1. Welcome - warmly greet the guest; ask of their experience of the day and offer assistance欢迎客人-热情的问候客人,询问客人的温泉体验感受并且提供帮助2. Farewell - Warmly greet the guest; ask of their experience of the day; offer guest to visit our gallery for signature AN items and other merchandise; offer to make another spa reservation or other hotel facilities i.e. Hot Spring / Restaurant / Tour etc.道别 - 热情的问候客人,询问客人的温泉体验感受,建议客人参观悦椿阁并且提供温泉及其它相关商 品的信息以及酒店其它的设施设备,比如SPA/餐饮/户外旅游等3. Be fully conversant with all services and Spa & Gallery facilities in order to be able to make helpful recommendations, and to be able to up-sell services and cross sell products.熟悉温泉的各种服务和设施,针对性地进行有效的推荐,推广销售Spa疗程,温泉服务及产品4. Accepts and accurately records all guest bookings for services in accordance with departmental procedures.按照部门程序接受并准确地预订客人的温泉服务5. Ensures that all cashiering functions are carried out in accordance with hotel’s accounting procedures.确保所有收银按照温泉规定的财务程序操作6. Accepts responsibility for, and to show initiative in decision-making, when handling minor guest objections, in order to enhance guest satisfaction and update superior thereafter.承担责任, 在处理客人的小投诉时要及时做出正确的决定,以提高客人的满意度7. Refers major guest objections to immediate superior to prevent further guest dissatisfaction.对于客人较大的投诉,应立即报告经理,及时处理,以免增加客人的不满意感8. Ensures the security and safety of all areas and facilities, and to be responsible for keys.确保所有区域及设备的安全, 并且负责管理钥匙9. To supervise and strictly check standards of the all subordinates with their work and grooming. Be able to evaluate and give feedback to staff for improvement and motivate staff, to ensure excellent service quality.监管并严格检查所有下属的工作和仪容标准。能够评估和给予员工反馈改进并激励员工以确保优质的服务质量10. Perform as the receptionist / cashier when needed or any assignment by superior当需要时,担任前台/收银员工作,或上级委派的其他工作11. Take initiative to learn about the industry and competitors, provides suggestions for improvement. 主动了解行业和竞争对手,并提出改进意见12. Conduct the briefing for each shift and arrange the tasks to the team.主持每个班次的简报工作,并为员工安排工作13. Arrange the duty roster for HS associates.为温泉员工排班14. Check the facility before and after HS operation hours to make sure the standard procedures are followed.温泉营运开始前和结束后检查设施,以确保遵循标准程序15. Well managed the walkie talkie for HS associates. 管理部门的对讲机16. Conduct the proper training to HS associates.为温泉员工进行适当的培训17. Conduct the monthly inventory stock take according to the standard.根据标准完成每月库存盘点