To direct the activities of Housekeeping daily operation to maintain and improve high
cleaning standard of guestrooms and public areas as well as courteous service to guest.
1.To establish the skills analysis manual for all the staff in Housekeeping Department.
2.To establish standard of cleanliness for all the area under his / her control.
3.To institute working rules and practices to meet these standard.
4.To establish training program, methods and procedures for development of employees.
5.With the assistance of subordinates, to supervise staff of Floor Supervisors,Chambermaids, Housewomen, Housemen, linen room Attendants, Seamstresses,Carpetmen, Order Takers, Clerks and Laundry Workers.
6.To prepare annual uniform budget, annual Housekeeping FF&E and operating equipment budget in consulting with management and the relevant department.
7.To make regular tour of inspection in vacant and occupied guestrooms to assure the cleaning standard is kept.
8.To tour the guestrooms floors, back stairways, rooftop, offices and public areas to ensure the cleaning are well maintained.
9.To maintain effective communication with Engineering for repairing and maintaining of guest - rooms and ensure rooms are in good condition at all times.
10.To conduct a monthly Housekeeping communication meeting to discuss the staff feedback,to rectify the errors for improvement, to communicate all the special instructions and happenings within the hotel, other than morning briefing.