General Expectation
1、Designs, manages and owns the overall experience, not just the offerings
2、Sets an expectation of hospitality that is friendly and engaging
3、Has a Passion for quality food preparation and taste.
4、Ensures employee reviews, coaching sessions, and disciplinary actions are delivered in a professional
and timely manner
5、Meets all time lines for payroll, service, accounts receivables, human resources, corporate office and all
other time lines given by our partner and management
6、Ensures that all hiring and training standards are met and documented for direct hires, including but
not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion,
and safety training
7、Promotes a culture of Food and Workplace Safety
8、Treats everyone with professionalism, care and respect
9、Communicates with our partner honestly, accurately and in a timely manner
Job Role Expectation
1、Excellent English communication skills both written and verbal
2、A proven track record of leadership
3、General culinary knowledge of basic kitchen practices, protocols and procedures
4、Proven coaching and teaching skills with peers, individuals, and teams
5、Passion for food trends, hospitality, innovation and creative experiences
6、Marketing and events experience a plus
7、Manages time effectively and prioritizes tasks to meet deadlines
8、Creates a culture of food and workplace safety
9、Proven coaching and teaching skills with peers, individuals, and teams
10、Proven ability to maximize budget, enhance user experience and creativity across all channels in
alignment with business strategy
11、Ability to effectively communicate, motivate and interact with all levels within the organization
12、Demonstrates good judgment and decision making skills
13、Maintain a positive attitude under pressure and motivate team
14、Ability to maintain confidentiality
15、Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
16、Ability to work independently and in a team
17、Ability to work in a fast paced, changing environment
Key Skills & Qualifications
Education & Qualification
1、BA or higher degree in hospitality management(or equivalent)
Work Experience
2、Has a minimum of 5 years food service multi-unit supervision experience
Leadership Behaviors
1、Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in his or her
own judgment and decisions and responds quickly under pressure.
2、Openly share and co-create – Delegates tasks to develop others.
3、Passion for Quality – Takes personal responsibility for correcting customer service problems.
4、Consistently sets demanding performance expectations and sets priorities to maximize benefits.
5、Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and
insight and displays a high level of energy and commitment to the organization.
6、Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on
ideas and acts in an ethical and socially responsible manner.
7、Takes Responsibility and in making the big calls – Uses the right influencing techniques to gain the
necessary commitment and support from others, both internally and externally.
8、Taking the responsible approach to business
