required Housekeeping paperwork, including reports, worksheets, activity logs,
Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping
office directly for urgent repairs.
promptly to requests from guests, Front Desk, or At Your Service requests.
preventative maintenance or non-urgent repairs using appropriate method (e.g.,
Hotline, Guestware, Mystique, MLR communication).
and report outstanding issues that need to be handled to the manager/supervisor
after shift is complete.
with the appropriate source (e.g., Housekeeping office, manager/supervisor) for
additional assignments throughout the shift.
room assignments and type of cleaning required for each
house at the end of shift to ensure assigned rooms were cleaned and communicate
issues to next shift.
room status listed on report, determine discrepant rooms, prioritize room
cleaning, and update status of departing guest rooms.
additions or changes to the room assignments to Housekeeping staff as they
arise throughout the shift.
Housekeeping management in managing daily activities of Housekeeping and
Act as a
liaison to coordinate the efforts of Housekeeping, Engineering, Front Office,
resolve issues with discrepant rooms with the Front Desk (e.g., guest was
scheduled to check out, but bags were found in the room).
and distribute room assignments to Housekeeping staff.
VIP service to ensure VIP's needs are met throughout the stay.
monitor, and update list of ‘Do Not Disturb' rooms.
reports to determine how many rooms are sold for each day, including the number
of arrivals, departures, and vacant ready rooms.
discrepant rooms and submit to Front Desk, Manager, or Accounting.
rush rooms and rooms previously on the ‘Do Not Disturb' list to Housekeepers as
with Housekeepers throughout the day to ensure that vacant dirty rooms are
cleaned by the necessary time.