Customer and Colleague Experience
宾客服务
• Provide Service to guests with the highest level of engagement
提供高水准的服务。
• Ensures that associates also provide excellent service to internal customers in other departments as appropriate
确保员工同样在适当的时候为其他部门的内部客人提供同样优质服务。
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following, through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。.
• Maintains positive guest and colleague interactions with good working relationships
与客人和同事保持基于良好工作关系的互动接触。
• Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
经常亲自证实餐厅客人得到的是最好的服务。
• Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.
协助促进工作效率水平的提高以及在适用的原则指引下慎重管理设施设、工资成本的支出。
• Assists the Outlet Manager to achieve the monthly and annual Budget target and the outlet’s revenue.
协助餐厅经理达到月度和年度个人目标和餐厅营业收入。
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
• Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. 确保使用新技术和设备，简化工作系统提高工作效率。
• Ensures that minimum brand standards have been implemented.
确保酒店最基本的品牌标准都要被贯彻执行。
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
对于客户调查结果做出回应并落实相应的改善措施。
• Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
• Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.
确保餐厅的前、后线区域的洁净有序。
• In the absence of Outlet Manager, Assistant Outlet Manager, conduct daily pre-shift briefings to associates on preparation, service and menu.
餐厅经理、副经理不在岗时，就每日的准备、服务和菜单给员工召开班前例会。
• Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate. 协助与厨房针对每日营运和质量控制密切沟通。
• Performs the function of cashier and responsible for System cashiering procedure.
执行收银员的职能并负责电脑收银程序。
Balances cash and credit card charges and remittance of cash to Front Office Safe.
将现金余额和信用卡费用和现金汇款放到前厅部保险箱中。
• Makes necessary checks needed for specific events or functions.
对于特别宴会或大型活动进行必要的检查。
• Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.
作为亲身实践操作的主管人员，应总是留在餐厅区域，尤其是繁忙时段。
• Assists with conducting monthly inventory checks on all operating equipment and supplies.
协助监督对所有运营设备和营业用品的月度盘点。
• Oversees the punctuality and appearance of all outlet associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
监督餐厅所有员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。
• Maximizes the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
经过适当的培训、指导和/或教导，通过提高每位员工的技能和能力将其效力发挥到最大化。
• Encourages associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
鼓励员工成为有创意的、主动的、具有挑战精神并可以认识到自身对于营运成功所作贡献的员工。
• Ensures that all associates have a complete understanding of and adhere to associates rules and regulations.
确保所有员工完全理解并严格遵守员工守则。
• Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。
• Exercises responsible supervisory behavior at all times and positively representing the hotel team。
在任何时间表现负责的主管行为，并以积极的形象代表酒店管理团队。
• Ensures high standards of personal presentation and grooming.
确保高标准的个人形象和仪容仪表。
• To attend training and meetings as and when required.
参加所有被安排的会议和培训。
