以上文旅项目操盘经验，酒店至少5年以上同等高管经验。 3、工作踏实、道德品行端正，认同集团企业文化和价值观，具有强烈的事业心、责任心。 4、具备较强的沟通、组织和协调能力，团队合作和统筹管理能力。 福利待遇 五险，绩效奖金，包住，包吃，专业培训，定期体检，生日福利、定期团建，年度旅游、免费停车。