Assists the Outlet Manager to ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.
Is a hands-on manager and is present at all times in the Outlet, especially during busy periods.
Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
Assists in conducting monthly inventory checks on all operating equipment and supplies.
In the absence of Outlet Manager, conducts daily pre-shift briefings to associates on preparation, service and menu.
Liaises with the Culinary Department on daily operations and quality control.
Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
Conducts regular inspections of the Outlet ensuring standards of cleanliness is maintained at all times.
Coordinates and maintains machine maintenance reports and records.
Handles all guest requests and inquiries on food, beverage and service.
Ensures that all associates establish a rapport with guests.
Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies & procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
Assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close cooperation with the Outlet Manager ensuring targets are met and costs are effectively controlled.
Constantly monitors and ensures the proper handling and control of lost and found items.
Maintains the Daily Log Book.
Payroll & Productivity Management
Exercises efficient Payroll Management/ Resource allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking.
Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Food and Beverage Operations Manual requirements.
Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
Ensures new technology & equipment are embraced as to improve productivity.
Reviews and constantly seeks Productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.
Through hands on management, supervises closely all Food and Beverage Service associates in the performance of their duties in accordance with policies & procedures and applicable laws.
Delegates appropriately duties and responsibilities, to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
Instils and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Outlet Manager to develop a team of multi-skill associates.
Develops and assists with training activities focused on improving skills and knowledge.
Ensures associates have a complete understanding of rules and regulations, and that behaviour complies.
Monitors associate morale and provides mechanism for performance feedback and development.
Assists in conducting the annual Performance Appraisals providing honest and appropriate feedback.
Effectively communicates guiding principles and core values to all levels of associates.
Attends and contributes to all meetings as required.
Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to rules & regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene and health & safety.
Takes an active involvement in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
Ensures all Outlet associates maintain high standards of personal presentation & grooming.
Maintains positive guest and colleague interactions with good working relationships.
Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt Hotels Corporation.
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.
Position is ranked as “Assistant Manager” with related benefits provided.
Actively participate in operation team’s activities.