1.Provides guidance and assistance to the
outlet associates training them in the execution of their duties and
responsibilities.
提供指导和援助，以培训部门员工完成和履行职责。
2.Oversees the service standards in the
outlet ensuring that they conform to the requisite standards and meet or exceed
customer expectations.
监督服务标准确保符合和达到部门的标准并超过客户的期望。
3.Liases with the kitchen, stewarding,
bars, housekeeping and engineering to ensure that the operation runs smoothly
in areas of joint responsibility.
联络厨房、管事部、酒吧、客房、工程以确保在连带的工作区域运作顺利。
4.Prepares duty rosters, and implements
vacation and public holiday schedules.
准备排班表安排员工休假以及国家法定日的日程安排。
5.Assists in the planning and execution of
promotional activities as directed.
在指导下协助上司制订计划并付诸行动。
6.Maximizes revenue in the outlet by
implementing upselling procedures.
通过实施促销计划将厅面的收益最大化。
7.Procedure Monitors and controls the
financial performance of the outlet controlling costs and expenses.
监测和控制财务状况以控制成本和费用支出。
8.Participates in the preparation of the
outlet’s annual departmental budget as directed.
在指导下参与指定年度部门预算。
9.Assists in monitoring and controlling the
hotel’s OE inventory and participates in inventory taking.
协助监测和控制库存并参与盘点。
10.Conducts frequent front and back of
house checks ensuring mise-en-place, service procedures, standards of
cleanliness and hygiene, repair and maintenance, associate grooming and manning
levels are in order and takes appropriate action where necessary.
反复检查前，后台的工作准备以确保备餐，服务程序，卫生状况，维修，员工仪容仪表和员工配置符合程序并在必要时采取行动。
11. Assists
in the maintenance of efficient administration preparing and submitting reports
on time as directed.
协助上级在高效率的管理下维护设备并及时呈递报告。
12.Assists
in the selection, training and evaluation of subordinate associate.
协助挑选，培训和评估下属员工。
13.Coaches,
counsels, disciplines and develops subordinate associates.
指导，建议，训练和发展下属员工 。
岗位要求
1.More than 2 years working experience in
the same position is preferred.
2年以上同岗位工作经验者优先考虑。
2.Familiar with the hotel's customer
service requirements.
熟悉掌握酒店对客服务的要求。
3.Professional and responsible, civilized
behavior.
有事业心和责任感，行为举止文明礼貌。
4.Good interpersonal,
communication and organizational skills.
具备良好的人际关系、沟通和组织能力。
