·Responsible for allactivities relevant to the Front Desk such as the reception, check in / out,rooming of all Hotel guests, foreign exchange and assisting them within quiries.
负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
Required Skills –
技能要求
·Able to read and write English
能够读写英语
·Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
【岗位要求】
外籍 女士
【岗位职责】
·
1.
Greet VIP guests personally
·
亲自迎接贵宾
·
2.
Oversee maintenance of
efficient repeat guest history system
·
对高效的常客客史档案系统维护实施监管
·
3.
Handle guest complaints and
refer them as necessary, follows up on corrective action
·
处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进
·
4.
Plan and participate in the
regular social activities of the Club and VIP guests and the
promotion of
various hotel products in order to further improve the quality of service
·
计划并参加优悦会和贵宾的定期社会活动及酒店各类产品的促销活动,以便进一步提高服务
·
5.
Review arrival lists for all
arrivals and VIPs to check room allocations, amenities, and
special requests
·
查阅来客单,检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请质量
·
6.
Overall responsible for
ensuring and maintaining the entire range of services offered for
the Front Office
、Club Floor and western
restaurant with the aim to maximum guest
satisfaction
·
确保向前厅、行政楼层和西餐厅提供全方位的服务,最大程度的获得宾客满意度
·
7.
Organize and conduct regular
meeting for all Guest Relation’s staff to facilitate
communications and smooth
operations
·
组织和召开客户关系部全体人员参加的会议,以加强交流和保证业务的顺利进行
Responsibilities:
工作职责
1.To assist the Assistant Front Office Manager in directing and controlling all Front Office activities, ensuring the hotel meets its financial and guest satisfaction objectives.
协助前台副经理监管和控制前台所有工作,确保酒店实现其财务和客人满意度的目标。
2.Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and meet or exceed customer expectations.
全面负责整个前台的服务标准,确保他们保持高度精确的标准,满足或超出客人期望。
3.Attends to all guest complaints immediately and initiates corrective actions and follow ups.
立刻关注所有客人投诉,采取正确的解决方式并跟进
4.Interacts with guests actively soliciting feedback.
积极征求客人的反馈意见。
5.Sumarize and analyze guest complaints and requests, assist to make a related training plan to coduct training according to the training plan.
总结和分析客人投诉及需求,协助制定相应的培训计划并按计划实施培训。
Job Specs
职位要求
1.Degree or Diploma or Vocational Certificate in Hotel Management or equivalent.
大专以上学历,酒店管理或相关专业的文凭或职业证书。
2.Good English Language Skills.Advantageous to communicate inother languages including local language.
流利的英文交流能力,包括用本地语言和其他语言。
3.Good interpersonal skills required.
良好的沟通技能。