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  • 上海 | 5年以上 | 大专

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    国际高端酒店/5星级 | 100-499人
    发布于 14:13
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    【岗位职责】 1、监督团队中的主管,服务员以及接线员的工作 2、根据公司的政策和知识来培训,评估和计划送餐部团队员工 3、与分析审计报告板块提高服务和餐饮质量来保持一致,客人的意见卡片建议事宜,需要规划到行动计划 4、保持部门的持续提升 5、为了部门的正常愉悦的操作,掌握系统的使用和准备日常的工作贯彻等 6、评估团队成员的工作表现并报告给部门经理 7、有效的预防部门的一次性消费品的浪费,调料也是整体的食品成本 8、把客人对食品的建议和意见描述并传达给经理 9、确保工作状况在自己的掌控之下并井井有条 10、为了能够最好的帮助到客人,要了解其他餐饮部门的工作流程与知识技能 11、确保部门的餐具,瓷器和服务器皿的库存良好 12、在接线员部在的时候要替代他们的工作 13、贯彻部门经理的工作需要与任务,送餐部门是自己的主要工作职责,在紧急的情况下可以寻求其他部门的帮助,来管理其他区域因为缺席没来的主管,有时需要接受分配的特别任务来执行额外的职责 14、餐饮部的知识丰富尤其在正式餐厅 【岗位要求】 1、将会有夜班的工作 2、具备英语沟通能力并渴望学习具备其他国家语言
  • 北京 | 经验不限 | 学历不限

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 管理规范
    • 岗位晋升
    • 人性化管理
    • 年底双薪
    • 工作餐
    • 团队建设活动
    国际高端酒店/5星级 | 100-499人
    发布于 09:21
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Assistant Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. He / she will achieve these through the key strategies of planning, controlling, organizing and marketing. What will I be doing? As the Assistant Food & Beverage Manager, you will be responsible for performing the following tasks to the highest standards: • Listen and respond spontaneously to questions asked by guests, team members and suppliers. • Find an immediate solution to precise and simple problems. • Know how to improvise during an emergency. • Learn lessons from difficult experiences to be proactive in area of competence. • A peacemaker who does everything to anticipate and respond to guest needs, arbitrate divergent interests and guarantee a friendly environment. • Respect the procedures, is punctual, has a good personal appearance and accomplishes tasks with precision. • Trustworthy and monitors the quality of personal work, taking responsibility for it. • Ensure that rules and procedures are respected, advising the people involved in any situation which could result in a lack of quality / security. • Open and asks for advice from others, conscious of his role in creating a good team image. • A team player who demonstrates flexibility in adapting to team constraints. • Respect others and their cultures, encouraging consensus building. • Open to ideas of others, receptive to those ideas and able to adapt an established way of working. • Enthusiastically propose and implement creative solutions in area of responsibility in order to stay ahead of the game. • Understand relevant OH&S legislations and their implications on the operation of the department and communicate to the team their responsibilities within OH&S. • Ensure that safe and healthy working practices are implemented at all times. • Understand and know how to anticipate the needs of guests, getting feedback from guests. • Agree to and implement actions to make improvements to customer service. • Positively deal with and learning from customer complaints and comments with follow-up and feedback to the Food & Beverage Manager. • Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during operation hours each day. • Uncover the major causes of satisfaction and dissatisfaction, ensuring that the information is communicated to the appropriate parties further up the hierarchy. • Ensure that all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department. • Have detailed knowledge of departmental standards, explain these standards to the team and assess team members’ performance against these standards. • Monitor standards through regular standards review checks. • Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service. • Implement and follow-through with improvements identified. • Plan, prioritize, organize and control the day-to-day operation. • Communicate effectively with the Front Office and Groups & Tours teams to maximize in-house and group business for the atrium, ensuring direct liaison with Group Leaders upon arrival. • Describe, assign and delegate duties and authority for the operation of the restaurant at all times. • Understand the situation in other departments and their implications for your own department. • Plan ahead and ensure adequate resources are available. • Manage the departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary. • Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained. • Maintain in-depth technical knowledge and skills required for the job. • Participate in future menu changes with the F&B Manager and the Executive Chef, taking into consideration new F&B trends, market demands and sales achievements. • Attend and participate in regular F&B, operational and roster meetings. • Assist the F&B Manager with the preparation of events brochures and outlet promotions. • Identify, communicate and act on potential sales leads. • Create an environment where “everyone sells”. • Set higher objectives than in the past, for self and the team, improving actions taken in order to create more sales. • Use key monitors and financial targets to evaluate the department’s performance and make future plans. • Complete regular financial and operating reports, as required or requested by the F&B Manager. • Forecast potential revenues and costs. • Following company’s control procedures, controlling costs without compromising standards. • Analyze and explain any financial variance against plan. • Set-up and maintain the leave plans for the department. • Understand the goals of the hotel and the department’s role in achieving it. • Communicate to the team key information concerning the strategy of the company. • Keep the team up to date on departmental, hotel and company activities through regular communication, meetings and memos, including special events and promotions in the restaurant. • Understand the quantity and quality of people needed to operate the department. • Carry out selection interviews and make effective recruitment decisions. • Ensure that new recruits have all relevant information before commencing employment. • Ensure that standards training, and assessments are carried out. • Regularly review individual and team performance against objectives and provide feedback. • Develop and implement department training plans to meet business needs. • Review and evaluate all training activities. • Assign projects and missions to facilitate personal development and that of the team. • Adhere to the hotel’s security and emergency policies and procedures. • Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 What are we looking for? An Assistant Food & Beverage Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • 2-4 years in a managerial position in a 4 / 5-star category hotel. • Familiar with computer systems. • Considerable skill in math and algebraic equations using percentages. • Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect. • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. • Diplomatic and shows enthusiasm and conviction that encourages guests to try new experiences. • Strong F&B and Conference & Banqueting operations knowledge and skills. • Strong leadership, people management and training skills. • Guest oriented and able to confidently build and exceed service standards. • Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. • Strong interpersonal skills and attention to details. • Key strengths (under the 9 competencies) in people management communication and planning. • Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction. • Able to work under pressure and deal with stressful situations during busy periods. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 长沙 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 月休八天
    • 包吃包住
    • 技能培训
    • 领导好
    • 岗位晋升
    • 带薪年假
    • 丰富员工活动
    • 万豪发展机会
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-18
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    岗位职责 1.监督团队中的主管及服务员的工作 2.根据公司的政策和知识来培训,评估和计划送餐部团队员 3.与分析审计报告板块提高服务和餐饮质量来保持一致,客人的意见卡片建议事宜,需要规划到行动计划 4.保持部门的持续提升 5.为了部门的正常愉悦的操作,掌握系统的使用和准备日常的工作贯彻等 6.评估团队成员的工作表现并报告给部门经理 7.有效的预防部门的一次性消费品的浪费,调料也是整体的食品成本 把客人对食品的建议和意见描述并传达给经理 8.确保工作状况在自己的掌控之下并井井有条 9.为了能够最好的帮助到客人,要了解其他餐饮部门的工作流程与知识技能 10.确保部门的餐具,瓷器和服务器皿的库存良好 11.在接线员部在的时候要替代他们的工作 12.贯彻部门经理的工作需要与任务,送餐部门是自己的主要工作职责,在紧急的情况下可以寻求其他部门的帮助,来管理其他区域因为缺席没来的主管,有时需要接受分配的特别任务来执行额外的职责 岗位要求 1.能够接受有夜班的工作 2.具备英语沟通能力并渴望学习具备其他国家语言 3.餐饮部的知识丰富尤其在西餐厅或送餐部
  • 北京 | 5年以上 | 学历不限 | 提供食宿

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    • 奢华的品牌
    • 业界声誉良好
    • 绅士淑女众多
    • 培训体系完善
    • 晋升机会多
    • 团队凝聚力强
    • 人性化管理
    • 带薪年假
    • 岗位晋升
    • 六险一金
    国际高端酒店/5星级 | 500-999人
    发布于 03-18
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    Managing Day-to-Day Room Service Operations 管理客房送餐的日常运作 ·Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.监督和管理员工。管理所有的日常运作。了解员工的工作岗位,能够在员工缺席的情况下履行职责。Ensures property policies are administered fairly and consistently.确保财产政策得到公平和一致的管理。 ·Communicates areas in need of attention to staff and follows up to ensure follow through. 与员工沟通需要关注的地方,并跟进以确保贯彻执行。 ·Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.监督每天的工作并确保所有客房服务政策,标准和程序的执行。 ·Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.监督员工水平,确保客人服务、运营需求和财务目标得到满足。 · Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 运用人际关系和沟通技巧去领导、影响和鼓励他人;提倡健全的财务/业务决策;演示了诚实、正直;领导以身作则。 ·Encourages and builds mutual trust, respect, and cooperation among team members.鼓励并建立团队成员之间的相互信任、尊重和合作。 ·Serves as a role model to demonstrate appropriate behaviors.充当行为榜样,展示适当的行为。 ·Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.为下属提供指导和指导,包括制定绩效标准和监控绩效。 ·Develops specific goals and plans to prioritize, organize, and accomplish your work.制定具体的目标和计划,按优先级排列、组织和完成工作。 ·Ensures and maintains the productivity level of employees. 确保并保持员工的生产力水平。 ·Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.提供领导、愿景和方向,将各部门的目标整合在一起,并以高效和有效的方式对其进行优先排序。 ·Celebrates successes and publicly recognizes the contributions of team members.庆祝成功,并公开认可团队成员的贡献。 · Communicates performance expectations in accordance with job descriptions for each position.根据每个职位的工作描述,沟通绩效预期。 ·Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.确保与员工进行定期的沟通,以建立对业务目标的认识、沟通期望、认可绩效并产生预期结果。 ·Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.与员工建立并保持开放、协作的关系,并确保员工在团队中也这样做。 ·Observes service behaviors of employees and provides feedback to individuals.观察员工的服务行为,并向员工提供反馈。 · Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.征求员工的反馈意见,采用“门户开放”的政策,审查员工满意度结果,以发现并解决员工的问题或担忧。 ·Strives to improve service performance. 努力改善服务绩效。 ·Supervises service behaviors of employees and provides feedback to individuals.监督员工的服务行为,并向员工提供反馈。
  • 重庆 | 3年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 年度旅游
    • 月休8天
    • 年终奖
    国际高端酒店/5星级 | 100-499人
    发布于 13:33
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    1. Assist to ensure that the Room Service activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 协助确保送餐部运作符合其酒店策略,适当执行酒店规章。 2. Oversee the preparation and update of individual Departmental Operations Manuals. 在适当的时候协助准备和更新部门营运手册。 3. Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。 4. Establish a rapport with guests maintaining good customer relationships. 与客人建立并保持良好的客户关系。 5. Personally and frequently verify that guests are receiving the best possible service. 经常亲自证实送餐客人得到的是最好的服务。 6. Spend time at Room Service to ensure that they are managed well by the respective colleagues and functions to the fullest expectations. 在送餐区域花时间巡视以确保员工很好地管理送餐区域并使各个送餐项目达到最佳满意度。 7. Assist with the preparation and regular update of the Room Service Budget, in close cooperation with the Assistant Director of Food & Beverage ensuring targets are met and costs are effectively controlled. 与助理餐饮总监密切配合,协助准备和定期更新送餐的部门预算,以确保完成经营目标并有效控制成本。
  • 阿坝 | 经验不限 | 学历不限 | 提供食宿

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    国际高端酒店/5星级 | 100-499人
    发布于 03-18
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    Job Summary: 1. Ensure that L&G report to work as scheduled. Document any late or absent employees. 2. Assign work and side duties to L&G in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department’s standards and delegate these tasks. 3. Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Ability to solve guest’s dissatisfaction (GXP) and answer all guests’ correspondence by mail, email and telephone or facsimile to ensure guests satisfaction. (within 24 hours at the latest for written document) 4. After the meeting with the banquet director/manager, review the menu for the group and necessary equipment. Ensure that delivery time, quantity, special requests are arranged as ordered. Candidate Profile: 1. Two years of related work experience. 2. Fluency in oral and reading English Understanding. 3. Marriott Group or Ritz-Carlton Hotel work experience preferred.
  • 青岛 | 经验不限 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 人性化管理
    • 管理规范
    • 技能培训
    • 洲际华邑品牌
    • 领导好
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-18
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    岗位职责/职位描述 Duties and Responsibilities工作职责 · Greet VIP guests personally 亲自迎接贵宾 · Liaise with other departments to ensure excellent service delivery 与其它部门联系,以确保提供高质量的服务   · Oversee maintenance of efficient repeat guest history system 对高效的常客客史档案系统维护实施监管 · Perform such functions as to include but not be limited to: 行使下列功能,包括但不仅限于: o Attending to special requests by guests 回应客人提出的特别要求 · Develop and implement guest telephone contact systems 开发和应用客人电话联系系统 · Handle guest complaints and refer them as necessary, follows up on corrective action 处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进 · Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary 评估所有员工的外在形象、守纪情况和工作效率并进行直接监管,如有必要,可采取  直接的纠正措施 · Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations 组织和召开客户关系部全体人员参加的会议,以加强交流和保证业务的顺利进行 · Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 · Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。
  • 三亚 | 经验不限 | 中专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 年度旅游
    • 包吃包住
    • 年底双薪
    • 帅哥多
    • 美女多
    国际高端酒店/5星级 | 500-999人
    发布于 12:03
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    【岗位职责】 1、监督团队中的主管,服务员以及接线员的工作 2、根据公司的政策和知识来培训,评估和计划送餐部团队员工 3、与分析审计报告板块提高服务和餐饮质量来保持一致,客人的意见卡片建议事宜,需要规划到行动计划 4、保持部门的持续提升 5、为了部门的正常愉悦的操作,掌握系统的使用和准备日常的工作贯彻等 6、评估团队成员的工作表现并报告给部门经理 7、有效的预防部门的一次性消费品的浪费,调料也是整体的食品成本 8、把客人对食品的建议和意见描述并传达给经理 9、确保工作状况在自己的掌控之下并井井有条 10、为了能够最好的帮助到客人,要了解其他餐饮部门的工作流程与知识技能 11、确保部门的餐具,瓷器和服务器皿的库存良好 【岗位要求】 1、熟练掌握岗位工作流程和服务技能; 2、具备较强的服务能力、洞察能力、沟通能力、承受能力、应变能力和组织指挥能力,并有效督导班组提供优质服务。
  • 杭州 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 13:53
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    有同等星级酒店工作经验者优先考虑
  • 长沙 | 经验不限 | 大专 | 提供食宿

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    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 五险一金
    • 节日礼物
    • 管理规范
    • 员工生日礼物
    • 包吃包住
    • 帅哥多
    • 美女多
    国际高端酒店/5星级 | 2000人以上
    发布于 02-23
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    岗位职责 1.监督团队中的主管及服务员的工作 2.根据公司的政策和知识来培训,评估和计划送餐部团队员 3.与分析审计报告板块提高服务和餐饮质量来保持一致,客人的意见卡片建议事宜,需要规划到行动计划 4.保持部门的持续提升 5.为了部门的正常愉悦的操作,掌握系统的使用和准备日常的工作贯彻等 6.评估团队成员的工作表现并报告给部门经理 7.有效的预防部门的一次性消费品的浪费,调料也是整体的食品成本 把客人对食品的建议和意见描述并传达给经理 8.确保工作状况在自己的掌控之下并井井有条 9.为了能够最好的帮助到客人,要了解其他餐饮部门的工作流程与知识技能 10.确保部门的餐具,瓷器和服务器皿的库存良好 11.在接线员部在的时候要替代他们的工作 12.贯彻部门经理的工作需要与任务,送餐部门是自己的主要工作职责,在紧急的情况下可以寻求其他部门的帮助,来管理其他区域因为缺席没来的主管,有时需要接受分配的特别任务来执行额外的职责 岗位要求 1.能够接受有夜班的工作 2.具备英语沟通能力并渴望学习具备其他国家语言 3.餐饮部的知识丰富尤其在西餐厅或送餐部
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