SummaryThe Four Seasons Hotel Beijing is looking for IRD Manager who share a passion for excellence and who infuse enthusiasm into everything they do.We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:Commitment to supportive teamwork and open communicationResponsibility for ongoing enhancement of their skills and performanceRecognition of personal accountability for their own actions and the outcomes of those actionsAn understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the CompanyJoin our teamWe demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us.Four Seasons Hotel Beijing provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.Responsibilities1.Plan, organize, control and direct the work of employees in the department while ensuring guest satisfaction.2.Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.3.Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel Restaurant to ensure that established cultural and core standards are met; daily activities and planning for outlet operation.Preferred Qualifications and Skills1.College degree preferably specializing in hotel/restaurant management or equivalent experience is required.2.Two to three years previous experience in assistant manager or manager position in Food & Beverage.3.Requires reading, writing and oral proficiency in the English language.4.Mandarin speaking is a must and work authorization in China is requiredJoin us and Enjoy…An opportunity to build a life-long career with global potential and a real sense of pride in work well doneBest-in-industry trainingComplimentary stays at Four Seasons properties (based on availability) with discounted mealsIncentive bonus/competitive salariesEmployee service awardsAnnual employee party/social and sporting eventsLearn more about what it is like to work at Four Seasons – Visit us:http://jobs.fourseasons.com/https://www.linkedin.com/company/four-seasons-hotels-and-resortshttp://job.veryeast.cn/1154097Wechat: 北京四季HR

岗位职责监督团队中的主管，服务员以及接线员的工作根据公司的政策和知识来培训，评估和计划送餐部团队员工与分析审计报告板块提高服务和餐饮质量来保持一致，客人的意见卡片建议事宜，需要规划到行动计划保持部门的持续提升 为了部门的正常愉悦的操作，掌握系统的使用和准备日常的工作贯彻等评估团队成员的工作表现并报告给部门经理有效的预防部门的一次性消费品的浪费，调料也是整体的食品成本把客人对食品的建议和意见描述并传达给经理确保工作状况在自己的掌控之下并井井有条为了能够最好的帮助到客人，要了解其他餐饮部门的工作流程与知识技能确保部门的餐具，瓷器和服务器皿的库存良好在接线员部在的时候要替代他们的工作贯彻部门经理的工作需要与任务，送餐部门是自己的主要工作职责，在紧急的情况下可以寻求其他部门的帮助，来管理其他区域因为缺席没来的主管，有时需要接受分配的特别任务来执行额外的职责餐饮部的知识丰富尤其在正式餐厅岗位要求将会有夜班的工作具备英语沟通能力并渴望学习具备其他国家语言

岗位职责1、指导、监督送餐部领班、服务员及订餐员的工作情况；2、定期对本部门人员进行技能技巧，应对技巧培训；3、督导和巡视重要宾客房间的送餐服务工作；4、送餐前，检查送餐车、托盘及赠品，确保一切准备就绪，一旦需要即可送出；5、送餐后,随时关注该房的动态、客人有什么需要,及时的提供服务；6、控制营业所需的餐具，定期参加盘点；7、编制员工排班表，监督员工考勤记录，每月进行评估员工；8、解决各方面的服务问题，处理客人的投诉。针对客人提出的建议给予感谢。岗位要求1、大专及以上学历或同等学历，具有3年以上本岗位工作经验；2、通晓餐厅管理和服务方面的知识，具有熟练的服务技能；3、有一定的外语会话能力和处理餐厅突发事件的应变能力。

五官端正；正直、诚实、勤劳、热情；良好的沟通能力；具有国际性酒店同岗位、工作经验。

1. Responsible for managing daily operation in order to meet and exceed customer needs and business requirements; whilst ensuring adherence to service standards and operating procedures.负责管理每天的日常运作，以满足并超越客户和业务需求，并同时检视服务标准和经营程序。 2. In a professional and stylish manner, ensure the smooth operation of B+F department and maximize the quality of W experience.用专业和时尚的风格，确保饮食部的运营顺利以及最大化W 的体验质量。 3. To achieve departmental goals, in terms of Guest Satisfaction, financial targets, training and high talent morale.实现及达到部门的各项目标：客人的满意度，财务的指标，培训和鼓舞员工的士气等。 4. Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required (HID).不断的提高和加强服务标准，在需要的时候对标准和程序进行更新HID。 5. Exceptional command of food and beverage knowledge.出色的餐饮知识。6. Instruct talent in credit policies, PCI and facilities.指导英才如何使用所有刷卡设备使用及规章。 7. A minimum 2 to 3 years experiences in the similar role in similar operation in an international hotel or famous bar/club.至少2至3年同岗位，类似营运范围及相同级别国际酒店工作经验。 Love the “W” brand and lifestyle, passion with the new market trend, always looking for WHAT’S NEW, WHAT’S NEXT.热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。

岗位职责1、指导、监督送餐部领班、服务员及订餐员的工作情况；2、定期对本部门人员进行技能技巧，应对技巧培训；3、督导和巡视重要宾客房间的送餐服务工作；4、送餐前，检查送餐车、托盘及赠品，确保一切准备就绪，一旦需要即可送出；5、送餐后,随时关注该房的动态、客人有什么需要,及时的提供服务；6、控制营业所需的餐具，定期参加盘点；7、编制员工排班表，监督员工考勤记录，每月进行评估员工；8、解决各方面的服务问题，处理客人的投诉。针对客人提出的建议给予感谢。岗位要求1、大专以上学历或同等学历，具有2年以上本岗位工作经验；2、通晓餐厅管理和服务方面的知识，具有熟练的服务技能；3、有一定的外语会话能力和处理餐厅突发事件的应变能力。

• Effectively manage the restaurant by ensuring the following:• 有效管理餐厅的日常工作，确保以下工作正常进行：√ Oversee the Implementation of standards as detailed in the departmental standards and procedures manual√ 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。√ Adhere to opening and closing procedures√ 遵守开始营业和结束营业的程序。√ Adhere to bill paying procedures √ 遵守规定的结账程序。√ Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc√有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。√ Encourage and motivate staff to provide optimum service during all shifts√激励在岗员工为客人提供卓越的服务。

The IRD Supervisor promotes team work and develops passionate and committed people. They respectfully lead, support and coach all service colleagues during preparation, service and after service. They represent the restaurant, the Hotel and the St. Regis brand and shall be at all times impeccably presented. They take pride and responsibility in assisting the Restaurant Manager in the overall management of the restaurant related to service, guest experiences, career paths and training of colleagues, sales and financial results.客房送餐部主管的主要职责是促进团队合作并培养有激情的员工，通过引导，支持及辅导所有的服务成员在准备时，服务中及服务过后如何让客人感到惊喜。他们代表着餐厅及瑞吉酒店的品牌形象，整洁的仪容仪表和良好的沟通能力是必备的。 他们负责协助餐厅经理全面管理餐厅相关服务，客户体验，旅程，培训员工，销售及财务结果

1. Providing overall leadership and management of the in-room dining services of the hotel.  对酒店送餐部门进行管理。2. To interact with guests, suppliers, and other partners as required to ensure maximum guest satisfaction and maximize the returns to the hotel.与顾客，供应商，以及其他相关部门/人多沟通，让顾客满意度达到最高，让酒店得到最好的回报。3. To motivate and supervise all employees involved in the provision of in-room dining, and ensure that the service they deliver is in line with the best service standards.鼓舞，激励并管理送餐部门的所有员工，确保他们按照酒店服务标准来给顾客提供最优质的服务。4. With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business.  Support the training of Departmental Trainers to continue to improve hotel service levels.与培训部门经理一起确定部门员工所需要的培训并培训出符合市场需求的员工。支持部门培训师的培训，不断的提高酒店服务水平，并实施每日部门的培训计划。

岗位描述：辅助部门经理工作，确保餐厅是一个成功且独立赢利的部门，通过组织，计划，指导及控制餐饮运营及行政管理，并依据威斯汀就便标准让客人最大限度的满意。岗位职责：依据所制定的管理条例，辅助部门经理有效地管理餐厅；制定部门运营指南，在威斯汀服务标准和基本标准的指导下，确保并坚持酒店服务标准；分配下属任务并定期检查；确保正确记录预定以便餐厅高效运营；参与部门运营管理；辅助最好设备用品的部门月盘点；协助控制申请，储存所有部门设备及供应品；管理日常员工考勤，服务和餐单；处理客人在食品，饮品及服务方面的投诉，请求及询问；与客人建立良好的客户关系；确保严格执行部门财务制度；辅助修订及更新年度部门运营手册；保持部门日常工作报告；辅助制定部门每周排班，确保员工充足，部门运转正常；提交所有客人/员工的意外事件报告；参加餐饮部每日例会及周运营会议；无论前厅还是后区，确保部门的整洁及管理有序；与客房部保持联系，建立清洁时间班次并始终保持整洁；递交维修及维护定单，确保部门设备正常维护；辅助制定部门员工所需的培训及培训计划；为确保员工掌握一定的服务技能，实施与年度培训计划的一致培训；告知餐饮部及人事部本部门的所有培训成效；确保所有员工始终保持高标准的个人仪容仪表及个人卫生；辅助执行员工年度绩效评定；确保员工始终准时出勤，着装正确并佩戴名卡；确保员工始终提供礼貌且专业的服务；协助建立一支员工积极参与，针对员工福利，安全及发展的团队；辅助培训员工，确保员工具备必要的技能，最有效的履行工作职责；领导本部门员工，以部门员工手册为指导，保证正确的服务标准及方法；确保所有员工完全理解并坚持酒店规章制度；确保所有员工完全理解并坚持酒店关于防火，卫生防疫及安全政策；做好季度，年度及每两年一次的设备盘点；做好季度，年度及每两年一次的设备盘点；在本部门内辅助计划及组织实施节日，应季食品和饮品的促销；依照分配完成其它合理的任务及职责；就员工始终准时出勤，着装正确并佩戴名卡做汇报；与本部门及其它部门保持良好的合作关系。岗位要求：杰出的领导技能；良好的英语技能；专业水准；目标明确；积极主动；丰富的餐饮知识；良好的口头及笔头沟通能力；3年相关餐饮经验；大学/高中学历。

1. 确保所有员工遵循品牌承诺并始终提供优异的对客服务。Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.2. 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。Ensures that associates also provide excellent service to internal customers in other departments as appropriate.3. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.4. 与客人和同事保持基于良好工作关系的互动接触。Maintains positive guest and colleague interactions with good working relationships.5. 与客人建立并保持良好的客户关系。