行政Administration § 准备关于所有管理方面的每日、每周、每月报表，包括设施使用的数据统计分析、市场的评估Prepares all daily, weekly and monthly reports on all management aspects, to include statistical analysis of participation and use of facilities, market appraisal and evaluation.§ 根据酒店管理层的要求按时出席各种会议。Attends meetings and briefings as required by Hotel Management.§ 定期回顾健身中心的各项政策和进程，采取有效的措施制定并提出改进建议。Regular review all policies and procedures relating to the Fitness Centre taking action to formulate and propose improvements.§ 确保员工完全理解酒店的各项政策和规定，并遵照执行。To ensure that the associate have a complete understanding of and adhere to all policies and procedures.§ 协助准备健身中心年度中心年度商业计划与月度水疗市场推广计划。Assist with the preparation of annual Fitness Centre business plan and prepare Fitness Centre Marketing Workbook on a monthly basis.§ 每天更新和回顾健身中心日营业报表。Updates and reviews Daily Revenue Report, each day. 对客服务Customer Service § 同顾客建立并保持融洽的客户关系，有效处理客人的投诉，满足客人的需求和对健身中心服务的咨询，同时跟进并反馈。Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Fitness Centre services, whilst following up with prompt feedback.§ 亲自与所有顾客确认，确保客人得到的服务与 酒店设定的标准一致。Personally verify that all guests are receiving the best possible service in line with hotel standards.§ 确保在相关楼层有高的曝光度。Ensure has high visibility and on the floor of the facility throughout the day.§ 确保及时了解当前的促销、政策改动和通知。Awareness of all current promotions, policy changes and memorandums.§ 确保健身中心所有员工了解酒店餐厅、部门构架和竞争对手。Ensure through knowledge of all hotel outlets, departments and competitors by all Fitness Centre associates.§ 确保及时更新客户资料。Ensure guest history is updated at all times.§ 实施客户认可计划并维护相关客户数据。Implementing guest recognition programme and maintain a relevant guest database.§ 确保健身中心员工准时进行服务并避免不必要的延误。Ensure Fitness Centre associates maintains timing in relation to treatments to avoid any unnecessary delays.§ 确保为其他员工及访客提供专业、礼貌和关爱的服务。Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.§ 确保所有员工按照集团标准提供专业礼貌的服务。Ensures all associates provide a courteous and professional following brand standard.§ 与客人和同事保持基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships. 财务Financial § 通过多技能、多任务和灵活排班，使员工生产率最大化，确保在达到酒店财务目标的同时满足顾客期望。Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.§ 根据酒店管理层的指示，按时准备每日、月度和年度预算/预测和市场营销计划。Prepares daily, weekly, monthly and annual budget/ forecasts and marketing plans in conjunction with hotel management.§ 根据年度预算，监督并严格控制所有成本。Monitors all costs and recommends/implements measures to control them in accordance with the annual budget.§ 确保符合部门运营预算，并严格控制成本。Ensures that the Department's operational budget is in line and that all costs are strictly controlled.§ 在每月的第一周结束之前向区域集团总部提交月度报告。Monthly report to Corporate and Area office by the end of first week each month.§ 每月控制和监督盘点。Controls and supervises stock taking on a monthly bases. 市场营销Marketing § 每月更新健身中心市场营销工作手册。Fitness Centre marketing workbook updated monthly.§ 与当地媒体发展建立良好的关系。Develop relationship with local media.§ 亲自会见酒店重要客人、媒体和潜在客户。Greets VIP guests/Media and potential members personally.§ 在必要时代表健身中心参加社交和宣传活动Attends function, promotions for and on behalf of the Fitness Centre when necessary.§ 在当地的健身市场上占一席之地。Maintaining a high profile within the local fitness industry.§ 针对健身市场的淡旺季设计弹性促销活动。Creating necessary promotions to yield manage the fitness peaks and troughs.§ 分析健身消费群体，确保提供具有针对性的促销活动。Analysing the fitness consumer, ensuring we have the appropriate promotions are on offer.§ 与其他部门交叉销售，最大限度的提高对健身中心的销售意识。Cross promotions with other departments maximise the awareness of the Fitness Centre.§ 确保所有印刷品符合凯悦标准。Ensure all collateral is in keeping with Hyatt standards.§ 在信用卡，航程与积分等市场计划方面与营运总监，市场公关经理通力协作Co-ordinate with the Director of Operations and Marketing Communication Manager on associations with credit cards, airlines, corporate accounts 部门营运Operational § 确保健身中心根据凯悦的集团标准，高效、一致和礼貌的完成。。Ensures through effective supervision that all services offered in the Fitness Centre are always available and carried out with the utmost efficiency and courtesy as per Hyatt Standard.§ 在神秘客人调查中尽力确保达到90%以上。Strive to achieve and maintain over 90% in the Mystery Audits.§ 确保健身中心的所有员工了解神秘客人访察标准。Ensure all team members are aware of the Mystery Audit requirements.§ 确保健身中心各个设施根据酒店标准正常运转并盈利。Ensure Fitness Centre facility operates successfully and are individually profitable in accordance with the standard of the hotel.§ 确保按照凯悦集团标准，积极参与由部门培训师和集团培训师组织的培训。Ensure Hyatt standard of treatment are maintained, actively participate in fitness training, with departmental trainer and international trainers.§ 每周与客房部、工程部合作，检查健身中心的区域、设备设施，确保100%正常工作。Conduct weekly walk through of the facilities with housekeeping and engineering to ensure fitness area, equipment and facility is in 100% working order.§ 每周更新设备设施检查表。Update the Facility Checklist weekly.§ 必要时，回顾和提高健身中心的运营程序。To review and improve as necessary the operational procedure for Fitness Centre facilities.§ 确保最大限度的使用人力和物力。Ensure manning and facility utilization are maximised.§ 确保健身中心所有员工了解预算目标、自身零售和服务目标。Ensure the Fitness team is aware of monthly budget and individual retail and service targets.§ 抽查仓库库存，确保管理整齐有序。Conduct spot checks on stock levels to ensure stock is secure and tightly controlled.§ 在健身和救生方面以身作则，积极参与训练活动，成为健康美丽的典范。Maintains a high profile within Fitness Centre & Life Guard team by becoming involved with the activities, becoming a model of fitness and health.§ 与健身中心会员、住店客人和访客保持良好的宾客关系。Maintains a good relation with all Fitness Centre members, in-house guests and visitors.§ 计划所有休闲、健身活动。Plans all recreation, fitness activities.§ 持续地培育和更新健身中心运营的所有组成部分， 维护并创新， 并向酒店管理层建议新的变革。Continually educates and updates oneself on the various components of the Fitness Centre Operation, Maintenance and Growth, and to recommend to Management any new innovations and/or changes.§ 积极协助推广和提高健身中心的知名度。Takes active measures to assist in the promotion and public awareness of the Fitness Centre.§ 确保与酒店各个运营部门流畅的沟通，确保所有员工了解健身中心的设施和服务。Ensures the smooth integration with all other hotel operating departments, ensuring that all associates have a thorough knowledge of the Fitness Centre facilities and services.§ 确保健身中心的设施和服务是当地市场的佼佼者。Ensures that the Fitness Centre facility and services are Market Leaders in all aspects of provision. 人员管理Personnel § 确保所有健身中心员工完成个人培训大纲。Ensure all Fitness Centre associates complete their personal syllabus training programme.§ 确保所有员工在工作时穿着正确的制服，并始终佩戴名牌。Ensures the associates report for duty punctually wearing the correct uniform and nametag at all times.§ 确保所有员工工作时完全遵守卫生和仪容仪表方面的标准。Ensure that all associates adhere to the established standards of hygiene and grooming.§ 积极参与员工福利、安全、培训和发展，协助建立一支团结高效的团队。Assists in the building of efficient Management and associate teams by taking an active interest in their welfare, safety, training and development.§ 安排并监督每月理疗培训课程。Arrange and supervise on monthly training seasons of spa treatments.§ 确保所有员工完全理解酒店规章制度和程序。Ensures that all associates have a complete understanding of the hotel's policy and procedures.§ 进行员工年度表现发展评估，协助他们达成职业发展目标。Conducts annual Performance Development Discussions with associates, supports them in their professional development goals.§ 和人力资源部合作，面试潜在的员工人选。Interviews new potential associates in liaison with the Human Resources Department.§ 每周参与管理层会议和员工会议，告知员工部门的运营情况。Chairs management team and associate meetings on a weekly basis with regards to informing staff on the department performance.§ 针对产品准备和库存流转方面为每一位理疗师建立各自的职责Create individual responsibilities for each of the therapists, ie product preparation, stock rotation 其他职责Other Duties § 了解关于员工及行业关系的法律、法规。Is knowledgeable in statutory legislation in associate and industrial relations.§ 确保高水准的个人形象和仪容仪表。Ensures high standards of personal presentation and grooming.§ 确保工作环境的干净和整洁。Ensures hygiene and tidiness of working environment.§ 始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt Hotels Corporation.§ 根据酒店、行业和公司的指引，回应房务部的职能改变。Responds to changes in the Rooms function as dictated by the industry, company and hotel.§ 熟读酒店的员工手册，确保完全理解并遵守酒店的各项政策规定， 特别是关于防火、卫生、健康和安全的制度。Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.§ 按要求参加相关的培训课程和会议。Attends training sessions and meetings as and when required.§ 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.
浙公网安备33010602002015
电子营业执照/人力资源服务许可证