会务统筹协调员将负责:通过有效的问询交接流程合理转化被分配的会议问询并且协助会务销售主任,准备报价和其他活动以满足会议客户的需求以及提升酒店营收。此职责还包括与与业务拓展团队密切合作以发掘客户需求,正如收益管理一样,需要使会议问询转化率最大化以及促进的收益的不断增长The Events Fulfilments Coordinator will be responsible for converting assigned leads and assisting Events Fulfilments Manager & Executives to convert leads through the effective execution of the inquiry handling process, the preparation of proposals, quotations, and other activities aimed at meeting client needs and maximizing hotel revenue. This role also involves working closely with Business Development Team to develop expertise in understanding sectorial/customer needs, as well as Revenue Management to maximize lead conversion and drive incremental revenue. Diploma or equivalent qualifications. Relevant experience in customer relations and/or relevant experience in the service industry would be an advantage. Type and level of experience required may vary slightly based on size and complexity of operation. 大专或等同学历。在服务性行业或者相关行业有工作经验优先考虑。工作经验需求依据之前的工作岗位性质而定。需要掌握以下技能:Expected to possess the following skills:良好的交流和协调能力Good communication and negotiation skills主动性,效率以及按要求完成任务的能力Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.维护电子和文件存储系统的优秀的组织能力Strong organisational skills required to maintain electronic and paper filing systems熟练了解政策和流程以及熟练的交流技巧Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.有明确且有效的口头或书面表达能力以便向客人、管理层和团队成员传达明确的信息Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports熟练的计算机技巧(包括办公软件)Excellent PC skills (including MS Office)