工作内容1.按照酒店的电话标准接听电话，在电话日志上记录所有电话Answers all calls according to established phone etiquette standards.Records in the telephone log book all phone calls2.确保从服务中心接到的客人要求能够被迅速处理并满足Ensure that all requests from "Service Express" is handled promptly and properly logged.3.与接待部密切合作确保任何时间内正确的房态Work closely with the Reception to ensure correct room status at all times.4.发放，收回，登记和控制所有管家部工作手机Issues, receives, records and controls all Housekeeping working mobile phone.5.处理，登记和跟踪借出物品，每月盘点一次出借物品，工作手机Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items,working mobile phone.6.按要求准备月报表。为客房部各部分，即布草房，楼层，公共区域，洗衣房准备月度报告和盘点提供帮助Prepare monthly reports as required. Render assistance to respective Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports and inventories.7.通知助理管家和行政管家临时突发或紧急事件Keeps Assistant Housekeepers & Executive Housekeeper informed of any extraordinary or emergency situations8.将宾客投诉及问题通知助理管家或行政管家Relates to Assistant Housekeeper or Executive Housekeeper any guest complaints or problems9.精确记录、储存所有遗失物品Correctly records and stores all Lost & Found Items 10.按遗失物品处理程序正确地记录、跟踪Correctly records and follows up on Lost & Found enquiries11.确保整个客房部办公室干净有序Keeps entire Housekeeping Office in a clean and orderly condition.12.熟练掌握电脑，为管家部办公室工作提供帮助Know how to use computer and support the office work if possible.                                                                     13.同其他部门协调工作Keep good communication with other departments.  14.完成由行政管家分配的其他任务Assume other duties assigned by Executive Housekeeper.技能要求1.良好的沟通技能Good at communication skill2.电脑熟练Knowledge of computer