1.Ensure LQA standards are implemented and delivered to every guest.
在对客服务中遵守和执行LQA。
2.Implement up-selling and
ALL member enrollment, to maximize room revenue & guest loyalty.
执行前台房间销售升级和雅高心悦界会员招募计划,以最大化收益和客人忠实度。
3. Honesty is a work basis,
ensure implement on work with honesty all times.
以诚信为工作基本,在任何时候都需要诚实的执行酒店所有财务制度。
4. Detailed hotel product knowledge, up-to-date with
VIP arrivals & events within the hotel and the destination.
掌握酒店产品知识,确保贵宾及活动信息的时效性和准确性。
5. Ensures
a high level of product knowledge of hotel and local area to provide an
information service for guest.
掌握酒店产品和当地情况的高度了解,以便为客人提供信息咨询服务。
6.Completed the details of
conference or group resumes are met.
完成团队接待,检查团队操作的细节需要达到客人要求。
7.Efficiency
of check in/check out process, accuracy in retrieval of guest data and billing
保证客人入住及离店手续的效率性,同时保证客人信息与账目的准确性。
8.Knowledgeable about all events and information of the immediate and
surrounding area, provide an efficient and accurately information to guest when
guest inquired.
熟知酒店周边区域所有各项活动和信息,并在客人询问时,高效和准确的回复客人。
9. Implement on daily upsell goal and member
enrollment goal.
完成每日房间房间销售升级和雅高心悦界会员招募的目标。
10.Complies
with all hotel policies relating to Front Office, such as room key police, etc.
遵守酒店关于前厅部的所有制度,例如钥匙管理制度等。
11. Ensures
high standards of personal presentation & grooming.
始终维持高标准的个人形象和仪容仪表。
协助所有客人的行李存放,确保遵守安全的处理、储存、安全的程序。
12. Opens
and closes car doors for guests whenever the opportunity arises. Loads and
unloads guest’s luggage for arriving and departing guests.
主动为上下车的客人开/关车门。为离店及抵达的客人装、卸行李。
13. To provide friendly and efficient check in &
check out luggage service. Escort guest to room and introduce room within hotel
guideline.
提供友善和高效的入住和退房行李服务。引领客人至房间并按照酒店的服务标准来介绍房间。
14. To host and manage the
VIP and all aspects of their stay in one to one services function with 24
hours.
为贵宾入住期间提供24小时一对一的全方位的款待和照顾。
15.To Pre-communicate with guest to collect guest preference in advance,
ensure guests bedroom/ suites are fully prepared with their requirements, prior
to their arrival.
确保提前与预到客人联系来获取客人的喜好,确保行政楼层宾客入住之前所有房间按照宾客要求提前完成布置。