总是在工作区域进行现场管理，特别是高峰时间。建立并严格执所有运营资产、餐饮固定资产的库存量，确保满足餐厅的工作需要。对所有运营资产、客用品进行每月盘点。控制采购、库存并精心使用营运资产和客用品。主持召开每日餐前会议，做好餐前服务准备，分享餐饮接待信息。联系厨房及餐饮部解决每日运营和质量方面的问题。确保为每个餐厅提供干净、干爽的餐具、器皿。确保为厨房提供干净、干爽的厨具、器皿。管理夜间在厨房和餐饮部后场工作的外来保洁人员。确保后场的保洁计划、垃圾的清运计划得到认真执行，后场区域干净整洁符合既定的标准。熟知餐饮设备知识，了解需求，与姐妹酒店建立良好的联系，必要时向他们借用餐饮设备。礼貌、高效的回答供应商的咨询。与客房部一同制定清洁计划并严格执行。协调所有维修保养事宜，发出维修通知单，确保餐务部设备得到良好的维保。确保随时可以提供服务，并始终能够按照既定的理念提供最高效、持续的服务，按照运营手册的要求提供细致入微的礼貌服务。符合HACCP运营规范。

岗位职责1、指导、监督送餐部领班、服务员及订餐员的工作情况；2、定期对本部门人员进行技能技巧，应对技巧培训；3、督导和巡视重要宾客房间的送餐服务工作；4、送餐前，检查送餐车、托盘及赠品，确保一切准备就绪，一旦需要即可送出；5、送餐后,随时关注该房的动态、客人有什么需要,及时的提供服务；6、控制营业所需的餐具，定期参加盘点；7、编制员工排班表，监督员工考勤记录，每月进行评估员工；8、解决各方面的服务问题，处理客人的投诉。针对客人提出的建议给予感谢。岗位要求1、大专以上学历或同等学历，具有2年以上本岗位工作经验；2、通晓餐厅管理和服务方面的知识，具有熟练的服务技能；3、有一定的外语会话能力和处理餐厅突发事件的应变能力。

• Monitor and review service and food Quality Standards for the Department. Purchase operational supplies as required within budget and outlook. Match the Marriott brand standard. Implement strategies aimed at cost minimization, Ensure operation runs within out looked financial framework productivity maximization without reduction of Quality Standards.监督部门服务和菜品质量,在预算内购置经营所需物品，符合集团标准，保证不降低服务标准的前提下进行成本管理和控制，保证经营和支出相协调，满足预算要求和运营，以取得最大化的效益。• Complete and update annually Standards and Procedures for the Housekeeping Department. Coaching and managing associates daily working basis to match the related standard. Supervise Outlet Operations During Assigned Shifts对服务的“标准和程序”进行及时更新，指导和管理员工的日常工作，满足相应的标准和程序。 在所在的班次期间，管理餐厅运营事务。• Train staffs the menu and promotion of food /beverage item ingredients to support take order rightly, assist and check in the production of food &beverage orders according to the established recipes and procedures in the outlet.培训员工零点菜单及促销的食品和酒水知识，使其能正确的为客人点单。按照配方和程序协助和加查食品和酒水的出品质量。• Check staffs to serve food and beverage orders according to the established service sequences and procedures in the Departmental Operations Manual 通过部门营运手册中制定的服务顺序和程序来检查员工食品和酒水的服务。• Check daily logbook for the outlet is maintained with information as to covers, revenues, special events, quest praise and complaints and other notes happenings.每日查看餐厅日志，并确定相关信息得以正确纪录（如用餐人数，收入，预订，宴会和客人意见等）• Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image.以职业化的态度和形象展示有效的和恰当的对客服务技巧。

Responsible for the management of all aspects of the Restaurants’ functions, in accordance with operation standards. Strong support to Manager. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Ability to lead while the manager is on leave.餐厅副经理是对餐厅的各方面都要负责的管理者，根据酒店的标准，餐厅副经理要懂得寄于经理全力的支持与帮助，懂得运用服务和管理哲学去指挥和领导员工。在经理休假期间，能够起到领导作用1. Ability to ensure restaurant’s standards, policies and procedures with restaurant staff.确保每个鲜坊的员工都认真按照酒店的标准，政策和程序工作。2. Ability to prioritize and organize work assignments; delegate work能够很好的安排分派，合理安排工作并懂得区分事情的优先次序。3. Ability to direct performance of restaurant staff and follow up with corrections where needed.能够指挥鲜坊员工在正确的方向下工作4. Ability to motivate restaurant staff and maintain a cohesive team能够鼓舞鲜坊员工的积极性并能创造一个凝聚力强的工作环境。5. Ability to ascertain restaurant training needs and provide such training能够知道鲜坊培训需要并提供相关的培训。6. Ability to be a clear thinker, analyzes and resolve problems exercising good judgment.能够思维清晰的分析和解决问题，锻炼出色的判断能力。7. Ability to focus attention on details  能够关注细节。

- College degree- Fluent English in Written & Spoken- Min 3 years relevant working experience in international hotels- Outstanding communications and problem solving skills- Strong leadership and a team player

To assist Private Kitchen Manager in the smooth running of the room service in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, colleague welfare, and profit margins.协助管理整个送餐部的整体运行，确保其顺利进行，以保证客人的满意度，同事的福利。同时要以酒店盈利为前提，尽可能地在控制成本的基础上扩大收入。

You will be responsible to assist with theefficient running of the department in line with Hyatt International's CorporateStrategies and brand standards, whilst meeting employee, guest and ownerexpectations.   The Assistant Manager-Room Service is responsible to assist the Outlet Manager in managing the assignedoutlet as a successful independent profit centre, in line with the outlet’soperating concept and Hyatt International standards, ensuring maximum guestsatisfaction while operating within budget, helping to ensure the financialsuccess of the outlet.

有同等星级酒店工作经验者优先考虑

This role involves the complete supervision of restaurant operations, including talent supervision and roster, preparation of checks, stock control and communication with relevant departments.负责监督管理日常营运包括：员工各项表现，排班，账单准备，营运物资仓储量及和各部门之间的协调沟通。The role is responsible for ensuring maximum guest satisfaction and maximum average check; to utilize current manpower control measures to meet and exceed budgeted manpower productivity; to work closely with HR and Venue Manager to ensure all training requirements are met and maintain a formal training program.最大化确保客人满意度及人均消费。利用现有的人员编制最大化员工生产力已达到人事制定的目标。和餐厅经理及人事部紧密合作确保所有培训实施和制定的培训计划相符。The role will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.根据酒店的规章制度给员工提供一个和谐，礼貌，安全，有效的工作环境。并确保一贯的高标准对客服务质量。Love the “W” brand and life style, passion with the new market trend, always looking for what’s New, What’s next.热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场

 ·Willing to work night shift.·Ability to communicate in English and other language is desired.·At least 5 years work experience in hotel and 2 years in same position experience.

营运管理Operational§  协助餐厅经理确保根据经营理念对部门进行高效地管理，根据标准提供礼貌、专业、高效和灵活的服务。Assists the Outlet Manager to ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.§  在部门内凡事亲历亲为，始终在餐厅参与运营，特别是在工作繁忙期间。Is a hands-on manager and is present at all times in the Outlet, especially during busy periods.§  建立并严格遵守所有运营设备、用品和备用品的库存量，保证餐厅的顺畅运营。Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.§  协助每月进行运营设备及营业用品盘点。Assists in conducting monthly inventory checks on all operating equipment and supplies.§  在餐厅经理缺勤时，就每日准备、服务及菜单为员工召开班前沟通会。In the absence of Outlet Manager, conducts daily pre-shift briefings to associates on preparation, service and menu.§  在每日运营及质量控制方面与厨务部密切配合。Liaises with the Culinary Department on daily operations and quality control.§  具备充足的菜单和酒水知识，能够向客人推荐和促销餐饮产品。Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.§  确保餐厅前场和后场始终整洁有序。Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.§  与客房部合作，严格按照清洁时间表进行清洁。Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.§  定期巡视检查部门，以确保卫生情况始终符合标准。Conducts regular inspections of the Outlet ensuring standards of cleanliness is maintained at all times.§  协调并维护设备维修报告并且认真记录。Coordinates and maintains machine maintenance reports and records.§  处理客人所有关于食品、酒水和服务方面的要求以及疑问。Handles all guest requests and inquiries on food, beverage and service.§  确保所有员工和客人建立良好的宾客关系。Ensures that all associates establish a rapport with guests. 行政Administration§  协助部门建立完善并且维护部门营运手册，部门营运手册应当反映出酒店政策和程序以及工作过程和标准。确保每年进行回顾，反映出改变。Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies & procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.§  与餐厅经理密切合作准备和定期更新餐饮部预算，确保达到预算目标并且有效的控制成本。Assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close cooperation with the Outlet Manager ensuring targets are met and costs are effectively controlled.§  持续监控和确保正确处理和管理“失物招领”物品。Constantly monitors and ensures the proper handling and control of lost and found items.§  维护部门日志。Maintains the Daily Log Book. 薪资与生产力管理Payroll & Productivity Management§  通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。这将依据一个灵活的员工基数（全职员工及临时工）、多技能及多任务的原则。Exercises efficient Payroll Management/ Resource allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking.§  指导下属确保生产力水平满足凯悦酒店集团餐饮部营运手册的要求。Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Food and Beverage Operations Manual requirements.§  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.§  确保使用新技术和新设备以提高生产力。Ensures new technology & equipment are embraced as to improve productivity.§  通过“灵活处理工作”（适当情况下）和简化工作流程，来回顾和不断探索所有员工的生产力水平改善。Reviews and constantly seeks Productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process. 人员管理People Management§  通过参与管理，根据酒店制度和程序以及相关适用法律，对所有餐饮部员工进行紧密督导。Through hands on management, supervises closely all Food and Beverage Service associates in the performance of their duties in accordance with policies & procedures and applicable laws.§  给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。Delegates appropriately duties and responsibilities, to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.§  拥护和支持酒店的培训精神和以人为本的管理哲学，并和进修及培训发展部经理、餐厅经理密切合作培养和发展员工。Instils and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Outlet Manager to develop a team of multi-skill associates.§  发展并协助针对提高技能和知识的培训活动。Develops and assists with training activities focused on improving skills and knowledge.§  确保员工完全理解酒店的规章制度并遵照执行。Ensures associates have a complete understanding of rules and regulations, and that behaviour complies.§  监督员工士气并提供工作表现及发展的反馈。Monitors associate morale and provides mechanism for performance feedback and development.§  进行员工年度表现发展评估，提供真实和准确的回馈。Assists in conducting the annual Performance Appraisals providing honest and appropriate feedback.§  将指导原则及核心价值有效地传达给所有层级的员工。Effectively communicates guiding principles and core values to all levels of associates. 总则General§  按要求出席所有会议并作出贡献。Attends and contributes to all meetings as required.§  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.§  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to rules & regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene and health & safety.§  积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。Takes an active involvement in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.§  确保所有员工具有高标准的个人形象和仪容仪表。Ensures all Outlet associates maintain high standards of personal presentation & grooming.§  与客人和同事保持基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships.§  始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt Hotels Corporation.§  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company. 其他方面Other Comments§   职位属于“副理”级并享有相应的福利。Position is ranked as “Assistant Manager” with related benefits provided.§   积极参与前场营运的各项活动。 Actively participate in operation team’s activities.

岗位职责监督团队中的主管，服务员以及接线员的工作根据公司的政策和知识来培训，评估和计划送餐部团队员工与分析审计报告板块提高服务和餐饮质量来保持一致，客人的意见卡片建议事宜，需要规划到行动计划保持部门的持续提升 为了部门的正常愉悦的操作，掌握系统的使用和准备日常的工作贯彻等评估团队成员的工作表现并报告给部门经理有效的预防部门的一次性消费品的浪费，调料也是整体的食品成本把客人对食品的建议和意见描述并传达给经理确保工作状况在自己的掌控之下并井井有条为了能够最好的帮助到客人，要了解其他餐饮部门的工作流程与知识技能确保部门的餐具，瓷器和服务器皿的库存良好在接线员部在的时候要替代他们的工作贯彻部门经理的工作需要与任务，送餐部门是自己的主要工作职责，在紧急的情况下可以寻求其他部门的帮助，来管理其他区域因为缺席没来的主管，有时需要接受分配的特别任务来执行额外的职责餐饮部的知识丰富尤其在正式餐厅岗位要求将会有夜班的工作具备英语沟通能力并渴望学习具备其他国家语言