西餐厅领位工作职责： 1、熟悉掌握菜单及饮料单上的内容，并可以向客人做出详细解释。了解健康食品的要求，可以提出适当的建议。 2、熟悉自助餐台上的食品。 3、保持自助餐台清洁。 4、能够达到TBS产品知识要求。 5、根据客人不同的国籍，推荐相应的食品。 6、熟悉饭店其他餐厅菜单上的食品，并向客人推荐。 7、遵守服务程序，保证餐厅符合早餐、午餐及晚餐的服务标准。其中包括与厨师交流餐厅预定的详细情况。 8、检查收银设备的准备工作。 9、与主管或经理检查预定，并确认人数较多的预定。 10、保证所有用具的清洁，并为客人进入餐厅做准备。 Job Description： 1、Confidently know the food and beverage menu contents and explain them in detail to guests. 2、Understand dietary requirements and offer appropriate suggestions. 3、Correctly label buffet dishes. 4、Keep buffet areas clean at all times. 5、Complete TBS checklists on product knowledge. 6、Make suggestions on the menu that might suit guests of different nationalities. 7、Familiarise with menu items of all other outlets to recommend guests to other outlets. 8、Ensure that everything is clean and tidy, ready for guests to enter the restaurant. 9、Undertake steps to ensure that the cashiers’ desk is ready and set for service. 10、Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.

中厨房点心档 宾客服务 CustomerService n  时刻为客人提供礼貌专业的服务。 Provides a courteousand professional service at all times. n  礼貌高效地处理外部和内部客人的问题，如不能立即解决，及时向上级汇报，并跟进结果。 Handles guest and associateenquiries in a courteous and efficient manner, reporting complaints or problemsif no immediate solution can be found, whilst providing a prompt follow-up. n  与客人和同事保证良好的沟通和工作关系。 Maintains positiveguest and colleague interactions with good working relationships. 营运 Operational n  全面落实酒店餐饮部的各项标准。 Ensures that allcompany minimum brand standards have been implemented. n  团队协作，主动灵活待客，顾客至上，酒店的大局为重。 Work closely withother associates in a supportive and flexible manner, focusing on the overallsuccess of the hotel and the satisfaction of hotel guests. 营运 Operational (continued) n  根据不同的要求，切配各种蔬菜和水果。 Washes, peels, cuts,and seeds vegetables and fruits. n  根据不同的要求，清洗，切配，和绞碎各种肉类，家禽和海鲜。 Cleans, cuts, andgrinds meats, poultry, and seafood. n  根据不同的要求，给配菜裹面包屑，面粉和面糊。 Dips food items incrumbs, flour, and batter to bread them. n  根据不同的要求，调制酱料。 Stirs and strainssoups and sauces. n  根据不同的要求，确定配料的量。 Weights and measuresdesignated ingredients. n  为各个炉灶间传递锅，壶，食物。从仓库领取原料并保存好记录。 Carries pans,kettles, and trays of food to and from workstations, stove, and refrigerator. n  在规定地点存放食物。 Stores foods indesignated areas. n  打扫工作间，仪器和餐具，隔离并及时转移垃圾。 Cleans work areas,equipment and utensils, segregates and removes garbage. n  为厨师传递所需品，器具和一些轻便的仪器。 Distributessupplies, utensils, and portable equipment. n  根据不同的要求，为菜肴切配肉类。 Carves variouscooked meats. n  协助保证食品的质量。 Assists in qualitycontrol of items. n  协助完善自助餐的卖相。 Sets up buffetpresentations. § 熟悉紧急事件处理程序。 Familiar with all Fire and Emergency Procedure. 人事 Personnel § 支持落实人本品牌，示范并加强凯悦价值观和文化特性。 Supports theimplementation of The People Brand, demonstrating and reinforcing Hyatt’sValues and Culture Characteristics. 其他 Other Duties n  保证高标准的个人仪表。 Ensures highstandards of personal presentation and grooming. n  熟悉并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全制度。 Reads the hotel's AssociateHandbook and has an understanding of and adheres to the hotel's rules andregulations and in particular, the policies and procedures relating to fire,hygiene, health and safety. n  根据安排出席酒店和部门的培训和会议。 Attends trainingsessions and meetings as and when required. n  响应安排，根据酒店、行业和公司的指令做调整，执行其他餐厅 和部门的合理的任务及职责。 Respond to requests to undertake any reasonable tasks and secondary duties alsoin other outlets and departments as normal assigned, and adjust to changes asdictated by hotel, industry and company.

1.50岁以下，男女不限，身体健康，品行端正，无不良是好。 2.对茂名市及周边交通信处、路况熟悉，具有驾驶经验5年以上，遵守相应交通法规。

1.55岁以下，男女不限，有2年以上酒店或类似场所的维修工作经验，熟悉酒店的运营流程和设施设备特点。 2.具电工核心技能与多工种辅助能力，同时具备酒店场景下的快速响应和沟通能力。并要有特种作业操作证。

1.40岁以下，男女不限，客户服务、预订相关工作经验者优先，优秀的应届生也可考虑。 2.熟练使用常用办公软件，如Microsoft Office系列（Word、Excel、Outlook等），能够快速准确地录入和处理信息。

1.35岁以下，男女不限，形象气质佳，个性开朗，乐于与人交往和帮助别人。具有星级酒店前台经验者优先考虑。 2.熟悉前台、收银、预订业务流程及操作标准。 3.掌握接待宾客的业务知识和销售技巧，熟练使用西软系统者优先考虑。

【岗位职责】 与既有的客户和潜在的客户及合作伙伴保持密切的联系 Active distribution of product information and creates awareness in the markets and business segments or responsibility 高效认知和掌握销售线索 Identifies and handles sales leads effectively and efficiently 代表酒店参加国际及国内的销售活动 Represents the hotel and participates in domestic and international sales activities 发挥创造力，为酒店的产品及部门做出应有的贡献 Creative contribution to product and sales development 仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标 Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews 在所负责的市场区域内，监视和报告市场及竞争者的情况 Monitors and reports on market and competition within own market segment 准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进 Prepares and updates customer management reports and ensures all nece 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任 2、掌握使用互联网及其它主要电脑系统的知识 3、掌握应用销售及前台的电脑系统 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售 5、能够掌握和理解市场和竞争 6、必须具备良好的中，英文读写能力 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件 8、良好的人际交往和沟通技巧 9、独立工作和团队工作的能力 10、需具备2年以上销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少1年的销售经理经历

【岗位职责】 1、协助宾客提拉行李及行李寄存服务。 2、为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务。 3、确保交班本上记录的每一件事情都已经落实。 4、确保所接收的行李和包裹的安全，并存放在合适的地方。 5、事先检查所有抵达和离店团队的分房名单。 6、记录未完成的工作交给下一个班次。 7、管理行李房，确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。 【岗位要求】 工作认真、作风细致、吃苦耐劳、反应灵活。 能进行英语日常会话，开展对客服务。

岗位职责 1.负责财务部应付账款的记账工作。 2.当日审传递过来应收账款时，要及时的进行整理和登记并放好。 3.负责应付款支付时的核对工作，核对准确并签字确认。 4.每月做好应付款的分析报告，并及时上报财务总监。 5.当销售部催款员来领账单时必须认真仔细的做好登记工作。 6.核对催款员到账的款项和发票开出的金额和银行的结算户名、金额是否一致。 岗位要求 1.财务专业（或相关专业）毕业大专以上文化程度。 2.有1年以上工作经验； 3.熟悉国家财经法律、法规、方针、政策和制度，掌握酒店的有关知识。 4.具有独立划清两类资金界限和商品流通费与非商品流通费界限的能力，具有正确地进行会计财务处理、能用电脑操作和调用各项数据的能力。 5.坚持原则、廉洁奉公。 6.身体健康，能胜任本职工作。

确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 适当时为其他部门的内部客人提供优质服务。 Provides excellent service to internal customers in other departments as appropriate. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。 Maintains positive guest and colleague interactions with good working relationships. 与客人建立并保持良好的客户关系。 Establishes a rapport with guests maintaining good customer relationships.

履行清洁及服务客房的日常职责，确保客房的清洁达到凯悦品牌标准。 Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards. 根据酒店政策和客房部规定使用和管理钥匙。 Use and control hotel keys according to hotel policy and Housekeeping principle. 与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. 灵活并适应在房务部内的部门及其它部门的轮换工作。 Be flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department.

一、岗位职责 负责宾客登记退房服务工作、问询引领服务；负责房间及贵宾接待室茶点服务；负责客房的水果、熨烫、借物、叫醒等服务；负责高规格国宴服务、餐饮服务、会议服务；负责提供客人个性化需求、超值服务等；关注客人入住期间的各项细节，提供金钥匙管家式、一站式服务。 二、应聘条件 应聘者应同时具备以下条件： （一）良好的品德，有志于从事酒店服务行业； （二）拥有全日制大专以上学历； （三）年龄18-25周岁，女士身高168cm及以上， 男士178cm及以上 （四）五官端正，身体健康，普通话标准，无任何慢性病或传染病，两眼裸视0.6 以上； （五）本人及直系亲属历史清楚，无违法犯罪记录，政审清白； （六）本人征信记录良好； （七）拥有两年以上的酒店客房、前厅、餐饮综合业务操作经验，国宾馆从业经历优先考虑； （八）同等条件下拥有插花、英语、茶艺、康体等特长优先考虑，有良好的审美和品位。 三、薪资待遇 基本工资4200，入职即缴纳社保，月休4天，工作满一年享5天带薪年假，年终奖丰厚；享受国家节假日，节假日福利及生日礼物等员工关怀；免费提供食宿；员工培训体系健全，个人上升空间广阔。

Female Life Guard 救生员 PRINCIPAL RESPONSIBILITIES 主要职责   Day to Day Management and Training日常管理和训练   · Supervise the swimming pool area and monitor the well being of all users. Follow the Operations Manual / Lifeguard Training Manual in the event a Guest gets in to difficulty. 监督游泳池范围和所有使用者的福利。如果客人遇到困难，按照操作手册/救生员训练手册指引，提供协助。 · Ensure the smooth running of the day to day operation, maintenance, cleanliness and safety of the pool area. 确保游泳池范围每天操作流畅、维护、洁净和安全达标。 · Provide a ‘resort style’ level of customer service to all Guests; towels, water upon arrival and prepare seating area etc. 给所有客人提供「度假风格」的服务水平；提供毛巾、客人抵达时送上冰水，还有给对方安排座位等。 · Greet and Farwell all Guests in accordance with the department brand standards. 按照部门的品牌标准迎接和道别客人。 · Check and maintain the pool set up on a regular basis. 定期检查和维持游泳池布置安排。 · Offer all Guests the Spa Menu and serve food and beverage as required. 给所有客人奉上水疗中心菜单，并按需要提供食物和饮料。 · Complete Pool and Jacuzzi readings every 2 hours and record the results on the Swimming Pool Daily Report. Inform maintenance if the readings are not to standard. 每2小时读取游泳池和水力按摩浴池读数，并把数据记录在游泳池日常报告中。如果读数异常，通知有关部门进行维护。 · Handle all chemicals in accordance with the Hotel safety standards and manufactures guidelines. 按照酒店安全标准和制造商指示处理任何化学品。   Communication沟通   · Maintain clear lines of communication with the Health Club Operations Supervisor and Engineering department. 跟高级导师和工程部维持清晰的沟通脉络。 · Attend all Hotel and department meetings as required. 按照需要，出席酒店和各个部门会议。 · Ensure a detailed handover occurs at the end of each shift either verbally or via the handover diary. 在每个值班结束时，透过口头或填写工作移交日志，完成详细的工作移交程序。 · Attend the Spa / Club daily brief as required. 按照需要，出席水疗中心/健身会所每天简报会议。   Market Intelligence市场情报   · Keep up to date with the industry best practices and latest techniques: Lifesaving, First Aid and CPR. 掌握有关行业最佳守则，以及最新的技能：拯溺、急救和心肺复苏法。   Human Resource Development人力资源发展   · Maintain clear lines of communication with all team members and the Senior Instructor. 跟全体成员和高级导师维持清晰的沟通脉络。 · Communicate with Day Spa / Hotel guests and Members to obtain their feedback and ensure the delivery of product meets and exceeds their expectations. 跟日间水疗中心客人/酒店住客和会员沟通，取得对方的意见反饋，确保我们提供的产品符合甚至超越他们所期. Other其他   · Report for duty punctually wearing the correct uniform and name badge. 准时上班，穿上正确的制服和配戴显示名字的胸牌。 · Maintain a high standard of personal appearance and hygiene and adhere to the Hotel and department grooming standards. 维持高水平的个人外表和卫生，贯彻酒店和部门的打扮标准。 · Assist the Engineering department with pool plant maintenance; daily, weekly, monthly. 协助工程部进行游泳池维护工作；每天、每星期和每月进行。 · Cover the health club as required. 按照要求巡视健身房范围。 · Provide a friendly, courteous and professional service at all times. 任何时候也提供友善、有礼和专业的服务。 · Carry out opening and closing duties as required. 履行每天开业和终止营业所需的职务。   Health and Safety 健康和安全 · Be fully aware of the Hotel Health and Safety policy and Fire Procedures. 全面了解酒店健康和安全政策，以及消防程序。 · Adhere to health and safety requirements by using safe working practices at all times. 在任何时候也采用安全的工作守则，紧守健康和安全要求。 · Review and recommend revision of Health & Safety / Pool Supervision policies and procedures where necessary and in accordance with local legislation. 按照需要和当地法规，检讨和建议修订健康和安全/游泳池监督政策和程序。   Perform any duties assigned by the Management that deemed necessary. 执行任何管理层委托的工作。   REQUIREMENTS 职位要求   Education 教育学历 · High School diploma is required. Professional leisure / hotel qualification is desirable. · 具备高中学历及职业旅游、酒店管理证书者为佳。 · Professional Qualification (Government recognized) in Lifesaving, CPR and First Aid is essential. Nationally recognized Fitness Instructor Qualification is desirable. 必须具备拯溺、心肺复苏法和急救的专业资格（政府认可)。拥有国家认可的健身导师资格更佳。   Experience 经验 · At least 1 year’s Hotel / Club working experience. 具备至少1 于酒店/健身会所工作的经验。   Job Skill / Knowledge 工作技能 / 知识 Athletic appearance and strong / confident swimmer. 运动型外表，是个强壮/富信心的泳手。 Well presented with good time management. 拥有良好的时间管理技巧。 Good communication skills and Customer focused. 出色的沟通技巧，专注顾客需要。 Good team player & able to develop sound working relationships      with all colleagues. 跟同事合作无间，能跟所有同事发展良好的合作关系。   Computer Knowledge 电脑知识 · Computer knowledge on: Word, Excel and PowerPoint are essential. 拥有Word、Excel和PowerPoint电脑知识为佳   Language Proficiency 语言能力 · Proficiency in English is essential. 必须英文流利。 · Knowledge of a second language other than native language is desirable. 在母语以外，能懂得第二语言为佳。

RINCIPAL RESPONSIBILITIES 主要职责   Follow all Langham policies and procedures. 遵守所有朗廷酒店的规章制度和程序。 Comply with the “clean as you go” policy. 完成“所到之处无脏物”的原则。 Report to work on scheduled days at the scheduled time. 按照工作时间表按时上班。 Report to work in uniform following all appearance standards. 上班时遵守仪容仪表和制服制度。 Work as a team. 工作中保持团队精神。 Follow all safety policies to ensure a safe work area. 遵守所有安全制度，塑造一个安全的工作环境。 Honour all reasonable work-related requests mad by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel. 尊重所有的来自经理和主管的合理工作相关请求，即使超出你的工作范围，也要为整个酒店服务，使客人满意。 Check out with your supervisor before leaving your station or the floor for any reason. 因为任何理由需要离开你的工作岗位之前先汇报你的主管。     Specific Duties 具体工作任務   Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware. 检查你的工作区域，清洁桌子椅子，准备好盐，胡椒，糖，烟灰缸，花瓶，餐具和杯子。 Do all necessary opening and closing side  work according to the side work schedule. 做好所有必要的开档和关档的工作记录表。 Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc. 准备好所有必要的工具：托盘，笔，纸巾，酒刀。等等。 Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records. 熟悉菜单上的各项菜以及它们的配菜，内容和调制品。准确地回答客人提出关于菜单上的任何问题。 Operate the Point of Sale terminal correctly and follow all Langham check-closing procedures. 正确运行销售终端的要点并且遵守所有朗廷的开，收档程序。 Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order. 当接受客人点单时，用积极的亲切的销售技巧向客人推荐特色菜和饮料。 Develop a good knowledge of beverages, liquors, and wine service. 增进饮料，酒品类的知识，熟悉葡萄酒的服务流程。 Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable,  but limiting conversation. 根据服务程序的标准跑菜和上菜。在整个用餐过程中适当摆放餐桌。上甜品时，所有调味品，脏盘子和餐具必须换干净的，除了糖和适当的餐具还饮料杯不能为空。特别注意服务的要点，比如，放回烟缸，上茶，上完主菜后再检查，保持适当的仪态，不要闲谈。 Bus, clean and reset the table according to standard procedures. 根据服务流程的标准清洁并重新摆台。 Chewing gum or smoking is not allowed while on duty. 上班时间不能吃口香糖和抽烟。 Attend all meetings or training seminars as required. 参加所有必要的会议和培训讨论。 All details regulatory framework refer to colleague Handbook. 所有规章制度请参照员工手册。 Be aware of accident prevention and help  enforce safe working conditions. Zero accidents are our goal. 了解事故预防并加强工作安全，目标是零事故 Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。     REQUIREMENTS 职位要求   Education 教育学历 Minimum Vocational School 至少毕业于专业学校。   Experience 经验 Minimum 1 year restaurant operations experience. 至少有一年餐厅工作经验。   Job Skill / Knowledge 工作技能 / 知识 Demonstrated strong hospitality and communication skills. 有较好的服务精神和沟通技巧。 Demonstrated strong work ethic. 有较强的工作敬业精神。 Demonstrated great hospitality skills and sensitivity to guest needs. 良好的服务待客技巧预知客人的需求。   Computer Knowledge 电脑知识 Knowledge of MS office software 能够使用日常的办公室软件   Language Proficiency 语言能力 Demonstrated  good communication skills in English and      Mandarin. 具备良好的英语和普通话表达能力。

PRINCIPAL RESPONSIBILITIES 主要职责   •Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook 根据拟定的规定条例以及公司员工手册执行其职责范围内的工作。 •Ensure Front Desk area up to standard and all operating equipment is well-maintained. 确保前台区域符合标准，所有营运设备运作正常. •Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour. 展现诚实，可靠，规范及专业的工作礼仪。 •Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others. 在规定的时限内承担相应的责任及义务从而完成任务。并清晰其他职务的权限及责任。 •Ensure all tasks are carried out accurately, efficiently and within  the allocated timeframes for each task. All tasks must be closed in the FCS system once completed. 在指定的时间内准确,有效地执行每一个任务。一旦完成后,所有任务都必须在FCS系统中被关闭。 •Be fully knowledgeable about the hotel facilities, functions and  local area information. 熟知酒店设施，功能及当地区域信息。 •Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague  and customer satisfaction, profitability, and quality. 通过收入的增长和有效的运作提升价值；理解并关注销售，同事和宾客的满意度，收益和质量的关键。 •Be familiar with hotel emergency procedures, eg. fire alarm and take charge during emergency situations. 熟悉酒店对于紧急情况的程序，例如：遇火警时负责紧急情况的处理。 •Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences. 遵循酒店规定，宾客预定信息及喜好，准确地为入店宾客提供入住登记手续。  •Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank. 遵循酒店关于收银员管理个人备用金的规定，准确地为离店宾客办理结账业务。 •Up sell and cross sell of hotel rooms and facilities to maximize  revenue. 推销酒店其他房型及其他产品从而最大化增加酒店收入。 •Conduct foreign currency exchange for in house guests. 为住店宾客提供外币兑换业务。   •Handle pre-block room for VIPs or other special attention guests. 处理VIP客人及其他需特殊照顾宾客的提前入住登记工作。 •Attend to all guest enquiries with poise in a helpful and professional manner. 用乐意和专业的态度应答宾客所有的询问。 •Be familiar with hotel room configuration, all special rates &  programs and the Brilliant Program. 熟悉酒店房间形态，所有优惠价和促销活动以及朗廷卓逸会内容。 •Understand the hotel PMS in regards to Front Desk operation. 理解酒店使用系统中有关前台营运的知识。 •Handle city ledger payments. 处理挂账。 •Handle on day walk in reservation requests. 处理无预定宾客前来登记及宾客的其他要求。 •Update guest profiles accurately in the hotel PMS and registration cards. 准确地在酒店系统中更新宾客的资料以及填写宾客入住登记卡。 •Work closely with other departments to ensure a seamless service flow for the guests to maximum guest satisfaction. 和其他部门紧密合作以确保为宾客提供无可挑剔的服务从而最大化提高宾客满意度。 •Understand their role in an emergency situation in the hotel. 理解在酒店遇到紧急情况时应充当的角色。 •Attend assigned training sessions on time and as scheduled. 依照安排准时参加培训课程。 •Ensure attendance to work is on time as scheduled. 按照班表安排准时上班。 •Work over night shifts as required. 根据需要出勤夜班。 •Balancing of all cashiers' cash float at the end of each shift. Any discrepancy must be immediately reported to FD Supervisor/Duty Manager/Front Desk Manager. 每个班次结束后确保现金无误。任何差异必须及时向当班主管、大堂经理或前台经理汇报。 •Basic clerical or administrative work. 基础的行政或文员的工作。 •Perform other duties as assigned by the management. 在管理层的安排下承担其他工作职责。   REQUIREMENTS 职位要求   Education 教育学历 •Certificate / Diploma / Bachelor in Hotel Management 酒店管理类证书/学历证明/学士学位证明   Experience 经验 •One years working experience, preferably in hotel industry 一年相关的酒店工作经验   Job Skill / Knowledge 工作技能 / 知识 •Out-going personality 性格开朗 •Good communication skills 良好的沟通技巧 •Office  administration experience 办公室行政经验   Computer Knowledge 电脑知识 •Knowledge of MS office software 相关办公自动化知识 •Opera PMS 酒店Opera系统 •FCS FCS系统   Language Proficiency 语言能力 •Good command of English and Mandarin, other languages would be beneficial. 良好的英语及普通话掌握能力,其他语言掌握者优先考虑。

SCOPE 范围 Assist with the smooth running of the Spa by providing a high standardof professional, efficient and quality service to all members, hotel guests andDay Spa guests. 为所有会员、酒店住客和水疗中心客人提供高水平的专业、效率高和优质的服务，从而协助水疗中心的正常运营。   PRINCIPAL RESPONSIBILITIES 主要职责 Daily Management and Training日常管理和训练 · Follow the Spa operating procedures are adhered to andprovide feedback to the Spa manager in order to fine tune the standards whereapplicable. 按照水疗中心操作步骤工作，并向水疗经理提供反馈意见，从而适当地微调相关标准。 · Promote and sell all aspects of the Spa, Health &Wellbeing Memberships, Spa packages and treatments, merchandising and retailbranded lines, personal training etc. 全面推销水疗产品及服务，健身和水疗会籍、水疗套餐及护理、推销规划和零售品牌产品系列，私人训练等。 · Oversee the Spa caféand serve food and drinks as required. 管理水疗中心咖啡室，按照要求供应食物和饮料。 · Achieve the daily targets for retail productsales and discuss with the Spa Manager on adaily/weekly basis. 完成零售产品销售的日常目标，每天/每周与川水疗经理加以讨论。 · Ensure all treatment bookings are enteredin to the Spa Software system. All membership and fitness bookings must also becontrolled via the Spa Reception. 确保把所有疗程预订输入水疗中心软件系统。必须透过水疗中心接待处控制所有会籍和健身预订。 · Apply upsellingtechniques to achieve personal training target. 应用一切换售促销技能达到私人训练销售目标。 · Ensure all treatment clients complete a Lifestyle Registration sheet and a Find your ElementQuestionnaire. 确保所有客户完成生活模式登记表和寻找五行问卷的填写。 · Assist with all ordering and stock taking. 协助所有盘点存货和订购的程序。 · Handle all telephone enquiries in aprofessional and courteous manner. 本着专业和礼貌的态度处理电话查询。 · Ensure you have sufficient knowledge to assistclients regarding treatment bookings and purchasing retail products. 确保您拥有足够的知识，从而协助客户预订疗程和购买零售产品。 · Complete regular training with the Spa manager on the treatment menu and retail product knowledge witheach session entered on their training record. 定期接受川水疗经理提供疗程项目和零售产品知识的培训，每节表现将记录在各自的培训纪录表上。 · Be fully aware of the daily treatment/fitnessbooking schedules and to keep the Therapy and Fitness teams updated with anychanges throughout the day. 全面了解日常的疗程/健身预订时间表，在营业期间告知疗程和健身团队任何相关改动。 · Ensure that takebreak at the scheduled time and as agreed with Spa Reception. 确保按照水疗中心接待处安排的时间休息。 · Process all clientbills accurately and adhere to the cash handling. 正确的处理客人账单，并严守现金处理程序。 · Enforce the guest registration policy to ensure all members, hotel guests or Spa & Health Club guests using the fitness and wet facilities have signed in upon arrival. 实行客人登记政策，确保所有使用健身和湿区设施的会员、酒店客人或水疗与健身中心客人抵达后先行登记。 · Assist the Spa Manager in achieving monthly and year-end budgets for the Spa and Health ClubMembership levels. 协助水疗经理完成水疗与健身中心会籍水平的范畴，完成每月和年终预算。 · Ensure all guest service brand standards, guestgreeting/farewell, use of guest name,Elemental Teas etc. are used in order toachieve the highest level of service. 确保执行所有客人服务和品牌标准，包括迎接/送别客人、以客人名字称呼对方、五行茶等，从而达到最高的服务水平。 · Tour prospective members around the Spa & Health Club in accordance with the businessrequirements. 按照业务要求，引领潜在会员参观水疗与健身中心。 · Ensure the retail products and merchandisingitems are stocked and displayed throughout the Spa &Health Club. 在水疗与健身中心各处储存和展示零售产品和推销规划商品。 Communication沟通 · Maintain clearlines of communication with the Spa manager and other key departmentswithin the Hotel and Spa. 与水疗经理、酒店其他主要部门以及水疗中心内部维持清晰的沟通脉络。 · Attend HotelMeetings as required. 按照需要，出席酒店各类型会议。 · Complete adetailed handover at the end of each shift either verbally or via the handoverdiary. 在每个值班结束时，透过口头或填写工作移交日志，完成详细的工作移交程序。 · Attend the Spa & Health Club daily briefing as required. 按照需要，出席水疗与健身中心每日晨会。 Market Intelligence市场资讯 · Keep up to datewith the industry best practices and latest treatments/services in the marketplace. 掌握有关行业最佳守则，以及市场最新疗程/服务的信息。 Human Resource Development人力资源发展 · Participate in tradetests for Therapist2nd interviews if required (treatment model only). 如有需要，参与理疗师第二轮面试的技能测试环节（担当接受疗程人士而已）。 Other其他 · Report for dutypunctually and wear the correct uniform and name badge. 准时上班，穿上正确的制服和配戴显示名字的胸牌。 · Maintain a highstandard of personal appearance and hygiene and adhere to the hotel and department groomingstandards. 维持高水平的个人外表和卫生，贯彻酒店和部门的仪容仪表标准。 · Assist theEngineering department with daily/weekly/monthly pool plant maintenance. 协助工程部进行游泳池的每日/周/月的维护工作。 · Cover the health club as required. 按照要求巡视健身房范围。 · Provide afriendly, courteous and professional service at all times. 任何时候都提供友善、礼貌和专业的服务。 · Carry out openingand closing duties as required. 履行每天开业和终止营业时的工作职责。 · Comply with rulesand regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 · Ensure the timelycompletion of seasonal sales products for the hotel, including but not limitedto New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 · Comply withattendance policies and follow management's shift arrangements regardingovertime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 · 100% Completehotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。 Health and Safety 健康和安全 · Be fully aware of the Hotel Health and Safetypolicy and Fire Procedures. 全面了解酒店健康和安全政策以及消防程序。 · Adhere to health and safety requirements by using safeworking practices at all times. 任何时候都采用安全的工作方式，紧守健康和安全要求。 · Perform any dutiesassigned by the Management. 执行任何管理层委托的工作。 REQUIREMENTS职位要求 Education 教育学历 · University orpost-graduate diploma or equivalent professional leisure/hotel qualification isrequired. 必须具备大学、研究生文凭或相等的休闲/酒店行业专业资格。 Experience 经验 · At least two years workingexperience in a Hotel, Spa or Club Reception role. 至少拥有两年在酒店、水疗中心或健身会所接待处工作的经验。 Job Skill/Knowledge 工作技能/知识 · Well presentedwith good time management. 拥有良好的时间管理技巧。 · Independent withan ability to work under pressure. 能独立处事和在压力之下工作。 · Excellentcommunication skills. 出色的沟通技巧。 · Cooperate with colleaguesand develop good relationships with all colleagues. 跟同事合作无间，能跟所有同事发展良好的合作关系。 · Good interpersonal skills. 拥有良好的人际沟通技巧。 · Well spoken,pleasant and confident. 说话得体，和蔼可亲和充满自信。 · Excellent Telephone Manner. 出色的电话应对态度。 Computer Knowledge 电脑知识 · Computer knowledge on: Word, Excel andPowerPoint are essential. 具备Word、Excel和PowerPoint电脑知识为佳。 · Spa/Health Club software applications. 懂得水疗/健身中心软件系统应用。 Language Proficiency 语言能力 · Proficiency in English is essential. 必须英文流利。 · Knowledge of a second language other thannative language is desirable. 除母语以外，懂第二语言为佳。

PRINCIPAL RESPONSIBILITIES 主要职责 • Complete the workassigned by the superior. 完成上级领导交办的工作。 • Make sureproduction charts are closely followed and adhered to. 严格按照生产操作流程制作食品。 • All food items mustbe covered with cling film (or proper lid), dated, labeled and initialed byperson who made it or used it first. 所有食品必须用保鲜膜（或大小适当的盖子）封好保存，由制作者或最初使用者制作标签、标明• Cold food forstraight consumption is handled with gloves at all times. 取用直接食用的冷冻食品时必须戴手套。 • Use the cuttingboard correctly according to HACCP instructions at all times. 根据HACCP的指示，正确使用砧板。 • Set up workingstation properly before each service period. 每次营业前，妥善地设置好制作台。 • Wash hands beforeentering the kitchen or returning to work station. 进入厨房及回到操作台前先洗手。 • Make sure all foodis prepared according to recipes. 严格按照食谱制作食品。 • Food cooked inlives stations in front of the guests or for special a la carte events iscooked perfectly, hot and in the stipulated time. 确保现场制作的食物和单点的食物完全按食谱规定的时间和配方制作。 • Make sure that foodis tasty, attempting presented, fresh, correct portioned and safe. 确保食物美味可口，秀色可餐，新鲜，分配合理，安全卫生。 • Equipmentto be handled with care and according to safety instructions at all times. 根据安全指示小心使用所有的设备。 • Take foodtemperature checks as per guidelines and keep record. 根据指示检查温度情况，并且做好记录。 • Keep work areaclean at all times. 随时保持工作区域干净整洁。 • Be aware ofaccident prevention and help enforce safe work conditions to achieve zeroaccident goals. 知道如何预防工作事故，确保安全工作生产，以实现零事故之目标。 • Inform the superiorimmediately if you get sick. 一旦生病，立即告知上级领导。 • Inform the superiorimmediately if there is any problem or complaint. 遇有问题或投诉，立即告知上级。 • Be able to work inanother area when needed and take part in cross-training when directed. 按要求，参加岗位交叉培训，需要时能调至其他部门协助工作。 • Train colleagues onstandards, HACCP and local hygiene standards, and ensure that they meet thestandards at all times. 向同事培训朗廷的标准，HACCP以及当地的卫生标准，并确保其时刻符合标准。 • Attend and conducttraining as required. 根据需要参加培训并开展培训。 • Attend all meetingssuch as daily briefing as required. 根据需要，参加所有的会议，例如晨会。 • Participate in theplacement of the buffet when necessary. 必要时，参与帮助自助餐的布置工作。 • Implement hotel policyaccording to colleaguehandbook. 根据员工手册贯彻酒店政策。 • Perform any dutiesassigned by the Management. 执行任何管理层委托的工作。 REQUIREMENTS 职位要求 Education 教育学历 • A diploma issued bya certification authority or a professional trainer is preferred. 持有由认证机构颁发的文凭或经过专业培训者优先考虑。 Experience 经验 • One years relatedworking experience in this position, preferably in hotel industry. 具有一年相关工作经验，有在酒店工作经验的优先。 Job Skill/Knowledge 工作技能/知识 • Experience on baking industry. 具有烘焙经验。 • Knowledge offood handling and hygiene standards. 具有食品加工及卫生标准知识。 • Effectiveinfluence. 有效的影响力。 Computer Knowledge 电脑知识 • Knowledge of MSoffice software. 能操作微软办公软件。 Language Proficiency 语言能力 • Goodcommunication skills (verbal and listening and writing). 良好的沟通技巧（口语，听力及书写）。

监督客房标准和程序的执行，主要如下 办公室的清洁 公共区域的清洁 机器与设备的维护 确保客用品的消费量在控制范围内。 上下班确保有效地移交工作。 分发和收取钥匙。 解决员工的不平情绪。 检查公区是否正常运作，以确保所有的家具、设备、装置保持清洁及得到及时的维修。 确保部门内部的一致性。 处理酒店的失物招领问题。

岗位职责： 1、负责饼房制作食品的质量，检查食品所应达到的味道、温度和成色。 2、经常了解可改进食品质量或降低食品成本的新产品。 3、每日准时供应不同的糕点、果仁糖和各种制品，并随时查看，短缺时予以补充。 4、经常教育和训练员工提高制作糕饼的技术及装饰的技巧，短缺时予以补充。 5、特式糕点的准备和装饰工作。 6、在厨房运作方面支持饼房厨师长工作，保证提供高效率的服务。 岗位要求： 1、一年以上同等岗位工作经验。 2、丰富的蛋糕和巧克力制作经验。 3、态度积极、有一定的创新意识 。

岗位职责： 1. 熟知当天订餐情况。 2. 迎接宾客，引导宾客到预订台位或宾客满意的台位。 3. 客满时，负责安排好后到的宾客，使宾客乐于等位。 4. 随时注意听取宾客的意见，及时向上级反映。 5. 随时注意在接待工作中的各种问题，及时向上级反映和协助处理。 6. 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。 7. 向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。

岗位职责 1、各类菜的烹调制作，根据卫生标准严格操作安全生产，保证食品的质量。 2、严格遵守每个工作流程,妥善保管各种冷荤原材料，合理用料，降低消耗成本。 3、负责对专用工具、砧板、容器等消毒工作，同时也要保持冰柜、烤箱等清洁卫生。 4、检查每日餐后的原料消耗，及时申购、补充。确保宾客食品的绝对安全。 岗位要求 1、为人正直，有责任心。 2、身体健康，能吃苦耐劳。

职位描述 •Prepares mise en place and food preparation and assists with food presentation as part of the kitchen brigade. 进行开餐准备和菜肴的烹饪，作为厨房团队的一员协助食品装盘工作。  •Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度 职位资格和技能 Required Skills – 技能要求  •Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。  •Food service permit or valid health/food handler card as required by local government agency. 食品服务许可或当地政府规定的有效的卫生或食品上岗证。

岗位职责 1.负责原料的切配加工半成品及成品工作； 2.负责部分菜品的提前腌制改刀工作； 3.负责本岗位原料保管及验货工作； 4.按菜单和标准的要求来组织切配菜肴。 任职资格 1.3年以上切配工作经验熟练掌握各种刀法； 2.精通何种原料的性质和不同部位的用途及加工方法； 3.普通话流利踏实肯干，做事认真负责。

岗位职责 1、负责接听酒店总机电话、解答各类咨询及指引服务 2、负责协调处理各类客诉，提升顾客满意度 3、完成上级领导赋予的其他任务 岗位要求 1、有相关经验优先考虑 2、良好的英文，普通话标准，沟通能力强，具有良好的服务意识与团队合作意识 3、熟练使用相关办公软件